diff options
Diffstat (limited to 'vendor/aws/aws-sdk-php/src/data/connect/2017-08-08/api-2.json.php')
| -rw-r--r-- | vendor/aws/aws-sdk-php/src/data/connect/2017-08-08/api-2.json.php | 2 |
1 files changed, 1 insertions, 1 deletions
diff --git a/vendor/aws/aws-sdk-php/src/data/connect/2017-08-08/api-2.json.php b/vendor/aws/aws-sdk-php/src/data/connect/2017-08-08/api-2.json.php index c9edae5..8cdcf7b 100644 --- a/vendor/aws/aws-sdk-php/src/data/connect/2017-08-08/api-2.json.php +++ b/vendor/aws/aws-sdk-php/src/data/connect/2017-08-08/api-2.json.php @@ -1,3 +1,3 @@ <?php // This file was auto-generated from sdk-root/src/data/connect/2017-08-08/api-2.json -return [ 'version' => '2.0', 'metadata' => [ 'apiVersion' => '2017-08-08', 'endpointPrefix' => 'connect', 'jsonVersion' => '1.1', 'protocol' => 'rest-json', 'serviceAbbreviation' => 'Amazon Connect', 'serviceFullName' => 'Amazon Connect Service', 'serviceId' => 'Connect', 'signatureVersion' => 'v4', 'signingName' => 'connect', 'uid' => 'connect-2017-08-08', ], 'operations' => [ 'AssociateApprovedOrigin' => [ 'name' => 'AssociateApprovedOrigin', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/approved-origin', ], 'input' => [ 'shape' => 'AssociateApprovedOriginRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateBot' => [ 'name' => 'AssociateBot', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/bot', ], 'input' => [ 'shape' => 'AssociateBotRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateDefaultVocabulary' => [ 'name' => 'AssociateDefaultVocabulary', 'http' => [ 'method' => 'PUT', 'requestUri' => '/default-vocabulary/{InstanceId}/{LanguageCode}', ], 'input' => [ 'shape' => 'AssociateDefaultVocabularyRequest', ], 'output' => [ 'shape' => 'AssociateDefaultVocabularyResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'AssociateInstanceStorageConfig' => [ 'name' => 'AssociateInstanceStorageConfig', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/storage-config', ], 'input' => [ 'shape' => 'AssociateInstanceStorageConfigRequest', ], 'output' => [ 'shape' => 'AssociateInstanceStorageConfigResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateLambdaFunction' => [ 'name' => 'AssociateLambdaFunction', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/lambda-function', ], 'input' => [ 'shape' => 'AssociateLambdaFunctionRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateLexBot' => [ 'name' => 'AssociateLexBot', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/lex-bot', ], 'input' => [ 'shape' => 'AssociateLexBotRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociatePhoneNumberContactFlow' => [ 'name' => 'AssociatePhoneNumberContactFlow', 'http' => [ 'method' => 'PUT', 'requestUri' => '/phone-number/{PhoneNumberId}/contact-flow', ], 'input' => [ 'shape' => 'AssociatePhoneNumberContactFlowRequest', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'AssociateQueueQuickConnects' => [ 'name' => 'AssociateQueueQuickConnects', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/associate-quick-connects', ], 'input' => [ 'shape' => 'AssociateQueueQuickConnectsRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'AssociateRoutingProfileQueues' => [ 'name' => 'AssociateRoutingProfileQueues', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/associate-queues', ], 'input' => [ 'shape' => 'AssociateRoutingProfileQueuesRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'AssociateSecurityKey' => [ 'name' => 'AssociateSecurityKey', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/security-key', ], 'input' => [ 'shape' => 'AssociateSecurityKeyRequest', ], 'output' => [ 'shape' => 'AssociateSecurityKeyResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'ClaimPhoneNumber' => [ 'name' => 'ClaimPhoneNumber', 'http' => [ 'method' => 'POST', 'requestUri' => '/phone-number/claim', ], 'input' => [ 'shape' => 'ClaimPhoneNumberRequest', ], 'output' => [ 'shape' => 'ClaimPhoneNumberResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'CreateAgentStatus' => [ 'name' => 'CreateAgentStatus', 'http' => [ 'method' => 'PUT', 'requestUri' => '/agent-status/{InstanceId}', ], 'input' => [ 'shape' => 'CreateAgentStatusRequest', ], 'output' => [ 'shape' => 'CreateAgentStatusResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateContactFlow' => [ 'name' => 'CreateContactFlow', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact-flows/{InstanceId}', ], 'input' => [ 'shape' => 'CreateContactFlowRequest', ], 'output' => [ 'shape' => 'CreateContactFlowResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidContactFlowException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateContactFlowModule' => [ 'name' => 'CreateContactFlowModule', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact-flow-modules/{InstanceId}', ], 'input' => [ 'shape' => 'CreateContactFlowModuleRequest', ], 'output' => [ 'shape' => 'CreateContactFlowModuleResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidContactFlowModuleException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateHoursOfOperation' => [ 'name' => 'CreateHoursOfOperation', 'http' => [ 'method' => 'PUT', 'requestUri' => '/hours-of-operations/{InstanceId}', ], 'input' => [ 'shape' => 'CreateHoursOfOperationRequest', ], 'output' => [ 'shape' => 'CreateHoursOfOperationResponse', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateInstance' => [ 'name' => 'CreateInstance', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance', ], 'input' => [ 'shape' => 'CreateInstanceRequest', ], 'output' => [ 'shape' => 'CreateInstanceResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateIntegrationAssociation' => [ 'name' => 'CreateIntegrationAssociation', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/integration-associations', ], 'input' => [ 'shape' => 'CreateIntegrationAssociationRequest', ], 'output' => [ 'shape' => 'CreateIntegrationAssociationResponse', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'CreateQueue' => [ 'name' => 'CreateQueue', 'http' => [ 'method' => 'PUT', 'requestUri' => '/queues/{InstanceId}', ], 'input' => [ 'shape' => 'CreateQueueRequest', ], 'output' => [ 'shape' => 'CreateQueueResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateQuickConnect' => [ 'name' => 'CreateQuickConnect', 'http' => [ 'method' => 'PUT', 'requestUri' => '/quick-connects/{InstanceId}', ], 'input' => [ 'shape' => 'CreateQuickConnectRequest', ], 'output' => [ 'shape' => 'CreateQuickConnectResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateRoutingProfile' => [ 'name' => 'CreateRoutingProfile', 'http' => [ 'method' => 'PUT', 'requestUri' => '/routing-profiles/{InstanceId}', ], 'input' => [ 'shape' => 'CreateRoutingProfileRequest', ], 'output' => [ 'shape' => 'CreateRoutingProfileResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateSecurityProfile' => [ 'name' => 'CreateSecurityProfile', 'http' => [ 'method' => 'PUT', 'requestUri' => '/security-profiles/{InstanceId}', ], 'input' => [ 'shape' => 'CreateSecurityProfileRequest', ], 'output' => [ 'shape' => 'CreateSecurityProfileResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateTaskTemplate' => [ 'name' => 'CreateTaskTemplate', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/task/template', ], 'input' => [ 'shape' => 'CreateTaskTemplateRequest', ], 'output' => [ 'shape' => 'CreateTaskTemplateResponse', ], 'errors' => [ [ 'shape' => 'PropertyValidationException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateTrafficDistributionGroup' => [ 'name' => 'CreateTrafficDistributionGroup', 'http' => [ 'method' => 'PUT', 'requestUri' => '/traffic-distribution-group', ], 'input' => [ 'shape' => 'CreateTrafficDistributionGroupRequest', ], 'output' => [ 'shape' => 'CreateTrafficDistributionGroupResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'ResourceNotReadyException', ], ], ], 'CreateUseCase' => [ 'name' => 'CreateUseCase', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases', ], 'input' => [ 'shape' => 'CreateUseCaseRequest', ], 'output' => [ 'shape' => 'CreateUseCaseResponse', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'CreateUser' => [ 'name' => 'CreateUser', 'http' => [ 'method' => 'PUT', 'requestUri' => '/users/{InstanceId}', ], 'input' => [ 'shape' => 'CreateUserRequest', ], 'output' => [ 'shape' => 'CreateUserResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateUserHierarchyGroup' => [ 'name' => 'CreateUserHierarchyGroup', 'http' => [ 'method' => 'PUT', 'requestUri' => '/user-hierarchy-groups/{InstanceId}', ], 'input' => [ 'shape' => 'CreateUserHierarchyGroupRequest', ], 'output' => [ 'shape' => 'CreateUserHierarchyGroupResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateVocabulary' => [ 'name' => 'CreateVocabulary', 'http' => [ 'method' => 'POST', 'requestUri' => '/vocabulary/{InstanceId}', ], 'input' => [ 'shape' => 'CreateVocabularyRequest', ], 'output' => [ 'shape' => 'CreateVocabularyResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'ServiceQuotaExceededException', ], ], ], 'DeleteContactFlow' => [ 'name' => 'DeleteContactFlow', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/contact-flows/{InstanceId}/{ContactFlowId}', ], 'input' => [ 'shape' => 'DeleteContactFlowRequest', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DeleteContactFlowModule' => [ 'name' => 'DeleteContactFlowModule', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}', ], 'input' => [ 'shape' => 'DeleteContactFlowModuleRequest', ], 'output' => [ 'shape' => 'DeleteContactFlowModuleResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteHoursOfOperation' => [ 'name' => 'DeleteHoursOfOperation', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/hours-of-operations/{InstanceId}/{HoursOfOperationId}', ], 'input' => [ 'shape' => 'DeleteHoursOfOperationRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteInstance' => [ 'name' => 'DeleteInstance', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}', ], 'input' => [ 'shape' => 'DeleteInstanceRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], ], ], 'DeleteIntegrationAssociation' => [ 'name' => 'DeleteIntegrationAssociation', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}', ], 'input' => [ 'shape' => 'DeleteIntegrationAssociationRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DeleteQuickConnect' => [ 'name' => 'DeleteQuickConnect', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}', ], 'input' => [ 'shape' => 'DeleteQuickConnectRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteSecurityProfile' => [ 'name' => 'DeleteSecurityProfile', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/security-profiles/{InstanceId}/{SecurityProfileId}', ], 'input' => [ 'shape' => 'DeleteSecurityProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceInUseException', ], ], ], 'DeleteTaskTemplate' => [ 'name' => 'DeleteTaskTemplate', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}/task/template/{TaskTemplateId}', ], 'input' => [ 'shape' => 'DeleteTaskTemplateRequest', ], 'output' => [ 'shape' => 'DeleteTaskTemplateResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteTrafficDistributionGroup' => [ 'name' => 'DeleteTrafficDistributionGroup', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/traffic-distribution-group/{TrafficDistributionGroupId}', ], 'input' => [ 'shape' => 'DeleteTrafficDistributionGroupRequest', ], 'output' => [ 'shape' => 'DeleteTrafficDistributionGroupResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteUseCase' => [ 'name' => 'DeleteUseCase', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases/{UseCaseId}', ], 'input' => [ 'shape' => 'DeleteUseCaseRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DeleteUser' => [ 'name' => 'DeleteUser', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/users/{InstanceId}/{UserId}', ], 'input' => [ 'shape' => 'DeleteUserRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteUserHierarchyGroup' => [ 'name' => 'DeleteUserHierarchyGroup', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}', ], 'input' => [ 'shape' => 'DeleteUserHierarchyGroupRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteVocabulary' => [ 'name' => 'DeleteVocabulary', 'http' => [ 'method' => 'POST', 'requestUri' => '/vocabulary-remove/{InstanceId}/{VocabularyId}', ], 'input' => [ 'shape' => 'DeleteVocabularyRequest', ], 'output' => [ 'shape' => 'DeleteVocabularyResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceInUseException', ], ], ], 'DescribeAgentStatus' => [ 'name' => 'DescribeAgentStatus', 'http' => [ 'method' => 'GET', 'requestUri' => '/agent-status/{InstanceId}/{AgentStatusId}', ], 'input' => [ 'shape' => 'DescribeAgentStatusRequest', ], 'output' => [ 'shape' => 'DescribeAgentStatusResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DescribeContact' => [ 'name' => 'DescribeContact', 'http' => [ 'method' => 'GET', 'requestUri' => '/contacts/{InstanceId}/{ContactId}', ], 'input' => [ 'shape' => 'DescribeContactRequest', ], 'output' => [ 'shape' => 'DescribeContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DescribeContactFlow' => [ 'name' => 'DescribeContactFlow', 'http' => [ 'method' => 'GET', 'requestUri' => '/contact-flows/{InstanceId}/{ContactFlowId}', ], 'input' => [ 'shape' => 'DescribeContactFlowRequest', ], 'output' => [ 'shape' => 'DescribeContactFlowResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ContactFlowNotPublishedException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DescribeContactFlowModule' => [ 'name' => 'DescribeContactFlowModule', 'http' => [ 'method' => 'GET', 'requestUri' => '/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}', ], 'input' => [ 'shape' => 'DescribeContactFlowModuleRequest', ], 'output' => [ 'shape' => 'DescribeContactFlowModuleResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DescribeHoursOfOperation' => [ 'name' => 'DescribeHoursOfOperation', 'http' => [ 'method' => 'GET', 'requestUri' => '/hours-of-operations/{InstanceId}/{HoursOfOperationId}', ], 'input' => [ 'shape' => 'DescribeHoursOfOperationRequest', ], 'output' => [ 'shape' => 'DescribeHoursOfOperationResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DescribeInstance' => [ 'name' => 'DescribeInstance', 'http' => [ 'method' => 'GET', 'requestUri' => '/instance/{InstanceId}', ], 'input' => [ 'shape' => 'DescribeInstanceRequest', ], 'output' => [ 'shape' => 'DescribeInstanceResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DescribeInstanceAttribute' => [ 'name' => 'DescribeInstanceAttribute', 'http' => [ 'method' => 'GET', 'requestUri' => '/instance/{InstanceId}/attribute/{AttributeType}', ], 'input' => [ 'shape' => 'DescribeInstanceAttributeRequest', ], 'output' => [ 'shape' => 'DescribeInstanceAttributeResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DescribeInstanceStorageConfig' => [ 'name' => 'DescribeInstanceStorageConfig', 'http' => [ 'method' => 'GET', 'requestUri' => '/instance/{InstanceId}/storage-config/{AssociationId}', ], 'input' => [ 'shape' => 'DescribeInstanceStorageConfigRequest', ], 'output' => [ 'shape' => 'DescribeInstanceStorageConfigResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DescribePhoneNumber' => [ 'name' => 'DescribePhoneNumber', 'http' => [ 'method' => 'GET', 'requestUri' => '/phone-number/{PhoneNumberId}', ], 'input' => [ 'shape' => 'DescribePhoneNumberRequest', ], 'output' => [ 'shape' => 'DescribePhoneNumberResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'DescribeQueue' => [ 'name' => 'DescribeQueue', 'http' => [ 'method' => 'GET', 'requestUri' => '/queues/{InstanceId}/{QueueId}', ], 'input' => [ 'shape' => 'DescribeQueueRequest', ], 'output' => [ 'shape' => 'DescribeQueueResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DescribeQuickConnect' => [ 'name' => 'DescribeQuickConnect', 'http' => [ 'method' => 'GET', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}', ], 'input' => [ 'shape' => 'DescribeQuickConnectRequest', ], 'output' => [ 'shape' => 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[ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'ListPhoneNumbers' => [ 'name' => 'ListPhoneNumbers', 'http' => [ 'method' => 'GET', 'requestUri' => '/phone-numbers-summary/{InstanceId}', ], 'input' => [ 'shape' => 'ListPhoneNumbersRequest', ], 'output' => [ 'shape' => 'ListPhoneNumbersResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'ListPhoneNumbersV2' => [ 'name' => 'ListPhoneNumbersV2', 'http' => [ 'method' => 'POST', 'requestUri' => '/phone-number/list', ], 'input' => [ 'shape' => 'ListPhoneNumbersV2Request', ], 'output' => [ 'shape' => 'ListPhoneNumbersV2Response', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 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'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'ListUseCases' => [ 'name' => 'ListUseCases', 'http' => [ 'method' => 'GET', 'requestUri' => '/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases', ], 'input' => [ 'shape' => 'ListUseCasesRequest', ], 'output' => [ 'shape' => 'ListUseCasesResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'ListUserHierarchyGroups' => [ 'name' => 'ListUserHierarchyGroups', 'http' => [ 'method' => 'GET', 'requestUri' => '/user-hierarchy-groups-summary/{InstanceId}', ], 'input' => [ 'shape' => 'ListUserHierarchyGroupsRequest', ], 'output' => [ 'shape' => 'ListUserHierarchyGroupsResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'ListUsers' => [ 'name' => 'ListUsers', 'http' => [ 'method' => 'GET', 'requestUri' => '/users-summary/{InstanceId}', ], 'input' => [ 'shape' => 'ListUsersRequest', ], 'output' => [ 'shape' => 'ListUsersResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'MonitorContact' => [ 'name' => 'MonitorContact', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/monitor', ], 'input' => [ 'shape' => 'MonitorContactRequest', ], 'output' => [ 'shape' => 'MonitorContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 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'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'ReplicateInstance' => [ 'name' => 'ReplicateInstance', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/replicate', ], 'input' => [ 'shape' => 'ReplicateInstanceRequest', ], 'output' => [ 'shape' => 'ReplicateInstanceResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceNotReadyException', ], [ 'shape' => 'ResourceConflictException', ], ], ], 'ResumeContactRecording' => [ 'name' => 'ResumeContactRecording', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/resume-recording', ], 'input' => [ 'shape' => 'ResumeContactRecordingRequest', ], 'output' => [ 'shape' => 'ResumeContactRecordingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'SearchAvailablePhoneNumbers' => [ 'name' => 'SearchAvailablePhoneNumbers', 'http' => [ 'method' => 'POST', 'requestUri' => '/phone-number/search-available', ], 'input' => [ 'shape' => 'SearchAvailablePhoneNumbersRequest', ], 'output' => [ 'shape' => 'SearchAvailablePhoneNumbersResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'SearchQueues' => [ 'name' => 'SearchQueues', 'http' => [ 'method' => 'POST', 'requestUri' => '/search-queues', ], 'input' => [ 'shape' => 'SearchQueuesRequest', ], 'output' => [ 'shape' => 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'shape' => 'InvalidRequestException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'StartChatContact' => [ 'name' => 'StartChatContact', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact/chat', ], 'input' => [ 'shape' => 'StartChatContactRequest', ], 'output' => [ 'shape' => 'StartChatContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'LimitExceededException', ], ], ], 'StartContactRecording' => [ 'name' => 'StartContactRecording', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/start-recording', ], 'input' => [ 'shape' => 'StartContactRecordingRequest', ], 'output' => [ 'shape' => 'StartContactRecordingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 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], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ContactNotFoundException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'StopContactRecording' => [ 'name' => 'StopContactRecording', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/stop-recording', ], 'input' => [ 'shape' => 'StopContactRecordingRequest', ], 'output' => [ 'shape' => 'StopContactRecordingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'StopContactStreaming' => [ 'name' => 'StopContactStreaming', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/stop-streaming', ], 'input' => [ 'shape' => 'StopContactStreamingRequest', ], 'output' => [ 'shape' => 'StopContactStreamingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 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'method' => 'POST', 'requestUri' => '/agent-status/{InstanceId}/{AgentStatusId}', ], 'input' => [ 'shape' => 'UpdateAgentStatusRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContact' => [ 'name' => 'UpdateContact', 'http' => [ 'method' => 'POST', 'requestUri' => '/contacts/{InstanceId}/{ContactId}', ], 'input' => [ 'shape' => 'UpdateContactRequest', ], 'output' => [ 'shape' => 'UpdateContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdateContactAttributes' => [ 'name' => 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'UpdateContactFlowNameRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactSchedule' => [ 'name' => 'UpdateContactSchedule', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/schedule', ], 'input' => [ 'shape' => 'UpdateContactScheduleRequest', ], 'output' => [ 'shape' => 'UpdateContactScheduleResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateHoursOfOperation' => [ 'name' => 'UpdateHoursOfOperation', 'http' => [ 'method' => 'POST', 'requestUri' => '/hours-of-operations/{InstanceId}/{HoursOfOperationId}', ], 'input' => [ 'shape' => 'UpdateHoursOfOperationRequest', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateInstanceAttribute' => [ 'name' => 'UpdateInstanceAttribute', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/attribute/{AttributeType}', ], 'input' => [ 'shape' => 'UpdateInstanceAttributeRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdateInstanceStorageConfig' => [ 'name' => 'UpdateInstanceStorageConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/storage-config/{AssociationId}', ], 'input' => [ 'shape' => 'UpdateInstanceStorageConfigRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdatePhoneNumber' => [ 'name' => 'UpdatePhoneNumber', 'http' => [ 'method' => 'PUT', 'requestUri' => '/phone-number/{PhoneNumberId}', ], 'input' => [ 'shape' => 'UpdatePhoneNumberRequest', ], 'output' => [ 'shape' => 'UpdatePhoneNumberResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'UpdateQueueHoursOfOperation' => [ 'name' => 'UpdateQueueHoursOfOperation', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/hours-of-operation', ], 'input' => [ 'shape' => 'UpdateQueueHoursOfOperationRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueMaxContacts' => [ 'name' => 'UpdateQueueMaxContacts', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/max-contacts', ], 'input' => [ 'shape' => 'UpdateQueueMaxContactsRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueName' => [ 'name' => 'UpdateQueueName', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/name', ], 'input' => [ 'shape' => 'UpdateQueueNameRequest', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueOutboundCallerConfig' => [ 'name' => 'UpdateQueueOutboundCallerConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/outbound-caller-config', ], 'input' => [ 'shape' => 'UpdateQueueOutboundCallerConfigRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueStatus' => [ 'name' => 'UpdateQueueStatus', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/status', ], 'input' => [ 'shape' => 'UpdateQueueStatusRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQuickConnectConfig' => [ 'name' => 'UpdateQuickConnectConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}/config', ], 'input' => [ 'shape' => 'UpdateQuickConnectConfigRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQuickConnectName' => [ 'name' => 'UpdateQuickConnectName', 'http' => [ 'method' => 'POST', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}/name', ], 'input' => [ 'shape' => 'UpdateQuickConnectNameRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileConcurrency' => [ 'name' => 'UpdateRoutingProfileConcurrency', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/concurrency', ], 'input' => [ 'shape' => 'UpdateRoutingProfileConcurrencyRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileDefaultOutboundQueue' => [ 'name' => 'UpdateRoutingProfileDefaultOutboundQueue', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/default-outbound-queue', ], 'input' => [ 'shape' => 'UpdateRoutingProfileDefaultOutboundQueueRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileName' => [ 'name' => 'UpdateRoutingProfileName', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/name', ], 'input' => [ 'shape' => 'UpdateRoutingProfileNameRequest', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileQueues' => [ 'name' => 'UpdateRoutingProfileQueues', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/queues', ], 'input' => [ 'shape' => 'UpdateRoutingProfileQueuesRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateSecurityProfile' => [ 'name' => 'UpdateSecurityProfile', 'http' => [ 'method' => 'POST', 'requestUri' => '/security-profiles/{InstanceId}/{SecurityProfileId}', ], 'input' => [ 'shape' => 'UpdateSecurityProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateTaskTemplate' => [ 'name' => 'UpdateTaskTemplate', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/task/template/{TaskTemplateId}', ], 'input' => [ 'shape' => 'UpdateTaskTemplateRequest', ], 'output' => [ 'shape' => 'UpdateTaskTemplateResponse', ], 'errors' => [ [ 'shape' => 'PropertyValidationException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateTrafficDistribution' => [ 'name' => 'UpdateTrafficDistribution', 'http' => [ 'method' => 'PUT', 'requestUri' => '/traffic-distribution/{Id}', ], 'input' => [ 'shape' => 'UpdateTrafficDistributionRequest', ], 'output' => [ 'shape' => 'UpdateTrafficDistributionResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserHierarchy' => [ 'name' => 'UpdateUserHierarchy', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/hierarchy', ], 'input' => [ 'shape' => 'UpdateUserHierarchyRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserHierarchyGroupName' => [ 'name' => 'UpdateUserHierarchyGroupName', 'http' => [ 'method' => 'POST', 'requestUri' => '/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}/name', ], 'input' => [ 'shape' => 'UpdateUserHierarchyGroupNameRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserHierarchyStructure' => [ 'name' => 'UpdateUserHierarchyStructure', 'http' => [ 'method' => 'POST', 'requestUri' => '/user-hierarchy-structure/{InstanceId}', ], 'input' => [ 'shape' => 'UpdateUserHierarchyStructureRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserIdentityInfo' => [ 'name' => 'UpdateUserIdentityInfo', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/identity-info', ], 'input' => [ 'shape' => 'UpdateUserIdentityInfoRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserPhoneConfig' => [ 'name' => 'UpdateUserPhoneConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/phone-config', ], 'input' => [ 'shape' => 'UpdateUserPhoneConfigRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserRoutingProfile' => [ 'name' => 'UpdateUserRoutingProfile', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/routing-profile', ], 'input' => [ 'shape' => 'UpdateUserRoutingProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserSecurityProfiles' => [ 'name' => 'UpdateUserSecurityProfiles', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/security-profiles', ], 'input' => [ 'shape' => 'UpdateUserSecurityProfilesRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], ], 'shapes' => [ 'ARN' => [ 'type' => 'string', ], 'AccessDeniedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 403, ], 'exception' => true, ], 'AfterContactWorkTimeLimit' => [ 'type' => 'integer', 'min' => 0, ], 'AgentContactReference' => [ 'type' => 'structure', 'members' => [ 'ContactId' => [ 'shape' => 'ContactId', ], 'Channel' => [ 'shape' => 'Channel', ], 'InitiationMethod' => [ 'shape' => 'ContactInitiationMethod', ], 'AgentContactState' => [ 'shape' => 'ContactState', ], 'StateStartTimestamp' => [ 'shape' => 'Timestamp', ], 'ConnectedToAgentTimestamp' => [ 'shape' => 'Timestamp', ], 'Queue' => [ 'shape' => 'QueueReference', ], ], ], 'AgentContactReferenceList' => [ 'type' => 'list', 'member' => [ 'shape' => 'AgentContactReference', ], ], 'AgentFirstName' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AgentInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'AgentResourceId', ], 'ConnectedToAgentTimestamp' => [ 'shape' => 'timestamp', ], ], ], 'AgentLastName' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AgentResourceId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'AgentStatus' => [ 'type' => 'structure', 'members' => [ 'AgentStatusARN' => [ 'shape' => 'ARN', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Description' => [ 'shape' => 'AgentStatusDescription', ], 'Type' => [ 'shape' => 'AgentStatusType', ], 'DisplayOrder' => [ 'shape' => 'AgentStatusOrderNumber', ], 'State' => [ 'shape' => 'AgentStatusState', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'AgentStatusDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'AgentStatusId' => [ 'type' => 'string', ], 'AgentStatusName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'AgentStatusOrderNumber' => [ 'type' => 'integer', 'max' => 50, 'min' => 1, ], 'AgentStatusReference' => [ 'type' => 'structure', 'members' => [ 'StatusStartTimestamp' => [ 'shape' => 'Timestamp', ], 'StatusArn' => [ 'shape' => 'ARN', ], ], ], 'AgentStatusState' => [ 'type' => 'string', 'enum' => [ 'ENABLED', 'DISABLED', ], ], 'AgentStatusSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'AgentStatusId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Type' => [ 'shape' => 'AgentStatusType', ], ], ], 'AgentStatusSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'AgentStatusSummary', ], ], 'AgentStatusType' => [ 'type' => 'string', 'enum' => [ 'ROUTABLE', 'CUSTOM', 'OFFLINE', ], ], 'AgentStatusTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'AgentStatusType', ], 'max' => 3, ], 'AgentUsername' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AliasArn' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AllowedAccessControlTags' => [ 'type' => 'map', 'key' => [ 'shape' => 'SecurityProfilePolicyKey', ], 'value' => [ 'shape' => 'SecurityProfilePolicyValue', ], 'max' => 2, ], 'AllowedMonitorCapabilities' => [ 'type' => 'list', 'member' => [ 'shape' => 'MonitorCapability', ], 'max' => 2, ], 'AnswerMachineDetectionConfig' => [ 'type' => 'structure', 'members' => [ 'EnableAnswerMachineDetection' => [ 'shape' => 'Boolean', ], 'AwaitAnswerMachinePrompt' => [ 'shape' => 'Boolean', ], ], ], 'ApproximateTotalCount' => [ 'type' => 'long', ], 'AssociateApprovedOriginRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Origin', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Origin' => [ 'shape' => 'Origin', ], ], ], 'AssociateBotRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LexBot' => [ 'shape' => 'LexBot', ], 'LexV2Bot' => [ 'shape' => 'LexV2Bot', ], ], ], 'AssociateDefaultVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LanguageCode', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', 'location' => 'uri', 'locationName' => 'LanguageCode', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], ], ], 'AssociateDefaultVocabularyResponse' => [ 'type' => 'structure', 'members' => [], ], 'AssociateInstanceStorageConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ResourceType', 'StorageConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', ], 'StorageConfig' => [ 'shape' => 'InstanceStorageConfig', ], ], ], 'AssociateInstanceStorageConfigResponse' => [ 'type' => 'structure', 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], ], ], 'AssociateLambdaFunctionRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'FunctionArn', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'FunctionArn' => [ 'shape' => 'FunctionArn', ], ], ], 'AssociateLexBotRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LexBot', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LexBot' => [ 'shape' => 'LexBot', ], ], ], 'AssociatePhoneNumberContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', 'InstanceId', 'ContactFlowId', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'AssociateQueueQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'QuickConnectIds', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'QuickConnectIds' => [ 'shape' => 'QuickConnectsList', ], ], ], 'AssociateRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'QueueConfigs', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'QueueConfigs' => [ 'shape' => 'RoutingProfileQueueConfigList', ], ], ], 'AssociateSecurityKeyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Key', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Key' => [ 'shape' => 'PEM', ], ], ], 'AssociateSecurityKeyResponse' => [ 'type' => 'structure', 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], ], ], 'AssociationId' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AttachmentReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], 'Status' => [ 'shape' => 'ReferenceStatus', ], ], ], 'Attribute' => [ 'type' => 'structure', 'members' => [ 'AttributeType' => [ 'shape' => 'InstanceAttributeType', ], 'Value' => [ 'shape' => 'InstanceAttributeValue', ], ], ], 'AttributeName' => [ 'type' => 'string', 'max' => 32767, 'min' => 1, ], 'AttributeValue' => [ 'type' => 'string', 'max' => 32767, 'min' => 0, ], 'Attributes' => [ 'type' => 'map', 'key' => [ 'shape' => 'AttributeName', ], 'value' => [ 'shape' => 'AttributeValue', ], ], 'AttributesList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Attribute', ], ], 'AutoAccept' => [ 'type' => 'boolean', ], 'AvailableNumberSummary' => [ 'type' => 'structure', 'members' => [ 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], ], ], 'AvailableNumbersList' => [ 'type' => 'list', 'member' => [ 'shape' => 'AvailableNumberSummary', ], ], 'AwsRegion' => [ 'type' => 'string', 'max' => 31, 'min' => 8, 'pattern' => '[a-z]{2}(-[a-z]+){1,2}(-[0-9])?', ], 'Boolean' => [ 'type' => 'boolean', ], 'BotName' => [ 'type' => 'string', 'max' => 50, ], 'BucketName' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'CampaignId' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'Channel' => [ 'type' => 'string', 'enum' => [ 'VOICE', 'CHAT', 'TASK', ], ], 'ChannelToCountMap' => [ 'type' => 'map', 'key' => [ 'shape' => 'Channel', ], 'value' => [ 'shape' => 'IntegerCount', ], ], 'Channels' => [ 'type' => 'list', 'member' => [ 'shape' => 'Channel', ], 'max' => 3, ], 'ChatContent' => [ 'type' => 'string', 'max' => 1024, 'min' => 1, ], 'ChatContentType' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'ChatDurationInMinutes' => [ 'type' => 'integer', 'max' => 10080, 'min' => 60, ], 'ChatMessage' => [ 'type' => 'structure', 'required' => [ 'ContentType', 'Content', ], 'members' => [ 'ContentType' => [ 'shape' => 'ChatContentType', ], 'Content' => [ 'shape' => 'ChatContent', ], ], ], 'ChatStreamingConfiguration' => [ 'type' => 'structure', 'required' => [ 'StreamingEndpointArn', ], 'members' => [ 'StreamingEndpointArn' => [ 'shape' => 'ChatStreamingEndpointARN', ], ], ], 'ChatStreamingEndpointARN' => [ 'type' => 'string', 'max' => 350, 'min' => 1, ], 'ClaimPhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'TargetArn', 'PhoneNumber', ], 'members' => [ 'TargetArn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberDescription' => [ 'shape' => 'PhoneNumberDescription', ], 'Tags' => [ 'shape' => 'TagMap', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'ClaimPhoneNumberResponse' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], ], ], 'ClaimedPhoneNumberSummary' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'PhoneNumberDescription' => [ 'shape' => 'PhoneNumberDescription', ], 'TargetArn' => [ 'shape' => 'ARN', ], 'Tags' => [ 'shape' => 'TagMap', ], 'PhoneNumberStatus' => [ 'shape' => 'PhoneNumberStatus', ], ], ], 'ClientToken' => [ 'type' => 'string', 'max' => 500, ], 'CommonNameLength127' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'Comparison' => [ 'type' => 'string', 'enum' => [ 'LT', ], ], 'Concurrency' => [ 'type' => 'integer', 'max' => 10, 'min' => 1, ], 'Contact' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'Id' => [ 'shape' => 'ContactId', ], 'InitialContactId' => [ 'shape' => 'ContactId', ], 'PreviousContactId' => [ 'shape' => 'ContactId', ], 'InitiationMethod' => [ 'shape' => 'ContactInitiationMethod', ], 'Name' => [ 'shape' => 'Name', ], 'Description' => [ 'shape' => 'Description', ], 'Channel' => [ 'shape' => 'Channel', ], 'QueueInfo' => [ 'shape' => 'QueueInfo', ], 'AgentInfo' => [ 'shape' => 'AgentInfo', ], 'InitiationTimestamp' => [ 'shape' => 'timestamp', ], 'DisconnectTimestamp' => [ 'shape' => 'timestamp', ], 'LastUpdateTimestamp' => [ 'shape' => 'timestamp', ], 'ScheduledTimestamp' => [ 'shape' => 'timestamp', ], ], ], 'ContactFilter' => [ 'type' => 'structure', 'members' => [ 'ContactStates' => [ 'shape' => 'ContactStates', ], ], ], 'ContactFlow' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'Id' => [ 'shape' => 'ContactFlowId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Type' => [ 'shape' => 'ContactFlowType', ], 'State' => [ 'shape' => 'ContactFlowState', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], 'Content' => [ 'shape' => 'ContactFlowContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'ContactFlowContent' => [ 'type' => 'string', ], 'ContactFlowDescription' => [ 'type' => 'string', ], 'ContactFlowId' => [ 'type' => 'string', 'max' => 500, ], 'ContactFlowModule' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'Id' => [ 'shape' => 'ContactFlowModuleId', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'Content' => [ 'shape' => 'ContactFlowModuleContent', ], 'Description' => [ 'shape' => 'ContactFlowModuleDescription', ], 'State' => [ 'shape' => 'ContactFlowModuleState', ], 'Status' => [ 'shape' => 'ContactFlowModuleStatus', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'ContactFlowModuleContent' => [ 'type' => 'string', 'max' => 256000, 'min' => 1, ], 'ContactFlowModuleDescription' => [ 'type' => 'string', 'max' => 500, 'min' => 0, 'pattern' => '.*\\S.*', ], 'ContactFlowModuleId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'ContactFlowModuleName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, 'pattern' => '.*\\S.*', ], 'ContactFlowModuleState' => [ 'type' => 'string', 'enum' => [ 'ACTIVE', 'ARCHIVED', ], ], 'ContactFlowModuleStatus' => [ 'type' => 'string', 'enum' => [ 'PUBLISHED', 'SAVED', ], ], 'ContactFlowModuleSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ContactFlowModuleId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'State' => [ 'shape' => 'ContactFlowModuleState', ], ], ], 'ContactFlowModulesSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactFlowModuleSummary', ], ], 'ContactFlowName' => [ 'type' => 'string', 'min' => 1, ], 'ContactFlowNotPublishedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 404, ], 'exception' => true, ], 'ContactFlowState' => [ 'type' => 'string', 'enum' => [ 'ACTIVE', 'ARCHIVED', ], ], 'ContactFlowSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ContactFlowId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'ContactFlowType' => [ 'shape' => 'ContactFlowType', ], 'ContactFlowState' => [ 'shape' => 'ContactFlowState', ], ], ], 'ContactFlowSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactFlowSummary', ], ], 'ContactFlowType' => [ 'type' => 'string', 'enum' => [ 'CONTACT_FLOW', 'CUSTOMER_QUEUE', 'CUSTOMER_HOLD', 'CUSTOMER_WHISPER', 'AGENT_HOLD', 'AGENT_WHISPER', 'OUTBOUND_WHISPER', 'AGENT_TRANSFER', 'QUEUE_TRANSFER', ], ], 'ContactFlowTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactFlowType', ], 'max' => 10, ], 'ContactId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'ContactInitiationMethod' => [ 'type' => 'string', 'enum' => [ 'INBOUND', 'OUTBOUND', 'TRANSFER', 'QUEUE_TRANSFER', 'CALLBACK', 'API', ], ], 'ContactNotFoundException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 410, ], 'exception' => true, ], 'ContactReferences' => [ 'type' => 'map', 'key' => [ 'shape' => 'ReferenceKey', ], 'value' => [ 'shape' => 'Reference', ], ], 'ContactState' => [ 'type' => 'string', 'enum' => [ 'INCOMING', 'PENDING', 'CONNECTING', 'CONNECTED', 'CONNECTED_ONHOLD', 'MISSED', 'ERROR', 'ENDED', 'REJECTED', ], ], 'ContactStates' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactState', ], 'max' => 9, ], 'ControlPlaneTagFilter' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'TagOrConditionList', ], 'AndConditions' => [ 'shape' => 'TagAndConditionList', ], 'TagCondition' => [ 'shape' => 'TagCondition', ], ], ], 'CreateAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'State', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Description' => [ 'shape' => 'AgentStatusDescription', ], 'State' => [ 'shape' => 'AgentStatusState', ], 'DisplayOrder' => [ 'shape' => 'AgentStatusOrderNumber', 'box' => true, ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateAgentStatusResponse' => [ 'type' => 'structure', 'members' => [ 'AgentStatusARN' => [ 'shape' => 'ARN', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', ], ], ], 'CreateContactFlowModuleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'Description' => [ 'shape' => 'ContactFlowModuleDescription', ], 'Content' => [ 'shape' => 'ContactFlowModuleContent', ], 'Tags' => [ 'shape' => 'TagMap', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'CreateContactFlowModuleResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ContactFlowModuleId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'CreateContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'Type', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Type' => [ 'shape' => 'ContactFlowType', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], 'Content' => [ 'shape' => 'ContactFlowContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateContactFlowResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'ContactFlowArn' => [ 'shape' => 'ARN', ], ], ], 'CreateHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'TimeZone', 'Config', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'HoursOfOperationDescription', ], 'TimeZone' => [ 'shape' => 'TimeZone', ], 'Config' => [ 'shape' => 'HoursOfOperationConfigList', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateHoursOfOperationResponse' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], 'HoursOfOperationArn' => [ 'shape' => 'ARN', ], ], ], 'CreateInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'IdentityManagementType', 'InboundCallsEnabled', 'OutboundCallsEnabled', ], 'members' => [ 'ClientToken' => [ 'shape' => 'ClientToken', ], 'IdentityManagementType' => [ 'shape' => 'DirectoryType', ], 'InstanceAlias' => [ 'shape' => 'DirectoryAlias', ], 'DirectoryId' => [ 'shape' => 'DirectoryId', ], 'InboundCallsEnabled' => [ 'shape' => 'InboundCallsEnabled', ], 'OutboundCallsEnabled' => [ 'shape' => 'OutboundCallsEnabled', ], ], ], 'CreateInstanceResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'CreateIntegrationAssociationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationType', 'IntegrationArn', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationType' => [ 'shape' => 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true, ], 'QuickConnectIds' => [ 'shape' => 'QuickConnectsList', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateQueueResponse' => [ 'type' => 'structure', 'members' => [ 'QueueArn' => [ 'shape' => 'ARN', ], 'QueueId' => [ 'shape' => 'QueueId', ], ], ], 'CreateQuickConnectRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'QuickConnectConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'Description' => [ 'shape' => 'QuickConnectDescription', ], 'QuickConnectConfig' => [ 'shape' => 'QuickConnectConfig', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateQuickConnectResponse' => [ 'type' => 'structure', 'members' => [ 'QuickConnectARN' => [ 'shape' => 'ARN', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', ], ], ], 'CreateRoutingProfileRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'Description', 'DefaultOutboundQueueId', 'MediaConcurrencies', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], 'Description' => [ 'shape' => 'RoutingProfileDescription', ], 'DefaultOutboundQueueId' => [ 'shape' => 'QueueId', ], 'QueueConfigs' => [ 'shape' => 'RoutingProfileQueueConfigList', ], 'MediaConcurrencies' => [ 'shape' => 'MediaConcurrencies', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateRoutingProfileResponse' => [ 'type' => 'structure', 'members' => [ 'RoutingProfileArn' => [ 'shape' => 'ARN', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], ], ], 'CreateSecurityProfileName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, 'pattern' => '^[ a-zA-Z0-9_@-]+$', ], 'CreateSecurityProfileRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileName', 'InstanceId', ], 'members' => [ 'SecurityProfileName' => [ 'shape' => 'CreateSecurityProfileName', ], 'Description' => [ 'shape' => 'SecurityProfileDescription', ], 'Permissions' => [ 'shape' => 'PermissionsList', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Tags' => [ 'shape' => 'TagMap', ], 'AllowedAccessControlTags' => [ 'shape' => 'AllowedAccessControlTags', ], 'TagRestrictedResources' => [ 'shape' => 'TagRestrictedResourceList', ], ], ], 'CreateSecurityProfileResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', ], 'SecurityProfileArn' => [ 'shape' => 'ARN', ], ], ], 'CreateTaskTemplateRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'Fields', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'Constraints' => [ 'shape' => 'TaskTemplateConstraints', ], 'Defaults' => [ 'shape' => 'TaskTemplateDefaults', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'Fields' => [ 'shape' => 'TaskTemplateFields', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'CreateTaskTemplateResponse' => [ 'type' => 'structure', 'required' => [ 'Id', 'Arn', ], 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateId', ], 'Arn' => [ 'shape' => 'TaskTemplateArn', ], ], ], 'CreateTrafficDistributionGroupRequest' => [ 'type' => 'structure', 'required' => [ 'Name', 'InstanceId', ], 'members' => [ 'Name' => [ 'shape' => 'Name128', ], 'Description' => [ 'shape' => 'Description250', ], 'InstanceId' => [ 'shape' => 'InstanceIdOrArn', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateTrafficDistributionGroupResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TrafficDistributionGroupId', ], 'Arn' => [ 'shape' => 'TrafficDistributionGroupArn', ], ], ], 'CreateUseCaseRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', 'UseCaseType', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], 'UseCaseType' => [ 'shape' => 'UseCaseType', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateUseCaseResponse' => [ 'type' => 'structure', 'members' => [ 'UseCaseId' => [ 'shape' => 'UseCaseId', ], 'UseCaseArn' => [ 'shape' => 'ARN', ], ], ], 'CreateUserHierarchyGroupRequest' => [ 'type' => 'structure', 'required' => [ 'Name', 'InstanceId', ], 'members' => [ 'Name' => [ 'shape' => 'HierarchyGroupName', ], 'ParentGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateUserHierarchyGroupResponse' => [ 'type' => 'structure', 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'HierarchyGroupArn' => [ 'shape' => 'ARN', ], ], ], 'CreateUserRequest' => [ 'type' => 'structure', 'required' => [ 'Username', 'PhoneConfig', 'SecurityProfileIds', 'RoutingProfileId', 'InstanceId', ], 'members' => [ 'Username' => [ 'shape' => 'AgentUsername', ], 'Password' => [ 'shape' => 'Password', ], 'IdentityInfo' => [ 'shape' => 'UserIdentityInfo', ], 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'DirectoryUserId' => [ 'shape' => 'DirectoryUserId', ], 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateUserResponse' => [ 'type' => 'structure', 'members' => [ 'UserId' => [ 'shape' => 'UserId', ], 'UserArn' => [ 'shape' => 'ARN', ], ], ], 'CreateVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'VocabularyName', 'LanguageCode', 'Content', ], 'members' => [ 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'VocabularyName' => [ 'shape' => 'VocabularyName', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'Content' => [ 'shape' => 'VocabularyContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateVocabularyResponse' => [ 'type' => 'structure', 'required' => [ 'VocabularyArn', 'VocabularyId', 'State', ], 'members' => [ 'VocabularyArn' => [ 'shape' => 'ARN', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], 'State' => [ 'shape' => 'VocabularyState', ], ], ], 'Credentials' => [ 'type' => 'structure', 'members' => [ 'AccessToken' => [ 'shape' => 'SecurityToken', ], 'AccessTokenExpiration' => [ 'shape' => 'timestamp', ], 'RefreshToken' => [ 'shape' => 'SecurityToken', ], 'RefreshTokenExpiration' => [ 'shape' => 'timestamp', ], ], ], 'CurrentMetric' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'CurrentMetricName', ], 'Unit' => [ 'shape' => 'Unit', ], ], ], 'CurrentMetricData' => [ 'type' => 'structure', 'members' => [ 'Metric' => [ 'shape' => 'CurrentMetric', ], 'Value' => [ 'shape' => 'Value', 'box' => true, ], ], ], 'CurrentMetricDataCollections' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetricData', ], ], 'CurrentMetricName' => [ 'type' => 'string', 'enum' => [ 'AGENTS_ONLINE', 'AGENTS_AVAILABLE', 'AGENTS_ON_CALL', 'AGENTS_NON_PRODUCTIVE', 'AGENTS_AFTER_CONTACT_WORK', 'AGENTS_ERROR', 'AGENTS_STAFFED', 'CONTACTS_IN_QUEUE', 'OLDEST_CONTACT_AGE', 'CONTACTS_SCHEDULED', 'AGENTS_ON_CONTACT', 'SLOTS_ACTIVE', 'SLOTS_AVAILABLE', ], ], 'CurrentMetricResult' => [ 'type' => 'structure', 'members' => [ 'Dimensions' => [ 'shape' => 'Dimensions', ], 'Collections' => [ 'shape' => 'CurrentMetricDataCollections', ], ], ], 'CurrentMetricResults' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetricResult', ], ], 'CurrentMetrics' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetric', ], ], 'DateReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'DefaultVocabulary' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LanguageCode', 'VocabularyId', 'VocabularyName', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], 'VocabularyName' => [ 'shape' => 'VocabularyName', ], ], ], 'DefaultVocabularyList' => [ 'type' => 'list', 'member' => [ 'shape' => 'DefaultVocabulary', ], ], 'Delay' => [ 'type' => 'integer', 'max' => 9999, 'min' => 0, ], 'DeleteContactFlowModuleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], ], ], 'DeleteContactFlowModuleResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], ], ], 'DeleteHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', 'location' => 'uri', 'locationName' => 'HoursOfOperationId', ], ], ], 'DeleteInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DeleteIntegrationAssociationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], ], ], 'DeleteQuickConnectRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], ], ], 'DeleteSecurityProfileRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'SecurityProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], ], ], 'DeleteTaskTemplateRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'TaskTemplateId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'TaskTemplateId' => [ 'shape' => 'TaskTemplateId', 'location' => 'uri', 'locationName' => 'TaskTemplateId', ], ], ], 'DeleteTaskTemplateResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteTrafficDistributionGroupRequest' => [ 'type' => 'structure', 'required' => [ 'TrafficDistributionGroupId', ], 'members' => [ 'TrafficDistributionGroupId' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'TrafficDistributionGroupId', ], ], ], 'DeleteTrafficDistributionGroupResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteUseCaseRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', 'UseCaseId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], 'UseCaseId' => [ 'shape' => 'UseCaseId', 'location' => 'uri', 'locationName' => 'UseCaseId', ], ], ], 'DeleteUserHierarchyGroupRequest' => [ 'type' => 'structure', 'required' => [ 'HierarchyGroupId', 'InstanceId', ], 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', 'location' => 'uri', 'locationName' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DeleteUserRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'UserId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], ], ], 'DeleteVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'VocabularyId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', 'location' => 'uri', 'locationName' => 'VocabularyId', ], ], ], 'DeleteVocabularyResponse' => [ 'type' => 'structure', 'required' => [ 'VocabularyArn', 'VocabularyId', 'State', ], 'members' => [ 'VocabularyArn' => [ 'shape' => 'ARN', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], 'State' => [ 'shape' => 'VocabularyState', ], ], ], 'DescribeAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AgentStatusId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', 'location' => 'uri', 'locationName' => 'AgentStatusId', ], ], ], 'DescribeAgentStatusResponse' => [ 'type' => 'structure', 'members' => [ 'AgentStatus' => [ 'shape' => 'AgentStatus', ], ], ], 'DescribeContactFlowModuleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], ], ], 'DescribeContactFlowModuleResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowModule' => [ 'shape' => 'ContactFlowModule', ], ], ], 'DescribeContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], ], ], 'DescribeContactFlowResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlow' => [ 'shape' => 'ContactFlow', ], ], ], 'DescribeContactRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'ContactId', ], ], ], 'DescribeContactResponse' => [ 'type' => 'structure', 'members' => [ 'Contact' => [ 'shape' => 'Contact', ], ], ], 'DescribeHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', 'location' => 'uri', 'locationName' => 'HoursOfOperationId', ], ], ], 'DescribeHoursOfOperationResponse' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperation' => [ 'shape' => 'HoursOfOperation', ], ], ], 'DescribeInstanceAttributeRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AttributeType', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AttributeType' => [ 'shape' => 'InstanceAttributeType', 'location' => 'uri', 'locationName' => 'AttributeType', ], ], ], 'DescribeInstanceAttributeResponse' => [ 'type' => 'structure', 'members' => [ 'Attribute' => [ 'shape' => 'Attribute', ], ], ], 'DescribeInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DescribeInstanceResponse' => [ 'type' => 'structure', 'members' => [ 'Instance' => [ 'shape' => 'Instance', ], ], ], 'DescribeInstanceStorageConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AssociationId', 'ResourceType', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AssociationId' => [ 'shape' => 'AssociationId', 'location' => 'uri', 'locationName' => 'AssociationId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', 'location' => 'querystring', 'locationName' => 'resourceType', ], ], ], 'DescribeInstanceStorageConfigResponse' => [ 'type' => 'structure', 'members' => [ 'StorageConfig' => [ 'shape' => 'InstanceStorageConfig', ], ], ], 'DescribePhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], ], ], 'DescribePhoneNumberResponse' => [ 'type' => 'structure', 'members' => [ 'ClaimedPhoneNumberSummary' => [ 'shape' => 'ClaimedPhoneNumberSummary', ], ], ], 'DescribeQueueRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], ], ], 'DescribeQueueResponse' => [ 'type' => 'structure', 'members' => [ 'Queue' => [ 'shape' => 'Queue', ], ], ], 'DescribeQuickConnectRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], ], ], 'DescribeQuickConnectResponse' => [ 'type' => 'structure', 'members' => [ 'QuickConnect' => [ 'shape' => 'QuickConnect', ], ], ], 'DescribeRoutingProfileRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], ], ], 'DescribeRoutingProfileResponse' => [ 'type' => 'structure', 'members' => [ 'RoutingProfile' => [ 'shape' => 'RoutingProfile', ], ], ], 'DescribeSecurityProfileRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileId', 'InstanceId', ], 'members' => [ 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DescribeSecurityProfileResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityProfile' => [ 'shape' => 'SecurityProfile', ], ], ], 'DescribeTrafficDistributionGroupRequest' => [ 'type' => 'structure', 'required' => [ 'TrafficDistributionGroupId', ], 'members' => [ 'TrafficDistributionGroupId' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'TrafficDistributionGroupId', ], ], ], 'DescribeTrafficDistributionGroupResponse' => [ 'type' => 'structure', 'members' => [ 'TrafficDistributionGroup' => [ 'shape' => 'TrafficDistributionGroup', ], ], ], 'DescribeUserHierarchyGroupRequest' => [ 'type' => 'structure', 'required' => [ 'HierarchyGroupId', 'InstanceId', ], 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', 'location' => 'uri', 'locationName' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DescribeUserHierarchyGroupResponse' => [ 'type' => 'structure', 'members' => [ 'HierarchyGroup' => [ 'shape' => 'HierarchyGroup', ], ], ], 'DescribeUserHierarchyStructureRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DescribeUserHierarchyStructureResponse' => [ 'type' => 'structure', 'members' => [ 'HierarchyStructure' => [ 'shape' => 'HierarchyStructure', ], ], ], 'DescribeUserRequest' => [ 'type' => 'structure', 'required' => [ 'UserId', 'InstanceId', ], 'members' => [ 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DescribeUserResponse' => [ 'type' => 'structure', 'members' => [ 'User' => [ 'shape' => 'User', ], ], ], 'DescribeVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'VocabularyId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', 'location' => 'uri', 'locationName' => 'VocabularyId', ], ], ], 'DescribeVocabularyResponse' => [ 'type' => 'structure', 'required' => [ 'Vocabulary', ], 'members' => [ 'Vocabulary' => [ 'shape' => 'Vocabulary', ], ], ], 'Description' => [ 'type' => 'string', 'max' => 4096, 'min' => 0, ], 'Description250' => [ 'type' => 'string', 'max' => 250, 'min' => 1, 'pattern' => '(^[\\S].*[\\S]$)|(^[\\S]$)', ], 'DestinationNotAllowedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 403, ], 'exception' => true, ], 'Dimensions' => [ 'type' => 'structure', 'members' => [ 'Queue' => [ 'shape' => 'QueueReference', ], 'Channel' => [ 'shape' => 'Channel', ], ], ], 'DirectoryAlias' => [ 'type' => 'string', 'max' => 62, 'min' => 1, 'pattern' => '^(?!d-)([\\da-zA-Z]+)([-]*[\\da-zA-Z])*$', 'sensitive' => true, ], 'DirectoryId' => [ 'type' => 'string', 'max' => 12, 'min' => 12, 'pattern' => '^d-[0-9a-f]{10}$', ], 'DirectoryType' => [ 'type' => 'string', 'enum' => [ 'SAML', 'CONNECT_MANAGED', 'EXISTING_DIRECTORY', ], ], 'DirectoryUserId' => [ 'type' => 'string', ], 'DisassociateApprovedOriginRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Origin', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Origin' => [ 'shape' => 'Origin', 'location' => 'querystring', 'locationName' => 'origin', ], ], ], 'DisassociateBotRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LexBot' => [ 'shape' => 'LexBot', ], 'LexV2Bot' => [ 'shape' => 'LexV2Bot', ], ], ], 'DisassociateInstanceStorageConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AssociationId', 'ResourceType', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AssociationId' => [ 'shape' => 'AssociationId', 'location' => 'uri', 'locationName' => 'AssociationId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', 'location' => 'querystring', 'locationName' => 'resourceType', ], ], ], 'DisassociateLambdaFunctionRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'FunctionArn', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'FunctionArn' => [ 'shape' => 'FunctionArn', 'location' => 'querystring', 'locationName' => 'functionArn', ], ], ], 'DisassociateLexBotRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'BotName', 'LexRegion', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'BotName' => [ 'shape' => 'BotName', 'location' => 'querystring', 'locationName' => 'botName', ], 'LexRegion' => [ 'shape' => 'LexRegion', 'location' => 'querystring', 'locationName' => 'lexRegion', ], ], ], 'DisassociatePhoneNumberContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', 'InstanceId', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'querystring', 'locationName' => 'instanceId', ], ], ], 'DisassociateQueueQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'QuickConnectIds', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'QuickConnectIds' => [ 'shape' => 'QuickConnectsList', ], ], ], 'DisassociateRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'QueueReferences', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'QueueReferences' => [ 'shape' => 'RoutingProfileQueueReferenceList', ], ], ], 'DisassociateSecurityKeyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AssociationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AssociationId' => [ 'shape' => 'AssociationId', 'location' => 'uri', 'locationName' => 'AssociationId', ], ], ], 'DismissUserContactRequest' => [ 'type' => 'structure', 'required' => [ 'UserId', 'InstanceId', 'ContactId', ], 'members' => [ 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], ], ], 'DismissUserContactResponse' => [ 'type' => 'structure', 'members' => [], ], 'DisplayName' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'Distribution' => [ 'type' => 'structure', 'required' => [ 'Region', 'Percentage', ], 'members' => [ 'Region' => [ 'shape' => 'AwsRegion', ], 'Percentage' => [ 'shape' => 'Percentage', ], ], ], 'DistributionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Distribution', ], ], 'DuplicateResourceException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'Email' => [ 'type' => 'string', ], 'EmailReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'EncryptionConfig' => [ 'type' => 'structure', 'required' => [ 'EncryptionType', 'KeyId', ], 'members' => [ 'EncryptionType' => [ 'shape' => 'EncryptionType', ], 'KeyId' => [ 'shape' => 'KeyId', ], ], ], 'EncryptionType' => [ 'type' => 'string', 'enum' => [ 'KMS', ], ], 'Filters' => [ 'type' => 'structure', 'members' => [ 'Queues' => [ 'shape' => 'Queues', ], 'Channels' => [ 'shape' => 'Channels', ], ], ], 'FunctionArn' => [ 'type' => 'string', 'max' => 140, 'min' => 1, ], 'FunctionArnsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'FunctionArn', ], ], 'GetContactAttributesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'InitialContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'InitialContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'InitialContactId', ], ], ], 'GetContactAttributesResponse' => [ 'type' => 'structure', 'members' => [ 'Attributes' => [ 'shape' => 'Attributes', ], ], ], 'GetCurrentMetricDataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Filters', 'CurrentMetrics', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Filters' => [ 'shape' => 'Filters', ], 'Groupings' => [ 'shape' => 'Groupings', ], 'CurrentMetrics' => [ 'shape' => 'CurrentMetrics', ], 'NextToken' => [ 'shape' => 'NextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], ], ], 'GetCurrentMetricDataResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'MetricResults' => [ 'shape' => 'CurrentMetricResults', ], 'DataSnapshotTime' => [ 'shape' => 'timestamp', ], ], ], 'GetCurrentUserDataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Filters', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Filters' => [ 'shape' => 'UserDataFilters', ], 'NextToken' => [ 'shape' => 'NextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], ], ], 'GetCurrentUserDataResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'UserDataList' => [ 'shape' => 'UserDataList', ], ], ], 'GetFederationTokenRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'GetFederationTokenResponse' => [ 'type' => 'structure', 'members' => [ 'Credentials' => [ 'shape' => 'Credentials', ], 'SignInUrl' => [ 'shape' => 'Url', ], 'UserArn' => [ 'shape' => 'ARN', ], 'UserId' => [ 'shape' => 'AgentResourceId', ], ], ], 'GetMetricDataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'StartTime', 'EndTime', 'Filters', 'HistoricalMetrics', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'StartTime' => [ 'shape' => 'timestamp', ], 'EndTime' => [ 'shape' => 'timestamp', ], 'Filters' => [ 'shape' => 'Filters', ], 'Groupings' => [ 'shape' => 'Groupings', ], 'HistoricalMetrics' => [ 'shape' => 'HistoricalMetrics', ], 'NextToken' => [ 'shape' => 'NextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], ], ], 'GetMetricDataResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'MetricResults' => [ 'shape' => 'HistoricalMetricResults', ], ], ], 'GetTaskTemplateRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'TaskTemplateId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'TaskTemplateId' => [ 'shape' => 'TaskTemplateId', 'location' => 'uri', 'locationName' => 'TaskTemplateId', ], 'SnapshotVersion' => [ 'shape' => 'SnapshotVersion', 'location' => 'querystring', 'locationName' => 'snapshotVersion', ], ], ], 'GetTaskTemplateResponse' => [ 'type' => 'structure', 'required' => [ 'Id', 'Arn', 'Name', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'Id' => [ 'shape' => 'TaskTemplateId', ], 'Arn' => [ 'shape' => 'TaskTemplateArn', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'Constraints' => [ 'shape' => 'TaskTemplateConstraints', ], 'Defaults' => [ 'shape' => 'TaskTemplateDefaults', ], 'Fields' => [ 'shape' => 'TaskTemplateFields', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'LastModifiedTime' => [ 'shape' => 'timestamp', ], 'CreatedTime' => [ 'shape' => 'timestamp', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'GetTrafficDistributionRequest' => [ 'type' => 'structure', 'required' => [ 'Id', ], 'members' => [ 'Id' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'Id', ], ], ], 'GetTrafficDistributionResponse' => [ 'type' => 'structure', 'members' => [ 'TelephonyConfig' => [ 'shape' => 'TelephonyConfig', ], 'Id' => [ 'shape' => 'TrafficDistributionGroupId', ], 'Arn' => [ 'shape' => 'TrafficDistributionGroupArn', ], ], ], 'Grouping' => [ 'type' => 'string', 'enum' => [ 'QUEUE', 'CHANNEL', ], ], 'Groupings' => [ 'type' => 'list', 'member' => [ 'shape' => 'Grouping', ], 'max' => 2, ], 'HierarchyGroup' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'HierarchyGroupId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'HierarchyGroupName', ], 'LevelId' => [ 'shape' => 'HierarchyLevelId', ], 'HierarchyPath' => [ 'shape' => 'HierarchyPath', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'HierarchyGroupCondition' => [ 'type' => 'structure', 'members' => [ 'Value' => [ 'shape' => 'String', ], 'HierarchyGroupMatchType' => [ 'shape' => 'HierarchyGroupMatchType', ], ], ], 'HierarchyGroupId' => [ 'type' => 'string', ], 'HierarchyGroupMatchType' => [ 'type' => 'string', 'enum' => [ 'EXACT', 'WITH_CHILD_GROUPS', ], ], 'HierarchyGroupName' => [ 'type' => 'string', ], 'HierarchyGroupSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'HierarchyGroupId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'HierarchyGroupName', ], ], ], 'HierarchyGroupSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'HierarchyGroupSummary', ], ], 'HierarchyGroupSummaryReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'HierarchyGroupId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'HierarchyLevel' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'HierarchyLevelId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'HierarchyLevelName', ], ], ], 'HierarchyLevelId' => [ 'type' => 'string', ], 'HierarchyLevelName' => [ 'type' => 'string', ], 'HierarchyLevelUpdate' => [ 'type' => 'structure', 'required' => [ 'Name', ], 'members' => [ 'Name' => [ 'shape' => 'HierarchyLevelName', ], ], ], 'HierarchyPath' => [ 'type' => 'structure', 'members' => [ 'LevelOne' => [ 'shape' => 'HierarchyGroupSummary', ], 'LevelTwo' => [ 'shape' => 'HierarchyGroupSummary', ], 'LevelThree' => [ 'shape' => 'HierarchyGroupSummary', ], 'LevelFour' => [ 'shape' => 'HierarchyGroupSummary', ], 'LevelFive' => [ 'shape' => 'HierarchyGroupSummary', ], ], ], 'HierarchyPathReference' => [ 'type' => 'structure', 'members' => [ 'LevelOne' => [ 'shape' => 'HierarchyGroupSummaryReference', ], 'LevelTwo' => [ 'shape' => 'HierarchyGroupSummaryReference', ], 'LevelThree' => [ 'shape' => 'HierarchyGroupSummaryReference', ], 'LevelFour' => [ 'shape' => 'HierarchyGroupSummaryReference', ], 'LevelFive' => [ 'shape' => 'HierarchyGroupSummaryReference', ], ], ], 'HierarchyStructure' => [ 'type' => 'structure', 'members' => [ 'LevelOne' => [ 'shape' => 'HierarchyLevel', ], 'LevelTwo' => [ 'shape' => 'HierarchyLevel', ], 'LevelThree' => [ 'shape' => 'HierarchyLevel', ], 'LevelFour' => [ 'shape' => 'HierarchyLevel', ], 'LevelFive' => [ 'shape' => 'HierarchyLevel', ], ], ], 'HierarchyStructureUpdate' => [ 'type' => 'structure', 'members' => [ 'LevelOne' => [ 'shape' => 'HierarchyLevelUpdate', ], 'LevelTwo' => [ 'shape' => 'HierarchyLevelUpdate', ], 'LevelThree' => [ 'shape' => 'HierarchyLevelUpdate', ], 'LevelFour' => [ 'shape' => 'HierarchyLevelUpdate', ], 'LevelFive' => [ 'shape' => 'HierarchyLevelUpdate', ], ], ], 'HistoricalMetric' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'HistoricalMetricName', ], 'Threshold' => [ 'shape' => 'Threshold', 'box' => true, ], 'Statistic' => [ 'shape' => 'Statistic', ], 'Unit' => [ 'shape' => 'Unit', ], ], ], 'HistoricalMetricData' => [ 'type' => 'structure', 'members' => [ 'Metric' => [ 'shape' => 'HistoricalMetric', ], 'Value' => [ 'shape' => 'Value', 'box' => true, ], ], ], 'HistoricalMetricDataCollections' => [ 'type' => 'list', 'member' => [ 'shape' => 'HistoricalMetricData', ], ], 'HistoricalMetricName' => [ 'type' => 'string', 'enum' => [ 'CONTACTS_QUEUED', 'CONTACTS_HANDLED', 'CONTACTS_ABANDONED', 'CONTACTS_CONSULTED', 'CONTACTS_AGENT_HUNG_UP_FIRST', 'CONTACTS_HANDLED_INCOMING', 'CONTACTS_HANDLED_OUTBOUND', 'CONTACTS_HOLD_ABANDONS', 'CONTACTS_TRANSFERRED_IN', 'CONTACTS_TRANSFERRED_OUT', 'CONTACTS_TRANSFERRED_IN_FROM_QUEUE', 'CONTACTS_TRANSFERRED_OUT_FROM_QUEUE', 'CONTACTS_MISSED', 'CALLBACK_CONTACTS_HANDLED', 'API_CONTACTS_HANDLED', 'OCCUPANCY', 'HANDLE_TIME', 'AFTER_CONTACT_WORK_TIME', 'QUEUED_TIME', 'ABANDON_TIME', 'QUEUE_ANSWER_TIME', 'HOLD_TIME', 'INTERACTION_TIME', 'INTERACTION_AND_HOLD_TIME', 'SERVICE_LEVEL', ], ], 'HistoricalMetricResult' => [ 'type' => 'structure', 'members' => [ 'Dimensions' => [ 'shape' => 'Dimensions', ], 'Collections' => [ 'shape' => 'HistoricalMetricDataCollections', ], ], ], 'HistoricalMetricResults' => [ 'type' => 'list', 'member' => [ 'shape' => 'HistoricalMetricResult', ], ], 'HistoricalMetrics' => [ 'type' => 'list', 'member' => [ 'shape' => 'HistoricalMetric', ], ], 'Hours' => [ 'type' => 'integer', 'max' => 87600, 'min' => 0, ], 'Hours24Format' => [ 'type' => 'integer', 'max' => 23, 'min' => 0, ], 'HoursOfOperation' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], 'HoursOfOperationArn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'HoursOfOperationDescription', ], 'TimeZone' => [ 'shape' => 'TimeZone', ], 'Config' => [ 'shape' => 'HoursOfOperationConfigList', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'HoursOfOperationConfig' => [ 'type' => 'structure', 'required' => [ 'Day', 'StartTime', 'EndTime', ], 'members' => [ 'Day' => [ 'shape' => 'HoursOfOperationDays', ], 'StartTime' => [ 'shape' => 'HoursOfOperationTimeSlice', ], 'EndTime' => [ 'shape' => 'HoursOfOperationTimeSlice', ], ], ], 'HoursOfOperationConfigList' => [ 'type' => 'list', 'member' => [ 'shape' => 'HoursOfOperationConfig', ], 'max' => 100, 'min' => 0, ], 'HoursOfOperationDays' => [ 'type' => 'string', 'enum' => [ 'SUNDAY', 'MONDAY', 'TUESDAY', 'WEDNESDAY', 'THURSDAY', 'FRIDAY', 'SATURDAY', ], ], 'HoursOfOperationDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'HoursOfOperationId' => [ 'type' => 'string', ], 'HoursOfOperationName' => [ 'type' => 'string', ], 'HoursOfOperationSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'HoursOfOperationId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'HoursOfOperationName', ], ], ], 'HoursOfOperationSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'HoursOfOperationSummary', ], ], 'HoursOfOperationTimeSlice' => [ 'type' => 'structure', 'required' => [ 'Hours', 'Minutes', ], 'members' => [ 'Hours' => [ 'shape' => 'Hours24Format', 'box' => true, ], 'Minutes' => [ 'shape' => 'MinutesLimit60', 'box' => true, ], ], ], 'IdempotencyException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'InboundCallsEnabled' => [ 'type' => 'boolean', ], 'Instance' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], 'IdentityManagementType' => [ 'shape' => 'DirectoryType', ], 'InstanceAlias' => [ 'shape' => 'DirectoryAlias', ], 'CreatedTime' => [ 'shape' => 'Timestamp', ], 'ServiceRole' => [ 'shape' => 'ARN', ], 'InstanceStatus' => [ 'shape' => 'InstanceStatus', ], 'StatusReason' => [ 'shape' => 'InstanceStatusReason', ], 'InboundCallsEnabled' => [ 'shape' => 'InboundCallsEnabled', ], 'OutboundCallsEnabled' => [ 'shape' => 'OutboundCallsEnabled', ], ], ], 'InstanceArn' => [ 'type' => 'string', 'pattern' => 'arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z]+-[0-9-]{1}:[0-9]{1,20}:instance/[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}', ], 'InstanceAttributeType' => [ 'type' => 'string', 'enum' => [ 'INBOUND_CALLS', 'OUTBOUND_CALLS', 'CONTACTFLOW_LOGS', 'CONTACT_LENS', 'AUTO_RESOLVE_BEST_VOICES', 'USE_CUSTOM_TTS_VOICES', 'EARLY_MEDIA', 'MULTI_PARTY_CONFERENCE', 'HIGH_VOLUME_OUTBOUND', 'ENHANCED_CONTACT_MONITORING', ], ], 'InstanceAttributeValue' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'InstanceId' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'InstanceIdOrArn' => [ 'type' => 'string', 'max' => 250, 'min' => 1, 'pattern' => '^(arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z]+-[0-9]{1}:[0-9]{1,20}:instance/)?[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$', ], 'InstanceStatus' => [ 'type' => 'string', 'enum' => [ 'CREATION_IN_PROGRESS', 'ACTIVE', 'CREATION_FAILED', ], ], 'InstanceStatusReason' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'String', ], ], ], 'InstanceStorageConfig' => [ 'type' => 'structure', 'required' => [ 'StorageType', ], 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], 'StorageType' => [ 'shape' => 'StorageType', ], 'S3Config' => [ 'shape' => 'S3Config', ], 'KinesisVideoStreamConfig' => [ 'shape' => 'KinesisVideoStreamConfig', ], 'KinesisStreamConfig' => [ 'shape' => 'KinesisStreamConfig', ], 'KinesisFirehoseConfig' => [ 'shape' => 'KinesisFirehoseConfig', ], ], ], 'InstanceStorageConfigs' => [ 'type' => 'list', 'member' => [ 'shape' => 'InstanceStorageConfig', ], ], 'InstanceStorageResourceType' => [ 'type' => 'string', 'enum' => [ 'CHAT_TRANSCRIPTS', 'CALL_RECORDINGS', 'SCHEDULED_REPORTS', 'MEDIA_STREAMS', 'CONTACT_TRACE_RECORDS', 'AGENT_EVENTS', 'REAL_TIME_CONTACT_ANALYSIS_SEGMENTS', ], ], 'InstanceSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], 'IdentityManagementType' => [ 'shape' => 'DirectoryType', ], 'InstanceAlias' => [ 'shape' => 'DirectoryAlias', ], 'CreatedTime' => [ 'shape' => 'Timestamp', ], 'ServiceRole' => [ 'shape' => 'ARN', ], 'InstanceStatus' => [ 'shape' => 'InstanceStatus', ], 'InboundCallsEnabled' => [ 'shape' => 'InboundCallsEnabled', ], 'OutboundCallsEnabled' => [ 'shape' => 'OutboundCallsEnabled', ], ], ], 'InstanceSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'InstanceSummary', ], ], 'IntegerCount' => [ 'type' => 'integer', 'min' => 0, ], 'IntegrationAssociationId' => [ 'type' => 'string', 'max' => 200, 'min' => 1, ], 'IntegrationAssociationSummary' => [ 'type' => 'structure', 'members' => [ 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', ], 'IntegrationAssociationArn' => [ 'shape' => 'ARN', ], 'InstanceId' => [ 'shape' => 'InstanceId', ], 'IntegrationType' => [ 'shape' => 'IntegrationType', ], 'IntegrationArn' => [ 'shape' => 'ARN', ], 'SourceApplicationUrl' => [ 'shape' => 'URI', ], 'SourceApplicationName' => [ 'shape' => 'SourceApplicationName', ], 'SourceType' => [ 'shape' => 'SourceType', ], ], ], 'IntegrationAssociationSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'IntegrationAssociationSummary', ], ], 'IntegrationType' => [ 'type' => 'string', 'enum' => [ 'EVENT', 'VOICE_ID', 'PINPOINT_APP', 'WISDOM_ASSISTANT', 'WISDOM_KNOWLEDGE_BASE', 'CASES_DOMAIN', ], ], 'InternalServiceException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 500, ], 'exception' => true, ], 'InvalidContactFlowException' => [ 'type' => 'structure', 'members' => [ 'problems' => [ 'shape' => 'Problems', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvalidContactFlowModuleException' => [ 'type' => 'structure', 'members' => [ 'Problems' => [ 'shape' => 'Problems', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvalidParameterException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvalidRequestException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvisibleFieldInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateFieldIdentifier', ], ], ], 'InvisibleTaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'InvisibleFieldInfo', ], ], 'KeyId' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'KinesisFirehoseConfig' => [ 'type' => 'structure', 'required' => [ 'FirehoseArn', ], 'members' => [ 'FirehoseArn' => [ 'shape' => 'ARN', ], ], ], 'KinesisStreamConfig' => [ 'type' => 'structure', 'required' => [ 'StreamArn', ], 'members' => [ 'StreamArn' => [ 'shape' => 'ARN', ], ], ], 'KinesisVideoStreamConfig' => [ 'type' => 'structure', 'required' => [ 'Prefix', 'RetentionPeriodHours', 'EncryptionConfig', ], 'members' => [ 'Prefix' => [ 'shape' => 'Prefix', ], 'RetentionPeriodHours' => [ 'shape' => 'Hours', ], 'EncryptionConfig' => [ 'shape' => 'EncryptionConfig', ], ], ], 'LargeNextToken' => [ 'type' => 'string', 'max' => 100000, 'min' => 1, ], 'LexBot' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'BotName', ], 'LexRegion' => [ 'shape' => 'LexRegion', ], ], ], 'LexBotConfig' => [ 'type' => 'structure', 'members' => [ 'LexBot' => [ 'shape' => 'LexBot', ], 'LexV2Bot' => [ 'shape' => 'LexV2Bot', ], ], ], 'LexBotConfigList' => [ 'type' => 'list', 'member' => [ 'shape' => 'LexBotConfig', ], ], 'LexBotsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'LexBot', ], ], 'LexRegion' => [ 'type' => 'string', 'max' => 60, ], 'LexV2Bot' => [ 'type' => 'structure', 'members' => [ 'AliasArn' => [ 'shape' => 'AliasArn', ], ], ], 'LexVersion' => [ 'type' => 'string', 'enum' => [ 'V1', 'V2', ], ], 'LimitExceededException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 429, ], 'exception' => true, ], 'ListAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'AgentStatusTypes' => [ 'shape' => 'AgentStatusTypes', 'location' => 'querystring', 'locationName' => 'AgentStatusTypes', ], ], ], 'ListAgentStatusResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'AgentStatusSummaryList' => [ 'shape' => 'AgentStatusSummaryList', ], ], ], 'ListApprovedOriginsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListApprovedOriginsResponse' => [ 'type' => 'structure', 'members' => [ 'Origins' => [ 'shape' => 'OriginsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListBotsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LexVersion', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'LexVersion' => [ 'shape' => 'LexVersion', 'location' => 'querystring', 'locationName' => 'lexVersion', ], ], ], 'ListBotsResponse' => [ 'type' => 'structure', 'members' => [ 'LexBots' => [ 'shape' => 'LexBotConfigList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactFlowModulesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'ContactFlowModuleState' => [ 'shape' => 'ContactFlowModuleState', 'location' => 'querystring', 'locationName' => 'state', ], ], ], 'ListContactFlowModulesResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowModulesSummaryList' => [ 'shape' => 'ContactFlowModulesSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactFlowsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowTypes' => [ 'shape' => 'ContactFlowTypes', 'location' => 'querystring', 'locationName' => 'contactFlowTypes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListContactFlowsResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowSummaryList' => [ 'shape' => 'ContactFlowSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactReferencesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ReferenceTypes', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'ContactId', ], 'ReferenceTypes' => [ 'shape' => 'ReferenceTypes', 'location' => 'querystring', 'locationName' => 'referenceTypes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListContactReferencesResponse' => [ 'type' => 'structure', 'members' => [ 'ReferenceSummaryList' => [ 'shape' => 'ReferenceSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListDefaultVocabulariesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'MaxResults' => [ 'shape' => 'MaxResult100', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], ], ], 'ListDefaultVocabulariesResponse' => [ 'type' => 'structure', 'required' => [ 'DefaultVocabularyList', ], 'members' => [ 'DefaultVocabularyList' => [ 'shape' => 'DefaultVocabularyList', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], ], ], 'ListHoursOfOperationsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListHoursOfOperationsResponse' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperationSummaryList' => [ 'shape' => 'HoursOfOperationSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListInstanceAttributesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult7', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListInstanceAttributesResponse' => [ 'type' => 'structure', 'members' => [ 'Attributes' => [ 'shape' => 'AttributesList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListInstanceStorageConfigsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ResourceType', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', 'location' => 'querystring', 'locationName' => 'resourceType', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListInstanceStorageConfigsResponse' => [ 'type' => 'structure', 'members' => [ 'StorageConfigs' => [ 'shape' => 'InstanceStorageConfigs', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListInstancesRequest' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListInstancesResponse' => [ 'type' => 'structure', 'members' => [ 'InstanceSummaryList' => [ 'shape' => 'InstanceSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListIntegrationAssociationsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationType' => [ 'shape' => 'IntegrationType', 'location' => 'querystring', 'locationName' => 'integrationType', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListIntegrationAssociationsResponse' => [ 'type' => 'structure', 'members' => [ 'IntegrationAssociationSummaryList' => [ 'shape' => 'IntegrationAssociationSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListLambdaFunctionsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListLambdaFunctionsResponse' => [ 'type' => 'structure', 'members' => [ 'LambdaFunctions' => [ 'shape' => 'FunctionArnsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListLexBotsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListLexBotsResponse' => [ 'type' => 'structure', 'members' => [ 'LexBots' => [ 'shape' => 'LexBotsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListPhoneNumbersRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'PhoneNumberTypes' => [ 'shape' => 'PhoneNumberTypes', 'location' => 'querystring', 'locationName' => 'phoneNumberTypes', ], 'PhoneNumberCountryCodes' => [ 'shape' => 'PhoneNumberCountryCodes', 'location' => 'querystring', 'locationName' => 'phoneNumberCountryCodes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListPhoneNumbersResponse' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberSummaryList' => [ 'shape' => 'PhoneNumberSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListPhoneNumbersSummary' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'TargetArn' => [ 'shape' => 'ARN', ], ], ], 'ListPhoneNumbersSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ListPhoneNumbersSummary', ], ], 'ListPhoneNumbersV2Request' => [ 'type' => 'structure', 'members' => [ 'TargetArn' => [ 'shape' => 'ARN', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, ], 'NextToken' => [ 'shape' => 'LargeNextToken', ], 'PhoneNumberCountryCodes' => [ 'shape' => 'PhoneNumberCountryCodes', ], 'PhoneNumberTypes' => [ 'shape' => 'PhoneNumberTypes', ], 'PhoneNumberPrefix' => [ 'shape' => 'PhoneNumberPrefix', ], ], ], 'ListPhoneNumbersV2Response' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'LargeNextToken', ], 'ListPhoneNumbersSummaryList' => [ 'shape' => 'ListPhoneNumbersSummaryList', ], ], ], 'ListPromptsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListPromptsResponse' => [ 'type' => 'structure', 'members' => [ 'PromptSummaryList' => [ 'shape' => 'PromptSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListQueueQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListQueueQuickConnectsResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'QuickConnectSummaryList' => [ 'shape' => 'QuickConnectSummaryList', ], ], ], 'ListQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueTypes' => [ 'shape' => 'QueueTypes', 'location' => 'querystring', 'locationName' => 'queueTypes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListQueuesResponse' => [ 'type' => 'structure', 'members' => [ 'QueueSummaryList' => [ 'shape' => 'QueueSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'QuickConnectTypes' => [ 'shape' => 'QuickConnectTypes', 'location' => 'querystring', 'locationName' => 'QuickConnectTypes', ], ], ], 'ListQuickConnectsResponse' => [ 'type' => 'structure', 'members' => [ 'QuickConnectSummaryList' => [ 'shape' => 'QuickConnectSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListRoutingProfileQueuesResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'RoutingProfileQueueConfigSummaryList' => [ 'shape' => 'RoutingProfileQueueConfigSummaryList', ], ], ], 'ListRoutingProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListRoutingProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'RoutingProfileSummaryList' => [ 'shape' => 'RoutingProfileSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityKeysRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult2', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityKeysResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityKeys' => [ 'shape' => 'SecurityKeysList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityProfilePermissionsRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileId', 'InstanceId', ], 'members' => [ 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityProfilePermissionsResponse' => [ 'type' => 'structure', 'members' => [ 'Permissions' => [ 'shape' => 'PermissionsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityProfileSummaryList' => [ 'shape' => 'SecurityProfileSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListTagsForResourceRequest' => [ 'type' => 'structure', 'required' => [ 'resourceArn', ], 'members' => [ 'resourceArn' => [ 'shape' => 'ARN', 'location' => 'uri', 'locationName' => 'resourceArn', ], ], ], 'ListTagsForResourceResponse' => [ 'type' => 'structure', 'members' => [ 'tags' => [ 'shape' => 'TagMap', ], ], ], 'ListTaskTemplatesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', 'location' => 'querystring', 'locationName' => 'status', ], 'Name' => [ 'shape' => 'TaskTemplateName', 'location' => 'querystring', 'locationName' => 'name', ], ], ], 'ListTaskTemplatesResponse' => [ 'type' => 'structure', 'members' => [ 'TaskTemplates' => [ 'shape' => 'TaskTemplateList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListTrafficDistributionGroupsRequest' => [ 'type' => 'structure', 'members' => [ 'MaxResults' => [ 'shape' => 'MaxResult10', 'location' => 'querystring', 'locationName' => 'maxResults', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'InstanceId' => [ 'shape' => 'InstanceIdOrArn', 'location' => 'querystring', 'locationName' => 'instanceId', ], ], ], 'ListTrafficDistributionGroupsResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'TrafficDistributionGroupSummaryList' => [ 'shape' => 'TrafficDistributionGroupSummaryList', ], ], ], 'ListUseCasesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListUseCasesResponse' => [ 'type' => 'structure', 'members' => [ 'UseCaseSummaryList' => [ 'shape' => 'UseCaseSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListUserHierarchyGroupsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListUserHierarchyGroupsResponse' => [ 'type' => 'structure', 'members' => [ 'UserHierarchyGroupSummaryList' => [ 'shape' => 'HierarchyGroupSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListUsersRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListUsersResponse' => [ 'type' => 'structure', 'members' => [ 'UserSummaryList' => [ 'shape' => 'UserSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'Long' => [ 'type' => 'long', ], 'MaxResult10' => [ 'type' => 'integer', 'max' => 10, 'min' => 1, ], 'MaxResult100' => [ 'type' => 'integer', 'max' => 100, 'min' => 1, ], 'MaxResult1000' => [ 'type' => 'integer', 'max' => 1000, 'min' => 1, ], 'MaxResult2' => [ 'type' => 'integer', 'max' => 2, 'min' => 1, ], 'MaxResult25' => [ 'type' => 'integer', 'max' => 25, 'min' => 1, ], 'MaxResult7' => [ 'type' => 'integer', 'max' => 7, 'min' => 1, ], 'MediaConcurrencies' => [ 'type' => 'list', 'member' => [ 'shape' => 'MediaConcurrency', ], ], 'MediaConcurrency' => [ 'type' => 'structure', 'required' => [ 'Channel', 'Concurrency', ], 'members' => [ 'Channel' => [ 'shape' => 'Channel', ], 'Concurrency' => [ 'shape' => 'Concurrency', ], ], ], 'Message' => [ 'type' => 'string', ], 'MinutesLimit60' => [ 'type' => 'integer', 'max' => 59, 'min' => 0, ], 'MonitorCapability' => [ 'type' => 'string', 'enum' => [ 'SILENT_MONITOR', 'BARGE', ], ], 'MonitorContactRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'UserId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'UserId' => [ 'shape' => 'AgentResourceId', ], 'AllowedMonitorCapabilities' => [ 'shape' => 'AllowedMonitorCapabilities', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'MonitorContactResponse' => [ 'type' => 'structure', 'members' => [ 'ContactId' => [ 'shape' => 'ContactId', ], 'ContactArn' => [ 'shape' => 'ARN', ], ], ], 'Name' => [ 'type' => 'string', 'max' => 512, 'min' => 0, ], 'Name128' => [ 'type' => 'string', 'max' => 128, 'min' => 1, 'pattern' => '(^[\\S].*[\\S]$)|(^[\\S]$)', ], 'NextToken' => [ 'type' => 'string', ], 'NextToken2500' => [ 'type' => 'string', 'max' => 2500, 'min' => 1, ], 'NumberReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'Origin' => [ 'type' => 'string', 'max' => 267, ], 'OriginsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Origin', ], ], 'OutboundCallerConfig' => [ 'type' => 'structure', 'members' => [ 'OutboundCallerIdName' => [ 'shape' => 'OutboundCallerIdName', ], 'OutboundCallerIdNumberId' => [ 'shape' => 'PhoneNumberId', ], 'OutboundFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'OutboundCallerIdName' => [ 'type' => 'string', 'max' => 255, 'min' => 1, ], 'OutboundCallsEnabled' => [ 'type' => 'boolean', ], 'OutboundContactNotPermittedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 403, ], 'exception' => true, ], 'PEM' => [ 'type' => 'string', 'max' => 1024, 'min' => 1, ], 'ParticipantDetails' => [ 'type' => 'structure', 'required' => [ 'DisplayName', ], 'members' => [ 'DisplayName' => [ 'shape' => 'DisplayName', ], ], ], 'ParticipantId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'ParticipantToken' => [ 'type' => 'string', 'max' => 1000, 'min' => 1, ], 'Password' => [ 'type' => 'string', 'pattern' => '/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\d)[a-zA-Z\\d\\S]{8,64}$/', ], 'Percentage' => [ 'type' => 'integer', 'max' => 100, 'min' => 0, ], 'PermissionsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'SecurityProfilePermission', ], 'max' => 500, ], 'PhoneNumber' => [ 'type' => 'string', 'pattern' => '\\\\+[1-9]\\\\d{1,14}$', ], 'PhoneNumberCountryCode' => [ 'type' => 'string', 'enum' => [ 'AF', 'AL', 'DZ', 'AS', 'AD', 'AO', 'AI', 'AQ', 'AG', 'AR', 'AM', 'AW', 'AU', 'AT', 'AZ', 'BS', 'BH', 'BD', 'BB', 'BY', 'BE', 'BZ', 'BJ', 'BM', 'BT', 'BO', 'BA', 'BW', 'BR', 'IO', 'VG', 'BN', 'BG', 'BF', 'BI', 'KH', 'CM', 'CA', 'CV', 'KY', 'CF', 'TD', 'CL', 'CN', 'CX', 'CC', 'CO', 'KM', 'CK', 'CR', 'HR', 'CU', 'CW', 'CY', 'CZ', 'CD', 'DK', 'DJ', 'DM', 'DO', 'TL', 'EC', 'EG', 'SV', 'GQ', 'ER', 'EE', 'ET', 'FK', 'FO', 'FJ', 'FI', 'FR', 'PF', 'GA', 'GM', 'GE', 'DE', 'GH', 'GI', 'GR', 'GL', 'GD', 'GU', 'GT', 'GG', 'GN', 'GW', 'GY', 'HT', 'HN', 'HK', 'HU', 'IS', 'IN', 'ID', 'IR', 'IQ', 'IE', 'IM', 'IL', 'IT', 'CI', 'JM', 'JP', 'JE', 'JO', 'KZ', 'KE', 'KI', 'KW', 'KG', 'LA', 'LV', 'LB', 'LS', 'LR', 'LY', 'LI', 'LT', 'LU', 'MO', 'MK', 'MG', 'MW', 'MY', 'MV', 'ML', 'MT', 'MH', 'MR', 'MU', 'YT', 'MX', 'FM', 'MD', 'MC', 'MN', 'ME', 'MS', 'MA', 'MZ', 'MM', 'NA', 'NR', 'NP', 'NL', 'AN', 'NC', 'NZ', 'NI', 'NE', 'NG', 'NU', 'KP', 'MP', 'NO', 'OM', 'PK', 'PW', 'PA', 'PG', 'PY', 'PE', 'PH', 'PN', 'PL', 'PT', 'PR', 'QA', 'CG', 'RE', 'RO', 'RU', 'RW', 'BL', 'SH', 'KN', 'LC', 'MF', 'PM', 'VC', 'WS', 'SM', 'ST', 'SA', 'SN', 'RS', 'SC', 'SL', 'SG', 'SX', 'SK', 'SI', 'SB', 'SO', 'ZA', 'KR', 'ES', 'LK', 'SD', 'SR', 'SJ', 'SZ', 'SE', 'CH', 'SY', 'TW', 'TJ', 'TZ', 'TH', 'TG', 'TK', 'TO', 'TT', 'TN', 'TR', 'TM', 'TC', 'TV', 'VI', 'UG', 'UA', 'AE', 'GB', 'US', 'UY', 'UZ', 'VU', 'VA', 'VE', 'VN', 'WF', 'EH', 'YE', 'ZM', 'ZW', ], ], 'PhoneNumberCountryCodes' => [ 'type' => 'list', 'member' => [ 'shape' => 'PhoneNumberCountryCode', ], 'max' => 10, ], 'PhoneNumberDescription' => [ 'type' => 'string', 'max' => 500, 'min' => 0, 'pattern' => '^[\\W\\S_]*', ], 'PhoneNumberId' => [ 'type' => 'string', ], 'PhoneNumberPrefix' => [ 'type' => 'string', 'pattern' => '\\\\+?[0-9]{1,11}', ], 'PhoneNumberQuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'PhoneNumber', ], 'members' => [ 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], ], ], 'PhoneNumberStatus' => [ 'type' => 'structure', 'members' => [ 'Status' => [ 'shape' => 'PhoneNumberWorkflowStatus', ], 'Message' => [ 'shape' => 'PhoneNumberWorkflowMessage', ], ], ], 'PhoneNumberSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'PhoneNumberId', ], 'Arn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], ], ], 'PhoneNumberSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PhoneNumberSummary', ], ], 'PhoneNumberType' => [ 'type' => 'string', 'enum' => [ 'TOLL_FREE', 'DID', ], ], 'PhoneNumberTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'PhoneNumberType', ], 'max' => 2, ], 'PhoneNumberWorkflowMessage' => [ 'type' => 'string', 'max' => 255, 'min' => 0, 'pattern' => '^[\\W\\S_]*', ], 'PhoneNumberWorkflowStatus' => [ 'type' => 'string', 'enum' => [ 'CLAIMED', 'IN_PROGRESS', 'FAILED', ], ], 'PhoneType' => [ 'type' => 'string', 'enum' => [ 'SOFT_PHONE', 'DESK_PHONE', ], ], 'Prefix' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'Priority' => [ 'type' => 'integer', 'max' => 99, 'min' => 1, ], 'ProblemDetail' => [ 'type' => 'structure', 'members' => [ 'message' => [ 'shape' => 'ProblemMessageString', ], ], ], 'ProblemMessageString' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'Problems' => [ 'type' => 'list', 'member' => [ 'shape' => 'ProblemDetail', ], 'max' => 50, 'min' => 1, ], 'PromptId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'PromptName' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'PromptSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'PromptId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'PromptName', ], ], ], 'PromptSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PromptSummary', ], ], 'PropertyValidationException' => [ 'type' => 'structure', 'required' => [ 'Message', ], 'members' => [ 'Message' => [ 'shape' => 'Message', ], 'PropertyList' => [ 'shape' => 'PropertyValidationExceptionPropertyList', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'PropertyValidationExceptionProperty' => [ 'type' => 'structure', 'required' => [ 'PropertyPath', 'Reason', 'Message', ], 'members' => [ 'PropertyPath' => [ 'shape' => 'String', ], 'Reason' => [ 'shape' => 'PropertyValidationExceptionReason', ], 'Message' => [ 'shape' => 'Message', ], ], ], 'PropertyValidationExceptionPropertyList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PropertyValidationExceptionProperty', ], ], 'PropertyValidationExceptionReason' => [ 'type' => 'string', 'enum' => [ 'INVALID_FORMAT', 'UNIQUE_CONSTRAINT_VIOLATED', 'REFERENCED_RESOURCE_NOT_FOUND', 'RESOURCE_NAME_ALREADY_EXISTS', 'REQUIRED_PROPERTY_MISSING', 'NOT_SUPPORTED', ], ], 'PutUserStatusRequest' => [ 'type' => 'structure', 'required' => [ 'UserId', 'InstanceId', 'AgentStatusId', ], 'members' => [ 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', ], ], ], 'PutUserStatusResponse' => [ 'type' => 'structure', 'members' => [], ], 'Queue' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'CommonNameLength127', ], 'QueueArn' => [ 'shape' => 'ARN', ], 'QueueId' => [ 'shape' => 'QueueId', ], 'Description' => [ 'shape' => 'QueueDescription', ], 'OutboundCallerConfig' => [ 'shape' => 'OutboundCallerConfig', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], 'MaxContacts' => [ 'shape' => 'QueueMaxContacts', 'box' => true, ], 'Status' => [ 'shape' => 'QueueStatus', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'QueueDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'QueueId' => [ 'type' => 'string', ], 'QueueInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QueueId', ], 'EnqueueTimestamp' => [ 'shape' => 'timestamp', ], ], ], 'QueueMaxContacts' => [ 'type' => 'integer', 'min' => 0, ], 'QueueName' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'QueueQuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'QueueId', 'ContactFlowId', ], 'members' => [ 'QueueId' => [ 'shape' => 'QueueId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'QueueReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QueueId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'QueueSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueSearchCriteria', ], ], 'QueueSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'QueueSearchConditionList', ], 'AndConditions' => [ 'shape' => 'QueueSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], 'QueueTypeCondition' => [ 'shape' => 'SearchableQueueType', ], ], ], 'QueueSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'QueueSearchSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Queue', ], ], 'QueueStatus' => [ 'type' => 'string', 'enum' => [ 'ENABLED', 'DISABLED', ], ], 'QueueSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QueueId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'QueueName', ], 'QueueType' => [ 'shape' => 'QueueType', ], ], ], 'QueueSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueSummary', ], ], 'QueueType' => [ 'type' => 'string', 'enum' => [ 'STANDARD', 'AGENT', ], ], 'QueueTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueType', ], 'max' => 2, ], 'Queues' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueId', ], 'max' => 100, 'min' => 1, ], 'QuickConnect' => [ 'type' => 'structure', 'members' => [ 'QuickConnectARN' => [ 'shape' => 'ARN', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'Description' => [ 'shape' => 'QuickConnectDescription', ], 'QuickConnectConfig' => [ 'shape' => 'QuickConnectConfig', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'QuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'QuickConnectType', ], 'members' => [ 'QuickConnectType' => [ 'shape' => 'QuickConnectType', ], 'UserConfig' => [ 'shape' => 'UserQuickConnectConfig', ], 'QueueConfig' => [ 'shape' => 'QueueQuickConnectConfig', ], 'PhoneConfig' => [ 'shape' => 'PhoneNumberQuickConnectConfig', ], ], ], 'QuickConnectDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'QuickConnectId' => [ 'type' => 'string', ], 'QuickConnectName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'QuickConnectSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QuickConnectId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'QuickConnectType' => [ 'shape' => 'QuickConnectType', ], ], ], 'QuickConnectSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectSummary', ], ], 'QuickConnectType' => [ 'type' => 'string', 'enum' => [ 'USER', 'QUEUE', 'PHONE_NUMBER', ], ], 'QuickConnectTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectType', ], 'max' => 3, ], 'QuickConnectsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectId', ], 'max' => 50, 'min' => 1, ], 'ReadOnlyFieldInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateFieldIdentifier', ], ], ], 'ReadOnlyTaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'ReadOnlyFieldInfo', ], ], 'Reference' => [ 'type' => 'structure', 'required' => [ 'Value', 'Type', ], 'members' => [ 'Value' => [ 'shape' => 'ReferenceValue', ], 'Type' => [ 'shape' => 'ReferenceType', ], ], ], 'ReferenceKey' => [ 'type' => 'string', 'max' => 4096, 'min' => 1, ], 'ReferenceStatus' => [ 'type' => 'string', 'enum' => [ 'APPROVED', 'REJECTED', ], ], 'ReferenceSummary' => [ 'type' => 'structure', 'members' => [ 'Url' => [ 'shape' => 'UrlReference', ], 'Attachment' => [ 'shape' => 'AttachmentReference', ], 'String' => [ 'shape' => 'StringReference', ], 'Number' => [ 'shape' => 'NumberReference', ], 'Date' => [ 'shape' => 'DateReference', ], 'Email' => [ 'shape' => 'EmailReference', ], ], 'union' => true, ], 'ReferenceSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ReferenceSummary', ], ], 'ReferenceType' => [ 'type' => 'string', 'enum' => [ 'URL', 'ATTACHMENT', 'NUMBER', 'STRING', 'DATE', 'EMAIL', ], ], 'ReferenceTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'ReferenceType', ], 'max' => 6, ], 'ReferenceValue' => [ 'type' => 'string', 'max' => 4096, 'min' => 0, ], 'ReleasePhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, 'location' => 'querystring', 'locationName' => 'clientToken', ], ], ], 'ReplicateInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ReplicaRegion', 'ReplicaAlias', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceIdOrArn', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ReplicaRegion' => [ 'shape' => 'AwsRegion', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], 'ReplicaAlias' => [ 'shape' => 'DirectoryAlias', ], ], ], 'ReplicateInstanceResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'RequiredFieldInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateFieldIdentifier', ], ], ], 'RequiredTaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'RequiredFieldInfo', ], ], 'ResourceConflictException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'ResourceInUseException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], 'ResourceType' => [ 'shape' => 'ResourceType', ], 'ResourceId' => [ 'shape' => 'ARN', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'ResourceNotFoundException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 404, ], 'exception' => true, ], 'ResourceNotReadyException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'ResourceType' => [ 'type' => 'string', 'enum' => [ 'CONTACT', 'CONTACT_FLOW', 'INSTANCE', 'PARTICIPANT', 'HIERARCHY_LEVEL', 'HIERARCHY_GROUP', 'USER', ], ], 'ResumeContactRecordingRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'InitialContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'InitialContactId' => [ 'shape' => 'ContactId', ], ], ], 'ResumeContactRecordingResponse' => [ 'type' => 'structure', 'members' => [], ], 'RoutingProfile' => [ 'type' => 'structure', 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], 'RoutingProfileArn' => [ 'shape' => 'ARN', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'Description' => [ 'shape' => 'RoutingProfileDescription', ], 'MediaConcurrencies' => [ 'shape' => 'MediaConcurrencies', ], 'DefaultOutboundQueueId' => [ 'shape' => 'QueueId', ], 'Tags' => [ 'shape' => 'TagMap', ], 'NumberOfAssociatedQueues' => [ 'shape' => 'Long', ], 'NumberOfAssociatedUsers' => [ 'shape' => 'Long', ], ], ], 'RoutingProfileDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'RoutingProfileId' => [ 'type' => 'string', ], 'RoutingProfileList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfile', ], ], 'RoutingProfileName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'RoutingProfileQueueConfig' => [ 'type' => 'structure', 'required' => [ 'QueueReference', 'Priority', 'Delay', ], 'members' => [ 'QueueReference' => [ 'shape' => 'RoutingProfileQueueReference', ], 'Priority' => [ 'shape' => 'Priority', 'box' => true, ], 'Delay' => [ 'shape' => 'Delay', 'box' => true, ], ], ], 'RoutingProfileQueueConfigList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileQueueConfig', ], 'max' => 10, 'min' => 1, ], 'RoutingProfileQueueConfigSummary' => [ 'type' => 'structure', 'required' => [ 'QueueId', 'QueueArn', 'QueueName', 'Priority', 'Delay', 'Channel', ], 'members' => [ 'QueueId' => [ 'shape' => 'QueueId', ], 'QueueArn' => [ 'shape' => 'ARN', ], 'QueueName' => [ 'shape' => 'QueueName', ], 'Priority' => [ 'shape' => 'Priority', ], 'Delay' => [ 'shape' => 'Delay', ], 'Channel' => [ 'shape' => 'Channel', ], ], ], 'RoutingProfileQueueConfigSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileQueueConfigSummary', ], ], 'RoutingProfileQueueReference' => [ 'type' => 'structure', 'required' => [ 'QueueId', 'Channel', ], 'members' => [ 'QueueId' => [ 'shape' => 'QueueId', ], 'Channel' => [ 'shape' => 'Channel', ], ], ], 'RoutingProfileQueueReferenceList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileQueueReference', ], ], 'RoutingProfileReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'RoutingProfileId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'RoutingProfileSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileSearchCriteria', ], ], 'RoutingProfileSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'RoutingProfileSearchConditionList', ], 'AndConditions' => [ 'shape' => 'RoutingProfileSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], ], ], 'RoutingProfileSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'RoutingProfileSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'RoutingProfileId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], ], ], 'RoutingProfileSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileSummary', ], ], 'S3Config' => [ 'type' => 'structure', 'required' => [ 'BucketName', 'BucketPrefix', ], 'members' => [ 'BucketName' => [ 'shape' => 'BucketName', ], 'BucketPrefix' => [ 'shape' => 'Prefix', ], 'EncryptionConfig' => [ 'shape' => 'EncryptionConfig', ], ], ], 'SearchAvailablePhoneNumbersRequest' => [ 'type' => 'structure', 'required' => [ 'TargetArn', 'PhoneNumberCountryCode', 'PhoneNumberType', ], 'members' => [ 'TargetArn' => [ 'shape' => 'ARN', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'PhoneNumberPrefix' => [ 'shape' => 'PhoneNumberPrefix', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, ], 'NextToken' => [ 'shape' => 'LargeNextToken', ], ], ], 'SearchAvailablePhoneNumbersResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'LargeNextToken', ], 'AvailableNumbersList' => [ 'shape' => 'AvailableNumbersList', ], ], ], 'SearchQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'QueueSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'QueueSearchCriteria', ], ], ], 'SearchQueuesResponse' => [ 'type' => 'structure', 'members' => [ 'Queues' => [ 'shape' => 'QueueSearchSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchRoutingProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'RoutingProfileSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'RoutingProfileSearchCriteria', ], ], ], 'SearchRoutingProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'RoutingProfiles' => [ 'shape' => 'RoutingProfileList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchSecurityProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchCriteria' => [ 'shape' => 'SecurityProfileSearchCriteria', ], 'SearchFilter' => [ 'shape' => 'SecurityProfilesSearchFilter', ], ], ], 'SearchSecurityProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityProfiles' => [ 'shape' => 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'NextToken' => [ 'shape' => 'VocabularyNextToken', ], 'State' => [ 'shape' => 'VocabularyState', ], 'NameStartsWith' => [ 'shape' => 'VocabularyName', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], ], ], 'SearchVocabulariesResponse' => [ 'type' => 'structure', 'members' => [ 'VocabularySummaryList' => [ 'shape' => 'VocabularySummaryList', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], ], ], 'SearchableQueueType' => [ 'type' => 'string', 'enum' => [ 'STANDARD', ], ], 'SecurityKey' => [ 'type' => 'structure', 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], 'Key' => [ 'shape' => 'PEM', ], 'CreationTime' => [ 'shape' => 'timestamp', ], ], ], 'SecurityKeysList' => [ 'type' => 'list', 'member' => [ 'shape' => 'SecurityKey', ], ], 'SecurityProfile' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'SecurityProfileId', ], 'OrganizationResourceId' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], 'SecurityProfileName' => [ 'shape' => 'SecurityProfileName', ], 'Description' => [ 'shape' => 'SecurityProfileDescription', ], 'Tags' => [ 'shape' => 'TagMap', ], 'AllowedAccessControlTags' => [ 'shape' => 'AllowedAccessControlTags', ], 'TagRestrictedResources' => [ 'shape' => 'TagRestrictedResourceList', ], ], ], 'SecurityProfileDescription' => [ 'type' => 'string', 'max' => 250, ], 'SecurityProfileId' => [ 'type' => 'string', ], 'SecurityProfileIds' => [ 'type' => 'list', 'member' => [ 'shape' => 'SecurityProfileId', ], 'max' => 10, 'min' => 1, ], 'SecurityProfileName' => [ 'type' => 'string', ], 'SecurityProfilePermission' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'SecurityProfilePolicyKey' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'SecurityProfilePolicyValue' => [ 'type' => 'string', 'max' => 256, ], 'SecurityProfileSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'SecurityProfileSearchCriteria', ], ], 'SecurityProfileSearchCriteria' => [ 'type' => 'structure', 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'pattern' => '^(?!aws:)[a-zA-Z+-=._:/]+$', ], 'TagKeyList' => [ 'type' => 'list', 'member' => [ 'shape' => 'TagKey', ], 'max' => 50, 'min' => 1, ], 'TagMap' => [ 'type' => 'map', 'key' => [ 'shape' => 'TagKey', ], 'value' => [ 'shape' => 'TagValue', ], 'max' => 50, 'min' => 1, ], 'TagOrConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'TagAndConditionList', ], ], 'TagResourceRequest' => [ 'type' => 'structure', 'required' => [ 'resourceArn', 'tags', ], 'members' => [ 'resourceArn' => [ 'shape' => 'ARN', 'location' => 'uri', 'locationName' => 'resourceArn', ], 'tags' => [ 'shape' => 'TagMap', ], ], ], 'TagRestrictedResourceList' => [ 'type' => 'list', 'member' => [ 'shape' => 'TagRestrictedResourceName', ], 'max' => 10, ], 'TagRestrictedResourceName' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'TagValue' => [ 'type' => 'string', 'max' => 256, ], 'TaskTemplateArn' => [ 'type' => 'string', 'max' => 500, 'min' => 1, ], 'TaskTemplateConstraints' => [ 'type' => 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[ 'shape' => 'TaskTemplateFieldType', ], 'SingleSelectOptions' => [ 'shape' => 'SingleSelectOptions', ], ], ], 'TaskTemplateFieldDescription' => [ 'type' => 'string', 'max' => 255, 'min' => 1, ], 'TaskTemplateFieldIdentifier' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'TaskTemplateFieldName', ], ], ], 'TaskTemplateFieldName' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'TaskTemplateFieldType' => [ 'type' => 'string', 'enum' => [ 'NAME', 'DESCRIPTION', 'SCHEDULED_TIME', 'QUICK_CONNECT', 'URL', 'NUMBER', 'TEXT', 'TEXT_AREA', 'DATE_TIME', 'BOOLEAN', 'SINGLE_SELECT', 'EMAIL', ], ], 'TaskTemplateFieldValue' => [ 'type' => 'string', 'max' => 4096, 'min' => 0, ], 'TaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'TaskTemplateField', ], ], 'TaskTemplateId' => [ 'type' => 'string', 'max' => 500, 'min' => 1, ], 'TaskTemplateList' => [ 'type' => 'list', 'member' => [ 'shape' => 'TaskTemplateMetadata', ], ], 'TaskTemplateMetadata' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateId', ], 'Arn' => [ 'shape' => 'TaskTemplateArn', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'LastModifiedTime' => [ 'shape' => 'timestamp', ], 'CreatedTime' => [ 'shape' => 'timestamp', ], ], ], 'TaskTemplateName' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'TaskTemplateSingleSelectOption' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'TaskTemplateStatus' => [ 'type' => 'string', 'enum' => [ 'ACTIVE', 'INACTIVE', ], ], 'TelephonyConfig' => [ 'type' => 'structure', 'required' => [ 'Distributions', ], 'members' => [ 'Distributions' => [ 'shape' => 'DistributionList', ], ], ], 'Threshold' => [ 'type' => 'structure', 'members' => [ 'Comparison' => [ 'shape' => 'Comparison', ], 'ThresholdValue' => [ 'shape' => 'ThresholdValue', 'box' => true, ], ], ], 'ThresholdValue' => [ 'type' => 'double', ], 'ThrottlingException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 429, ], 'exception' => true, ], 'TimeZone' => [ 'type' => 'string', ], 'Timestamp' => [ 'type' => 'timestamp', ], 'TrafficDistributionGroup' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TrafficDistributionGroupId', ], 'Arn' => [ 'shape' => 'TrafficDistributionGroupArn', ], 'Name' => [ 'shape' => 'Name128', ], 'Description' => [ 'shape' => 'Description250', ], 'InstanceArn' => [ 'shape' => 'InstanceArn', ], 'Status' => [ 'shape' => 'TrafficDistributionGroupStatus', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'TrafficDistributionGroupArn' => [ 'type' => 'string', 'pattern' => '^arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z]+-[0-9]{1}:[0-9]{1,20}:traffic-distribution-group/[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$', ], 'TrafficDistributionGroupId' => [ 'type' => 'string', 'pattern' => '^[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$', ], 'TrafficDistributionGroupIdOrArn' => [ 'type' => 'string', 'pattern' => '^(arn:(aws|aws-us-gov):connect:[a-z]{2}-[a-z-]+-[0-9]{1}:[0-9]{1,20}:traffic-distribution-group/)?[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$', ], 'TrafficDistributionGroupStatus' => [ 'type' => 'string', 'enum' => [ 'CREATION_IN_PROGRESS', 'ACTIVE', 'CREATION_FAILED', 'PENDING_DELETION', 'DELETION_FAILED', 'UPDATE_IN_PROGRESS', ], ], 'TrafficDistributionGroupSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TrafficDistributionGroupId', ], 'Arn' => [ 'shape' => 'TrafficDistributionGroupArn', ], 'Name' => [ 'shape' => 'Name128', ], 'InstanceArn' => [ 'shape' => 'InstanceArn', ], 'Status' => [ 'shape' => 'TrafficDistributionGroupStatus', ], ], ], 'TrafficDistributionGroupSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'TrafficDistributionGroupSummary', ], 'max' => 10, 'min' => 0, ], 'TrafficType' => [ 'type' => 'string', 'enum' => [ 'GENERAL', 'CAMPAIGN', ], ], 'TransferContactRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'QueueId' => [ 'shape' => 'QueueId', ], 'UserId' => [ 'shape' => 'AgentResourceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'TransferContactResponse' => [ 'type' => 'structure', 'members' => [ 'ContactId' => [ 'shape' => 'ContactId', ], 'ContactArn' => [ 'shape' => 'ARN', ], ], ], 'URI' => [ 'type' => 'string', 'max' => 2000, 'min' => 1, ], 'Unit' => [ 'type' => 'string', 'enum' => [ 'SECONDS', 'COUNT', 'PERCENT', ], ], 'UntagResourceRequest' => [ 'type' => 'structure', 'required' => [ 'resourceArn', 'tagKeys', ], 'members' => [ 'resourceArn' => [ 'shape' => 'ARN', 'location' => 'uri', 'locationName' => 'resourceArn', ], 'tagKeys' => [ 'shape' => 'TagKeyList', 'location' => 'querystring', 'locationName' => 'tagKeys', ], ], ], 'UpdateAgentStatusDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 0, ], 'UpdateAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AgentStatusId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', 'location' => 'uri', 'locationName' => 'AgentStatusId', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Description' => [ 'shape' => 'UpdateAgentStatusDescription', ], 'State' => [ 'shape' => 'AgentStatusState', ], 'DisplayOrder' => [ 'shape' => 'AgentStatusOrderNumber', 'box' => true, ], 'ResetOrderNumber' => [ 'shape' => 'Boolean', ], ], ], 'UpdateContactAttributesRequest' => [ 'type' => 'structure', 'required' => [ 'InitialContactId', 'InstanceId', 'Attributes', ], 'members' => [ 'InitialContactId' => [ 'shape' => 'ContactId', ], 'InstanceId' => [ 'shape' => 'InstanceId', ], 'Attributes' => [ 'shape' => 'Attributes', ], ], ], 'UpdateContactAttributesResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowContentRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], 'Content' => [ 'shape' => 'ContactFlowContent', ], ], ], 'UpdateContactFlowMetadataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], 'ContactFlowState' => [ 'shape' => 'ContactFlowState', ], ], ], 'UpdateContactFlowModuleContentRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], 'Content' => [ 'shape' => 'ContactFlowModuleContent', ], ], ], 'UpdateContactFlowModuleContentResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowModuleMetadataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'Description' => [ 'shape' => 'ContactFlowModuleDescription', ], 'State' => [ 'shape' => 'ContactFlowModuleState', ], ], ], 'UpdateContactFlowModuleMetadataResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], ], ], 'UpdateContactRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'ContactId', ], 'Name' => [ 'shape' => 'Name', ], 'Description' => [ 'shape' => 'Description', ], 'References' => [ 'shape' => 'ContactReferences', ], ], ], 'UpdateContactResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactScheduleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ScheduledTime', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'ScheduledTime' => [ 'shape' => 'Timestamp', ], ], ], 'UpdateContactScheduleResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateHoursOfOperationDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 0, ], 'UpdateHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', 'location' => 'uri', 'locationName' => 'HoursOfOperationId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'UpdateHoursOfOperationDescription', ], 'TimeZone' => [ 'shape' => 'TimeZone', ], 'Config' => [ 'shape' => 'HoursOfOperationConfigList', ], ], ], 'UpdateInstanceAttributeRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AttributeType', 'Value', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AttributeType' => [ 'shape' => 'InstanceAttributeType', 'location' => 'uri', 'locationName' => 'AttributeType', ], 'Value' => [ 'shape' => 'InstanceAttributeValue', ], ], ], 'UpdateInstanceStorageConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AssociationId', 'ResourceType', 'StorageConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AssociationId' => [ 'shape' => 'AssociationId', 'location' => 'uri', 'locationName' => 'AssociationId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', 'location' => 'querystring', 'locationName' => 'resourceType', ], 'StorageConfig' => [ 'shape' => 'InstanceStorageConfig', ], ], ], 'UpdatePhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', 'TargetArn', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'TargetArn' => [ 'shape' => 'ARN', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'UpdatePhoneNumberResponse' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], ], ], 'UpdateQueueHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], ], ], 'UpdateQueueMaxContactsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'MaxContacts' => [ 'shape' => 'QueueMaxContacts', 'box' => true, ], ], ], 'UpdateQueueNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'QueueDescription', ], ], ], 'UpdateQueueOutboundCallerConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'OutboundCallerConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'OutboundCallerConfig' => [ 'shape' => 'OutboundCallerConfig', ], ], ], 'UpdateQueueStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'Status', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'Status' => [ 'shape' => 'QueueStatus', ], ], ], 'UpdateQuickConnectConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', 'QuickConnectConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], 'QuickConnectConfig' => [ 'shape' => 'QuickConnectConfig', ], ], ], 'UpdateQuickConnectDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 0, ], 'UpdateQuickConnectNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'Description' => [ 'shape' => 'UpdateQuickConnectDescription', ], ], ], 'UpdateRoutingProfileConcurrencyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'MediaConcurrencies', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'MediaConcurrencies' => [ 'shape' => 'MediaConcurrencies', ], ], ], 'UpdateRoutingProfileDefaultOutboundQueueRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'DefaultOutboundQueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'DefaultOutboundQueueId' => [ 'shape' => 'QueueId', ], ], ], 'UpdateRoutingProfileNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], 'Description' => [ 'shape' => 'RoutingProfileDescription', ], ], ], 'UpdateRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'QueueConfigs', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'QueueConfigs' => [ 'shape' => 'RoutingProfileQueueConfigList', ], ], ], 'UpdateSecurityProfileRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileId', 'InstanceId', ], 'members' => [ 'Description' => [ 'shape' => 'SecurityProfileDescription', ], 'Permissions' => [ 'shape' => 'PermissionsList', ], 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AllowedAccessControlTags' => [ 'shape' => 'AllowedAccessControlTags', ], 'TagRestrictedResources' => [ 'shape' => 'TagRestrictedResourceList', ], ], ], 'UpdateTaskTemplateRequest' => [ 'type' => 'structure', 'required' => [ 'TaskTemplateId', 'InstanceId', ], 'members' => [ 'TaskTemplateId' => [ 'shape' => 'TaskTemplateId', 'location' => 'uri', 'locationName' => 'TaskTemplateId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'Constraints' => [ 'shape' => 'TaskTemplateConstraints', ], 'Defaults' => [ 'shape' => 'TaskTemplateDefaults', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'Fields' => [ 'shape' => 'TaskTemplateFields', ], ], ], 'UpdateTaskTemplateResponse' => [ 'type' => 'structure', 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'Id' => [ 'shape' => 'TaskTemplateId', ], 'Arn' => [ 'shape' => 'TaskTemplateArn', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'Constraints' => [ 'shape' => 'TaskTemplateConstraints', ], 'Defaults' => [ 'shape' => 'TaskTemplateDefaults', ], 'Fields' => [ 'shape' => 'TaskTemplateFields', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'LastModifiedTime' => [ 'shape' => 'timestamp', ], 'CreatedTime' => [ 'shape' => 'timestamp', ], ], ], 'UpdateTrafficDistributionRequest' => [ 'type' => 'structure', 'required' => [ 'Id', ], 'members' => [ 'Id' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'Id', ], 'TelephonyConfig' => [ 'shape' => 'TelephonyConfig', ], ], ], 'UpdateTrafficDistributionResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateUserHierarchyGroupNameRequest' => [ 'type' => 'structure', 'required' => [ 'Name', 'HierarchyGroupId', 'InstanceId', ], 'members' => [ 'Name' => [ 'shape' => 'HierarchyGroupName', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', 'location' => 'uri', 'locationName' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserHierarchyRequest' => [ 'type' => 'structure', 'required' => [ 'UserId', 'InstanceId', ], 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserHierarchyStructureRequest' => [ 'type' => 'structure', 'required' => [ 'HierarchyStructure', 'InstanceId', ], 'members' => [ 'HierarchyStructure' => [ 'shape' => 'HierarchyStructureUpdate', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserIdentityInfoRequest' => [ 'type' => 'structure', 'required' => [ 'IdentityInfo', 'UserId', 'InstanceId', ], 'members' => [ 'IdentityInfo' => [ 'shape' => 'UserIdentityInfo', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserPhoneConfigRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneConfig', 'UserId', 'InstanceId', ], 'members' => [ 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserRoutingProfileRequest' => [ 'type' => 'structure', 'required' => [ 'RoutingProfileId', 'UserId', 'InstanceId', ], 'members' => [ 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserSecurityProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileIds', 'UserId', 'InstanceId', ], 'members' => [ 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'Url' => [ 'type' => 'string', ], 'UrlReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'UseCase' => [ 'type' => 'structure', 'members' => [ 'UseCaseId' => [ 'shape' => 'UseCaseId', ], 'UseCaseArn' => [ 'shape' => 'ARN', ], 'UseCaseType' => [ 'shape' => 'UseCaseType', ], ], ], 'UseCaseId' => [ 'type' => 'string', 'max' => 200, 'min' => 1, ], 'UseCaseSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UseCase', ], ], 'UseCaseType' => [ 'type' => 'string', 'enum' => [ 'RULES_EVALUATION', 'CONNECT_CAMPAIGNS', ], ], 'User' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'UserId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Username' => [ 'shape' => 'AgentUsername', ], 'IdentityInfo' => [ 'shape' => 'UserIdentityInfo', ], 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'DirectoryUserId' => [ 'shape' => 'DirectoryUserId', ], 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'UserData' => [ 'type' => 'structure', 'members' => [ 'User' => [ 'shape' => 'UserReference', ], 'RoutingProfile' => [ 'shape' => 'RoutingProfileReference', ], 'HierarchyPath' => [ 'shape' => 'HierarchyPathReference', ], 'Status' => [ 'shape' => 'AgentStatusReference', ], 'AvailableSlotsByChannel' => [ 'shape' => 'ChannelToCountMap', ], 'MaxSlotsByChannel' => [ 'shape' => 'ChannelToCountMap', ], 'ActiveSlotsByChannel' => [ 'shape' => 'ChannelToCountMap', ], 'Contacts' => [ 'shape' => 'AgentContactReferenceList', ], ], ], 'UserDataFilters' => [ 'type' => 'structure', 'members' => [ 'Queues' => [ 'shape' => 'Queues', ], 'ContactFilter' => [ 'shape' => 'ContactFilter', ], ], ], 'UserDataList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserData', ], ], 'UserId' => [ 'type' => 'string', ], 'UserIdentityInfo' => [ 'type' => 'structure', 'members' => [ 'FirstName' => [ 'shape' => 'AgentFirstName', ], 'LastName' => [ 'shape' => 'AgentLastName', ], 'Email' => [ 'shape' => 'Email', ], 'SecondaryEmail' => [ 'shape' => 'Email', ], 'Mobile' => [ 'shape' => 'PhoneNumber', ], ], ], 'UserIdentityInfoLite' => [ 'type' => 'structure', 'members' => [ 'FirstName' => [ 'shape' => 'AgentFirstName', ], 'LastName' => [ 'shape' => 'AgentLastName', ], ], ], 'UserNotFoundException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 404, ], 'exception' => true, ], 'UserPhoneConfig' => [ 'type' => 'structure', 'required' => [ 'PhoneType', ], 'members' => [ 'PhoneType' => [ 'shape' => 'PhoneType', ], 'AutoAccept' => [ 'shape' => 'AutoAccept', ], 'AfterContactWorkTimeLimit' => [ 'shape' => 'AfterContactWorkTimeLimit', ], 'DeskPhoneNumber' => [ 'shape' => 'PhoneNumber', ], ], ], 'UserQuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'UserId', 'ContactFlowId', ], 'members' => [ 'UserId' => [ 'shape' => 'UserId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'UserReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'UserId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'UserSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserSearchCriteria', ], ], 'UserSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'UserSearchConditionList', ], 'AndConditions' => [ 'shape' => 'UserSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], 'HierarchyGroupCondition' => [ 'shape' => 'HierarchyGroupCondition', ], ], ], 'UserSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'UserSearchSummary' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'DirectoryUserId' => [ 'shape' => 'DirectoryUserId', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'Id' => [ 'shape' => 'UserId', ], 'IdentityInfo' => [ 'shape' => 'UserIdentityInfoLite', ], 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'Tags' => [ 'shape' => 'TagMap', ], 'Username' => [ 'shape' => 'AgentUsername', ], ], ], 'UserSearchSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserSearchSummary', ], ], 'UserSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'UserId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Username' => [ 'shape' => 'AgentUsername', ], ], ], 'UserSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserSummary', ], ], 'Value' => [ 'type' => 'double', ], 'Vocabulary' => [ 'type' => 'structure', 'required' => [ 'Name', 'Id', 'Arn', 'LanguageCode', 'State', 'LastModifiedTime', ], 'members' => [ 'Name' => [ 'shape' => 'VocabularyName', ], 'Id' => [ 'shape' => 'VocabularyId', ], 'Arn' => [ 'shape' => 'ARN', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'State' => [ 'shape' => 'VocabularyState', ], 'LastModifiedTime' => [ 'shape' => 'VocabularyLastModifiedTime', ], 'FailureReason' => [ 'shape' => 'VocabularyFailureReason', ], 'Content' => [ 'shape' => 'VocabularyContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'VocabularyContent' => [ 'type' => 'string', 'max' => 60000, 'min' => 1, ], 'VocabularyFailureReason' => [ 'type' => 'string', ], 'VocabularyId' => [ 'type' => 'string', 'max' => 500, 'min' => 1, ], 'VocabularyLanguageCode' => [ 'type' => 'string', 'enum' => [ 'ar-AE', 'de-CH', 'de-DE', 'en-AB', 'en-AU', 'en-GB', 'en-IE', 'en-IN', 'en-US', 'en-WL', 'es-ES', 'es-US', 'fr-CA', 'fr-FR', 'hi-IN', 'it-IT', 'ja-JP', 'ko-KR', 'pt-BR', 'pt-PT', 'zh-CN', ], ], 'VocabularyLastModifiedTime' => [ 'type' => 'timestamp', ], 'VocabularyName' => [ 'type' => 'string', 'max' => 140, 'min' => 1, 'pattern' => '^[0-9a-zA-Z._-]+', ], 'VocabularyNextToken' => [ 'type' => 'string', 'max' => 131070, 'min' => 1, 'pattern' => '.*\\S.*', ], 'VocabularyState' => [ 'type' => 'string', 'enum' => [ 'CREATION_IN_PROGRESS', 'ACTIVE', 'CREATION_FAILED', 'DELETE_IN_PROGRESS', ], ], 'VocabularySummary' => [ 'type' => 'structure', 'required' => [ 'Name', 'Id', 'Arn', 'LanguageCode', 'State', 'LastModifiedTime', ], 'members' => [ 'Name' => [ 'shape' => 'VocabularyName', ], 'Id' => [ 'shape' => 'VocabularyId', ], 'Arn' => [ 'shape' => 'ARN', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'State' => [ 'shape' => 'VocabularyState', ], 'LastModifiedTime' => [ 'shape' => 'VocabularyLastModifiedTime', ], 'FailureReason' => [ 'shape' => 'VocabularyFailureReason', ], ], ], 'VocabularySummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'VocabularySummary', ], ], 'VoiceRecordingConfiguration' => [ 'type' => 'structure', 'members' => [ 'VoiceRecordingTrack' => [ 'shape' => 'VoiceRecordingTrack', ], ], ], 'VoiceRecordingTrack' => [ 'type' => 'string', 'enum' => [ 'FROM_AGENT', 'TO_AGENT', 'ALL', ], ], 'timestamp' => [ 'type' => 'timestamp', ], ],]; +return [ 'version' => '2.0', 'metadata' => [ 'apiVersion' => '2017-08-08', 'endpointPrefix' => 'connect', 'jsonVersion' => '1.1', 'protocol' => 'rest-json', 'serviceAbbreviation' => 'Amazon Connect', 'serviceFullName' => 'Amazon Connect Service', 'serviceId' => 'Connect', 'signatureVersion' => 'v4', 'signingName' => 'connect', 'uid' => 'connect-2017-08-08', ], 'operations' => [ 'ActivateEvaluationForm' => [ 'name' => 'ActivateEvaluationForm', 'http' => [ 'method' => 'POST', 'requestUri' => '/evaluation-forms/{InstanceId}/{EvaluationFormId}/activate', ], 'input' => [ 'shape' => 'ActivateEvaluationFormRequest', ], 'output' => [ 'shape' => 'ActivateEvaluationFormResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], ], ], 'AssociateApprovedOrigin' => [ 'name' => 'AssociateApprovedOrigin', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/approved-origin', ], 'input' => [ 'shape' => 'AssociateApprovedOriginRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateBot' => [ 'name' => 'AssociateBot', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/bot', ], 'input' => [ 'shape' => 'AssociateBotRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateDefaultVocabulary' => [ 'name' => 'AssociateDefaultVocabulary', 'http' => [ 'method' => 'PUT', 'requestUri' => '/default-vocabulary/{InstanceId}/{LanguageCode}', ], 'input' => [ 'shape' => 'AssociateDefaultVocabularyRequest', ], 'output' => [ 'shape' => 'AssociateDefaultVocabularyResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'AssociateInstanceStorageConfig' => [ 'name' => 'AssociateInstanceStorageConfig', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/storage-config', ], 'input' => [ 'shape' => 'AssociateInstanceStorageConfigRequest', ], 'output' => [ 'shape' => 'AssociateInstanceStorageConfigResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateLambdaFunction' => [ 'name' => 'AssociateLambdaFunction', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/lambda-function', ], 'input' => [ 'shape' => 'AssociateLambdaFunctionRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateLexBot' => [ 'name' => 'AssociateLexBot', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/lex-bot', ], 'input' => [ 'shape' => 'AssociateLexBotRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociatePhoneNumberContactFlow' => [ 'name' => 'AssociatePhoneNumberContactFlow', 'http' => [ 'method' => 'PUT', 'requestUri' => '/phone-number/{PhoneNumberId}/contact-flow', ], 'input' => [ 'shape' => 'AssociatePhoneNumberContactFlowRequest', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'AssociateQueueQuickConnects' => [ 'name' => 'AssociateQueueQuickConnects', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/associate-quick-connects', ], 'input' => [ 'shape' => 'AssociateQueueQuickConnectsRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'AssociateRoutingProfileQueues' => [ 'name' => 'AssociateRoutingProfileQueues', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/associate-queues', ], 'input' => [ 'shape' => 'AssociateRoutingProfileQueuesRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'AssociateSecurityKey' => [ 'name' => 'AssociateSecurityKey', 'http' => [ 'method' => 'PUT', 'requestUri' => '/instance/{InstanceId}/security-key', ], 'input' => [ 'shape' => 'AssociateSecurityKeyRequest', ], 'output' => [ 'shape' => 'AssociateSecurityKeyResponse', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'AssociateTrafficDistributionGroupUser' => [ 'name' => 'AssociateTrafficDistributionGroupUser', 'http' => [ 'method' => 'PUT', 'requestUri' => '/traffic-distribution-group/{TrafficDistributionGroupId}/user', ], 'input' => [ 'shape' => 'AssociateTrafficDistributionGroupUserRequest', ], 'output' => [ 'shape' => 'AssociateTrafficDistributionGroupUserResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'InternalServiceException', ], ], 'idempotent' => true, ], 'ClaimPhoneNumber' => [ 'name' => 'ClaimPhoneNumber', 'http' => [ 'method' => 'POST', 'requestUri' => '/phone-number/claim', ], 'input' => [ 'shape' => 'ClaimPhoneNumberRequest', ], 'output' => [ 'shape' => 'ClaimPhoneNumberResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'CreateAgentStatus' => [ 'name' => 'CreateAgentStatus', 'http' => [ 'method' => 'PUT', 'requestUri' => '/agent-status/{InstanceId}', ], 'input' => [ 'shape' => 'CreateAgentStatusRequest', ], 'output' => [ 'shape' => 'CreateAgentStatusResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateContactFlow' => [ 'name' => 'CreateContactFlow', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact-flows/{InstanceId}', ], 'input' => [ 'shape' => 'CreateContactFlowRequest', ], 'output' => [ 'shape' => 'CreateContactFlowResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidContactFlowException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateContactFlowModule' => [ 'name' => 'CreateContactFlowModule', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact-flow-modules/{InstanceId}', ], 'input' => [ 'shape' => 'CreateContactFlowModuleRequest', ], 'output' => [ 'shape' => 'CreateContactFlowModuleResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidContactFlowModuleException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 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'output' => [ 'shape' => 'CreateIntegrationAssociationResponse', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'CreateParticipant' => [ 'name' => 'CreateParticipant', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/create-participant', ], 'input' => [ 'shape' => 'CreateParticipantRequest', ], 'output' => [ 'shape' => 'CreateParticipantResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'CreatePrompt' => [ 'name' => 'CreatePrompt', 'http' => [ 'method' => 'PUT', 'requestUri' => '/prompts/{InstanceId}', ], 'input' => [ 'shape' => 'CreatePromptRequest', ], 'output' => [ 'shape' => 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'method' => 'PUT', 'requestUri' => '/users/{InstanceId}', ], 'input' => [ 'shape' => 'CreateUserRequest', ], 'output' => [ 'shape' => 'CreateUserResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateUserHierarchyGroup' => [ 'name' => 'CreateUserHierarchyGroup', 'http' => [ 'method' => 'PUT', 'requestUri' => '/user-hierarchy-groups/{InstanceId}', ], 'input' => [ 'shape' => 'CreateUserHierarchyGroupRequest', ], 'output' => [ 'shape' => 'CreateUserHierarchyGroupResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'CreateView' => [ 'name' => 'CreateView', 'http' => [ 'method' => 'PUT', 'requestUri' => '/views/{InstanceId}', ], 'input' => [ 'shape' => 'CreateViewRequest', ], 'output' => [ 'shape' => 'CreateViewResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'TooManyRequestsException', ], [ 'shape' => 'ResourceInUseException', ], ], 'idempotent' => true, ], 'CreateViewVersion' => [ 'name' => 'CreateViewVersion', 'http' => [ 'method' => 'PUT', 'requestUri' => '/views/{InstanceId}/{ViewId}/versions', ], 'input' => [ 'shape' => 'CreateViewVersionRequest', ], 'output' => [ 'shape' => 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'DeactivateEvaluationForm' => [ 'name' => 'DeactivateEvaluationForm', 'http' => [ 'method' => 'POST', 'requestUri' => '/evaluation-forms/{InstanceId}/{EvaluationFormId}/deactivate', ], 'input' => [ 'shape' => 'DeactivateEvaluationFormRequest', ], 'output' => [ 'shape' => 'DeactivateEvaluationFormResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], ], ], 'DeleteContactEvaluation' => [ 'name' => 'DeleteContactEvaluation', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/contact-evaluations/{InstanceId}/{EvaluationId}', ], 'input' => [ 'shape' => 'DeleteContactEvaluationRequest', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], ], 'idempotent' => true, ], 'DeleteContactFlow' => [ 'name' => 'DeleteContactFlow', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/contact-flows/{InstanceId}/{ContactFlowId}', ], 'input' => [ 'shape' => 'DeleteContactFlowRequest', ], 'output' => [ 'shape' => 'DeleteContactFlowResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DeleteContactFlowModule' => [ 'name' => 'DeleteContactFlowModule', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}', ], 'input' => [ 'shape' => 'DeleteContactFlowModuleRequest', ], 'output' => [ 'shape' => 'DeleteContactFlowModuleResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteEvaluationForm' => [ 'name' => 'DeleteEvaluationForm', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/evaluation-forms/{InstanceId}/{EvaluationFormId}', ], 'input' => [ 'shape' => 'DeleteEvaluationFormRequest', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], ], 'idempotent' => true, ], 'DeleteHoursOfOperation' => [ 'name' => 'DeleteHoursOfOperation', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/hours-of-operations/{InstanceId}/{HoursOfOperationId}', ], 'input' => [ 'shape' => 'DeleteHoursOfOperationRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteInstance' => [ 'name' => 'DeleteInstance', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}', ], 'input' => [ 'shape' => 'DeleteInstanceRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], ], ], 'DeleteIntegrationAssociation' => [ 'name' => 'DeleteIntegrationAssociation', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}', ], 'input' => [ 'shape' => 'DeleteIntegrationAssociationRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DeletePrompt' => [ 'name' => 'DeletePrompt', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/prompts/{InstanceId}/{PromptId}', ], 'input' => [ 'shape' => 'DeletePromptRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteQueue' => [ 'name' => 'DeleteQueue', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/queues/{InstanceId}/{QueueId}', ], 'input' => [ 'shape' => 'DeleteQueueRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteQuickConnect' => [ 'name' => 'DeleteQuickConnect', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}', ], 'input' => [ 'shape' => 'DeleteQuickConnectRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteRoutingProfile' => [ 'name' => 'DeleteRoutingProfile', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}', ], 'input' => [ 'shape' => 'DeleteRoutingProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteRule' => [ 'name' => 'DeleteRule', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/rules/{InstanceId}/{RuleId}', ], 'input' => [ 'shape' => 'DeleteRuleRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'DeleteSecurityProfile' => [ 'name' => 'DeleteSecurityProfile', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/security-profiles/{InstanceId}/{SecurityProfileId}', ], 'input' => [ 'shape' => 'DeleteSecurityProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceInUseException', ], ], ], 'DeleteTaskTemplate' => [ 'name' => 'DeleteTaskTemplate', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}/task/template/{TaskTemplateId}', ], 'input' => [ 'shape' => 'DeleteTaskTemplateRequest', ], 'output' => [ 'shape' => 'DeleteTaskTemplateResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteTrafficDistributionGroup' => [ 'name' => 'DeleteTrafficDistributionGroup', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/traffic-distribution-group/{TrafficDistributionGroupId}', ], 'input' => [ 'shape' => 'DeleteTrafficDistributionGroupRequest', ], 'output' => [ 'shape' => 'DeleteTrafficDistributionGroupResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteUseCase' => [ 'name' => 'DeleteUseCase', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/instance/{InstanceId}/integration-associations/{IntegrationAssociationId}/use-cases/{UseCaseId}', ], 'input' => [ 'shape' => 'DeleteUseCaseRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'DeleteUser' => [ 'name' => 'DeleteUser', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/users/{InstanceId}/{UserId}', ], 'input' => [ 'shape' => 'DeleteUserRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteUserHierarchyGroup' => [ 'name' => 'DeleteUserHierarchyGroup', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}', ], 'input' => [ 'shape' => 'DeleteUserHierarchyGroupRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'DeleteView' => [ 'name' => 'DeleteView', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/views/{InstanceId}/{ViewId}', ], 'input' => [ 'shape' => 'DeleteViewRequest', ], 'output' => [ 'shape' => 'DeleteViewResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'TooManyRequestsException', ], [ 'shape' => 'ResourceInUseException', ], ], ], 'DeleteViewVersion' => [ 'name' => 'DeleteViewVersion', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/views/{InstanceId}/{ViewId}/versions/{ViewVersion}', ], 'input' 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'requestUri' => '/phone-number/search-available', ], 'input' => [ 'shape' => 'SearchAvailablePhoneNumbersRequest', ], 'output' => [ 'shape' => 'SearchAvailablePhoneNumbersResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'SearchHoursOfOperations' => [ 'name' => 'SearchHoursOfOperations', 'http' => [ 'method' => 'POST', 'requestUri' => '/search-hours-of-operations', ], 'input' => [ 'shape' => 'SearchHoursOfOperationsRequest', ], 'output' => [ 'shape' => 'SearchHoursOfOperationsResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'SearchPrompts' => [ 'name' => 'SearchPrompts', 'http' => [ 'method' => 'POST', 'requestUri' => '/search-prompts', ], 'input' => [ 'shape' => 'SearchPromptsRequest', ], 'output' => [ 'shape' => 'SearchPromptsResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'SearchQueues' => [ 'name' => 'SearchQueues', 'http' => [ 'method' => 'POST', 'requestUri' => '/search-queues', ], 'input' => [ 'shape' => 'SearchQueuesRequest', ], 'output' => [ 'shape' => 'SearchQueuesResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'SearchQuickConnects' => [ 'name' => 'SearchQuickConnects', 'http' => [ 'method' => 'POST', 'requestUri' => '/search-quick-connects', ], 'input' => [ 'shape' => 'SearchQuickConnectsRequest', ], 'output' 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'StartOutboundVoiceContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'DestinationNotAllowedException', ], [ 'shape' => 'OutboundContactNotPermittedException', ], ], ], 'StartTaskContact' => [ 'name' => 'StartTaskContact', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact/task', ], 'input' => [ 'shape' => 'StartTaskContactRequest', ], 'output' => [ 'shape' => 'StartTaskContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'StopContact' => [ 'name' => 'StopContact', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/stop', ], 'input' => [ 'shape' => 'StopContactRequest', ], 'output' => [ 'shape' => 'StopContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ContactNotFoundException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'StopContactRecording' => [ 'name' => 'StopContactRecording', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/stop-recording', ], 'input' => [ 'shape' => 'StopContactRecordingRequest', ], 'output' => [ 'shape' => 'StopContactRecordingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'StopContactStreaming' => [ 'name' => 'StopContactStreaming', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/stop-streaming', ], 'input' => [ 'shape' => 'StopContactStreamingRequest', ], 'output' => [ 'shape' => 'StopContactStreamingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'SubmitContactEvaluation' => [ 'name' => 'SubmitContactEvaluation', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-evaluations/{InstanceId}/{EvaluationId}/submit', ], 'input' => [ 'shape' => 'SubmitContactEvaluationRequest', ], 'output' => [ 'shape' => 'SubmitContactEvaluationResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], ], ], 'SuspendContactRecording' => [ 'name' => 'SuspendContactRecording', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/suspend-recording', ], 'input' => [ 'shape' => 'SuspendContactRecordingRequest', ], 'output' => [ 'shape' => 'SuspendContactRecordingResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'TagResource' => [ 'name' => 'TagResource', 'http' => [ 'method' => 'POST', 'requestUri' => '/tags/{resourceArn}', ], 'input' => [ 'shape' => 'TagResourceRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'TransferContact' => [ 'name' => 'TransferContact', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/transfer', ], 'input' => [ 'shape' => 'TransferContactRequest', ], 'output' => [ 'shape' => 'TransferContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UntagResource' => [ 'name' => 'UntagResource', 'http' => [ 'method' => 'DELETE', 'requestUri' => '/tags/{resourceArn}', ], 'input' => [ 'shape' => 'UntagResourceRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdateAgentStatus' => [ 'name' => 'UpdateAgentStatus', 'http' => [ 'method' => 'POST', 'requestUri' => '/agent-status/{InstanceId}/{AgentStatusId}', ], 'input' => [ 'shape' => 'UpdateAgentStatusRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContact' => [ 'name' => 'UpdateContact', 'http' => [ 'method' => 'POST', 'requestUri' => '/contacts/{InstanceId}/{ContactId}', ], 'input' => [ 'shape' => 'UpdateContactRequest', ], 'output' => [ 'shape' => 'UpdateContactResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdateContactAttributes' => [ 'name' => 'UpdateContactAttributes', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/attributes', ], 'input' => [ 'shape' => 'UpdateContactAttributesRequest', ], 'output' => [ 'shape' => 'UpdateContactAttributesResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactEvaluation' => [ 'name' => 'UpdateContactEvaluation', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-evaluations/{InstanceId}/{EvaluationId}', ], 'input' => [ 'shape' => 'UpdateContactEvaluationRequest', ], 'output' => [ 'shape' => 'UpdateContactEvaluationResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceConflictException', ], ], ], 'UpdateContactFlowContent' => [ 'name' => 'UpdateContactFlowContent', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-flows/{InstanceId}/{ContactFlowId}/content', ], 'input' => [ 'shape' => 'UpdateContactFlowContentRequest', ], 'output' => [ 'shape' => 'UpdateContactFlowContentResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidContactFlowException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactFlowMetadata' => [ 'name' => 'UpdateContactFlowMetadata', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-flows/{InstanceId}/{ContactFlowId}/metadata', ], 'input' => [ 'shape' => 'UpdateContactFlowMetadataRequest', ], 'output' => [ 'shape' => 'UpdateContactFlowMetadataResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactFlowModuleContent' => [ 'name' => 'UpdateContactFlowModuleContent', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}/content', ], 'input' => [ 'shape' => 'UpdateContactFlowModuleContentRequest', ], 'output' => [ 'shape' => 'UpdateContactFlowModuleContentResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidContactFlowModuleException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactFlowModuleMetadata' => [ 'name' => 'UpdateContactFlowModuleMetadata', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-flow-modules/{InstanceId}/{ContactFlowModuleId}/metadata', ], 'input' => [ 'shape' => 'UpdateContactFlowModuleMetadataRequest', ], 'output' => [ 'shape' => 'UpdateContactFlowModuleMetadataResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactFlowName' => [ 'name' => 'UpdateContactFlowName', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact-flows/{InstanceId}/{ContactFlowId}/name', ], 'input' => [ 'shape' => 'UpdateContactFlowNameRequest', ], 'output' => [ 'shape' => 'UpdateContactFlowNameResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateContactSchedule' => [ 'name' => 'UpdateContactSchedule', 'http' => [ 'method' => 'POST', 'requestUri' => '/contact/schedule', ], 'input' => [ 'shape' => 'UpdateContactScheduleRequest', ], 'output' => [ 'shape' => 'UpdateContactScheduleResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'LimitExceededException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateEvaluationForm' => [ 'name' => 'UpdateEvaluationForm', 'http' => [ 'method' => 'PUT', 'requestUri' => '/evaluation-forms/{InstanceId}/{EvaluationFormId}', ], 'input' => [ 'shape' => 'UpdateEvaluationFormRequest', ], 'output' => [ 'shape' => 'UpdateEvaluationFormResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'ResourceConflictException', ], ], 'idempotent' => true, ], 'UpdateHoursOfOperation' => [ 'name' => 'UpdateHoursOfOperation', 'http' => [ 'method' => 'POST', 'requestUri' => '/hours-of-operations/{InstanceId}/{HoursOfOperationId}', ], 'input' => [ 'shape' => 'UpdateHoursOfOperationRequest', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateInstanceAttribute' => [ 'name' => 'UpdateInstanceAttribute', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/attribute/{AttributeType}', ], 'input' => [ 'shape' => 'UpdateInstanceAttributeRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdateInstanceStorageConfig' => [ 'name' => 'UpdateInstanceStorageConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/storage-config/{AssociationId}', ], 'input' => [ 'shape' => 'UpdateInstanceStorageConfigRequest', ], 'errors' => [ [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ThrottlingException', ], ], ], 'UpdateParticipantRoleConfig' => [ 'name' => 'UpdateParticipantRoleConfig', 'http' => [ 'method' => 'PUT', 'requestUri' => '/contact/participant-role-config/{InstanceId}/{ContactId}', ], 'input' => [ 'shape' => 'UpdateParticipantRoleConfigRequest', ], 'output' => [ 'shape' => 'UpdateParticipantRoleConfigResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdatePhoneNumber' => [ 'name' => 'UpdatePhoneNumber', 'http' => [ 'method' => 'PUT', 'requestUri' => '/phone-number/{PhoneNumberId}', ], 'input' => [ 'shape' => 'UpdatePhoneNumberRequest', ], 'output' => [ 'shape' => 'UpdatePhoneNumberResponse', ], 'errors' => [ [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'IdempotencyException', ], [ 'shape' => 'AccessDeniedException', ], ], ], 'UpdatePrompt' => [ 'name' => 'UpdatePrompt', 'http' => [ 'method' => 'POST', 'requestUri' => '/prompts/{InstanceId}/{PromptId}', ], 'input' => [ 'shape' => 'UpdatePromptRequest', ], 'output' => [ 'shape' => 'UpdatePromptResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueHoursOfOperation' => [ 'name' => 'UpdateQueueHoursOfOperation', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/hours-of-operation', ], 'input' => [ 'shape' => 'UpdateQueueHoursOfOperationRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueMaxContacts' => [ 'name' => 'UpdateQueueMaxContacts', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/max-contacts', ], 'input' => [ 'shape' => 'UpdateQueueMaxContactsRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueName' => [ 'name' => 'UpdateQueueName', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/name', ], 'input' => [ 'shape' => 'UpdateQueueNameRequest', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueOutboundCallerConfig' => [ 'name' => 'UpdateQueueOutboundCallerConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/outbound-caller-config', ], 'input' => [ 'shape' => 'UpdateQueueOutboundCallerConfigRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQueueStatus' => [ 'name' => 'UpdateQueueStatus', 'http' => [ 'method' => 'POST', 'requestUri' => '/queues/{InstanceId}/{QueueId}/status', ], 'input' => [ 'shape' => 'UpdateQueueStatusRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQuickConnectConfig' => [ 'name' => 'UpdateQuickConnectConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}/config', ], 'input' => [ 'shape' => 'UpdateQuickConnectConfigRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateQuickConnectName' => [ 'name' => 'UpdateQuickConnectName', 'http' => [ 'method' => 'POST', 'requestUri' => '/quick-connects/{InstanceId}/{QuickConnectId}/name', ], 'input' => [ 'shape' => 'UpdateQuickConnectNameRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileAgentAvailabilityTimer' => [ 'name' => 'UpdateRoutingProfileAgentAvailabilityTimer', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/agent-availability-timer', ], 'input' => [ 'shape' => 'UpdateRoutingProfileAgentAvailabilityTimerRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileConcurrency' => [ 'name' => 'UpdateRoutingProfileConcurrency', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/concurrency', ], 'input' => [ 'shape' => 'UpdateRoutingProfileConcurrencyRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileDefaultOutboundQueue' => [ 'name' => 'UpdateRoutingProfileDefaultOutboundQueue', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/default-outbound-queue', ], 'input' => [ 'shape' => 'UpdateRoutingProfileDefaultOutboundQueueRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileName' => [ 'name' => 'UpdateRoutingProfileName', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/name', ], 'input' => [ 'shape' => 'UpdateRoutingProfileNameRequest', ], 'errors' => [ [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRoutingProfileQueues' => [ 'name' => 'UpdateRoutingProfileQueues', 'http' => [ 'method' => 'POST', 'requestUri' => '/routing-profiles/{InstanceId}/{RoutingProfileId}/queues', ], 'input' => [ 'shape' => 'UpdateRoutingProfileQueuesRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateRule' => [ 'name' => 'UpdateRule', 'http' => [ 'method' => 'PUT', 'requestUri' => '/rules/{InstanceId}/{RuleId}', ], 'input' => [ 'shape' => 'UpdateRuleRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceConflictException', ], ], ], 'UpdateSecurityProfile' => [ 'name' => 'UpdateSecurityProfile', 'http' => [ 'method' => 'POST', 'requestUri' => '/security-profiles/{InstanceId}/{SecurityProfileId}', ], 'input' => [ 'shape' => 'UpdateSecurityProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateTaskTemplate' => [ 'name' => 'UpdateTaskTemplate', 'http' => [ 'method' => 'POST', 'requestUri' => '/instance/{InstanceId}/task/template/{TaskTemplateId}', ], 'input' => [ 'shape' => 'UpdateTaskTemplateRequest', ], 'output' => [ 'shape' => 'UpdateTaskTemplateResponse', ], 'errors' => [ [ 'shape' => 'PropertyValidationException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'ServiceQuotaExceededException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateTrafficDistribution' => [ 'name' => 'UpdateTrafficDistribution', 'http' => [ 'method' => 'PUT', 'requestUri' => '/traffic-distribution/{Id}', ], 'input' => [ 'shape' => 'UpdateTrafficDistributionRequest', ], 'output' => [ 'shape' => 'UpdateTrafficDistributionResponse', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceConflictException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserHierarchy' => [ 'name' => 'UpdateUserHierarchy', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/hierarchy', ], 'input' => [ 'shape' => 'UpdateUserHierarchyRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserHierarchyGroupName' => [ 'name' => 'UpdateUserHierarchyGroupName', 'http' => [ 'method' => 'POST', 'requestUri' => '/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}/name', ], 'input' => [ 'shape' => 'UpdateUserHierarchyGroupNameRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserHierarchyStructure' => [ 'name' => 'UpdateUserHierarchyStructure', 'http' => [ 'method' => 'POST', 'requestUri' => '/user-hierarchy-structure/{InstanceId}', ], 'input' => [ 'shape' => 'UpdateUserHierarchyStructureRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ResourceInUseException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserIdentityInfo' => [ 'name' => 'UpdateUserIdentityInfo', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/identity-info', ], 'input' => [ 'shape' => 'UpdateUserIdentityInfoRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserPhoneConfig' => [ 'name' => 'UpdateUserPhoneConfig', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/phone-config', ], 'input' => [ 'shape' => 'UpdateUserPhoneConfigRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserRoutingProfile' => [ 'name' => 'UpdateUserRoutingProfile', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/routing-profile', ], 'input' => [ 'shape' => 'UpdateUserRoutingProfileRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateUserSecurityProfiles' => [ 'name' => 'UpdateUserSecurityProfiles', 'http' => [ 'method' => 'POST', 'requestUri' => '/users/{InstanceId}/{UserId}/security-profiles', ], 'input' => [ 'shape' => 'UpdateUserSecurityProfilesRequest', ], 'errors' => [ [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'ThrottlingException', ], [ 'shape' => 'InternalServiceException', ], ], ], 'UpdateViewContent' => [ 'name' => 'UpdateViewContent', 'http' => [ 'method' => 'POST', 'requestUri' => '/views/{InstanceId}/{ViewId}', ], 'input' => [ 'shape' => 'UpdateViewContentRequest', ], 'output' => [ 'shape' => 'UpdateViewContentResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'TooManyRequestsException', ], [ 'shape' => 'ResourceInUseException', ], ], ], 'UpdateViewMetadata' => [ 'name' => 'UpdateViewMetadata', 'http' => [ 'method' => 'POST', 'requestUri' => '/views/{InstanceId}/{ViewId}/metadata', ], 'input' => [ 'shape' => 'UpdateViewMetadataRequest', ], 'output' => [ 'shape' => 'UpdateViewMetadataResponse', ], 'errors' => [ [ 'shape' => 'AccessDeniedException', ], [ 'shape' => 'InvalidRequestException', ], [ 'shape' => 'InvalidParameterException', ], [ 'shape' => 'ResourceNotFoundException', ], [ 'shape' => 'InternalServiceException', ], [ 'shape' => 'TooManyRequestsException', ], [ 'shape' => 'DuplicateResourceException', ], [ 'shape' => 'ResourceInUseException', ], ], ], ], 'shapes' => [ 'ARN' => [ 'type' => 'string', ], 'AccessDeniedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 403, ], 'exception' => true, ], 'ActionSummaries' => [ 'type' => 'list', 'member' => [ 'shape' => 'ActionSummary', ], ], 'ActionSummary' => [ 'type' => 'structure', 'required' => [ 'ActionType', ], 'members' => [ 'ActionType' => [ 'shape' => 'ActionType', ], ], ], 'ActionType' => [ 'type' => 'string', 'enum' => [ 'CREATE_TASK', 'ASSIGN_CONTACT_CATEGORY', 'GENERATE_EVENTBRIDGE_EVENT', 'SEND_NOTIFICATION', ], ], 'ActivateEvaluationFormRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'EvaluationFormId', 'EvaluationFormVersion', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'EvaluationFormId' => [ 'shape' => 'ResourceId', 'location' => 'uri', 'locationName' => 'EvaluationFormId', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', ], ], ], 'ActivateEvaluationFormResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationFormId', 'EvaluationFormArn', 'EvaluationFormVersion', ], 'members' => [ 'EvaluationFormId' => [ 'shape' => 'ResourceId', ], 'EvaluationFormArn' => [ 'shape' => 'ARN', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', ], ], ], 'AfterContactWorkTimeLimit' => [ 'type' => 'integer', 'min' => 0, ], 'AgentAvailabilityTimer' => [ 'type' => 'string', 'enum' => [ 'TIME_SINCE_LAST_ACTIVITY', 'TIME_SINCE_LAST_INBOUND', ], ], 'AgentConfig' => [ 'type' => 'structure', 'required' => [ 'Distributions', ], 'members' => [ 'Distributions' => [ 'shape' => 'DistributionList', ], ], ], 'AgentContactReference' => [ 'type' => 'structure', 'members' => [ 'ContactId' => [ 'shape' => 'ContactId', ], 'Channel' => [ 'shape' => 'Channel', ], 'InitiationMethod' => [ 'shape' => 'ContactInitiationMethod', ], 'AgentContactState' => [ 'shape' => 'ContactState', ], 'StateStartTimestamp' => [ 'shape' => 'Timestamp', ], 'ConnectedToAgentTimestamp' => [ 'shape' => 'Timestamp', ], 'Queue' => [ 'shape' => 'QueueReference', ], ], ], 'AgentContactReferenceList' => [ 'type' => 'list', 'member' => [ 'shape' => 'AgentContactReference', ], ], 'AgentFirstName' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AgentInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'AgentResourceId', ], 'ConnectedToAgentTimestamp' => [ 'shape' => 'timestamp', ], ], ], 'AgentLastName' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AgentResourceId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'AgentStatus' => [ 'type' => 'structure', 'members' => [ 'AgentStatusARN' => [ 'shape' => 'ARN', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Description' => [ 'shape' => 'AgentStatusDescription', ], 'Type' => [ 'shape' => 'AgentStatusType', ], 'DisplayOrder' => [ 'shape' => 'AgentStatusOrderNumber', ], 'State' => [ 'shape' => 'AgentStatusState', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'AgentStatusDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'AgentStatusId' => [ 'type' => 'string', ], 'AgentStatusName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'AgentStatusOrderNumber' => [ 'type' => 'integer', 'max' => 50, 'min' => 1, ], 'AgentStatusReference' => [ 'type' => 'structure', 'members' => [ 'StatusStartTimestamp' => [ 'shape' => 'Timestamp', ], 'StatusArn' => [ 'shape' => 'ARN', ], 'StatusName' => [ 'shape' => 'AgentStatusName', ], ], ], 'AgentStatusState' => [ 'type' => 'string', 'enum' => [ 'ENABLED', 'DISABLED', ], ], 'AgentStatusSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'AgentStatusId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Type' => [ 'shape' => 'AgentStatusType', ], ], ], 'AgentStatusSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'AgentStatusSummary', ], ], 'AgentStatusType' => [ 'type' => 'string', 'enum' => [ 'ROUTABLE', 'CUSTOM', 'OFFLINE', ], ], 'AgentStatusTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'AgentStatusType', ], 'max' => 3, ], 'AgentUsername' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AgentsMinOneMaxHundred' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserId', ], 'max' => 100, 'min' => 1, ], 'AliasArn' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AllowedAccessControlTags' => [ 'type' => 'map', 'key' => [ 'shape' => 'SecurityProfilePolicyKey', ], 'value' => [ 'shape' => 'SecurityProfilePolicyValue', ], 'max' => 2, ], 'AllowedMonitorCapabilities' => [ 'type' => 'list', 'member' => [ 'shape' => 'MonitorCapability', ], 'max' => 2, ], 'AnswerMachineDetectionConfig' => [ 'type' => 'structure', 'members' => [ 'EnableAnswerMachineDetection' => [ 'shape' => 'Boolean', ], 'AwaitAnswerMachinePrompt' => [ 'shape' => 'Boolean', ], ], ], 'Application' => [ 'type' => 'structure', 'members' => [ 'Namespace' => [ 'shape' => 'Namespace', ], 'ApplicationPermissions' => [ 'shape' => 'ApplicationPermissions', ], ], ], 'ApplicationPermissions' => [ 'type' => 'list', 'member' => [ 'shape' => 'Permission', ], 'max' => 10, 'min' => 1, ], 'Applications' => [ 'type' => 'list', 'member' => [ 'shape' => 'Application', ], 'max' => 10, ], 'ApproximateTotalCount' => [ 'type' => 'long', ], 'AssignContactCategoryActionDefinition' => [ 'type' => 'structure', 'members' => [], ], 'AssociateApprovedOriginRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Origin', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Origin' => [ 'shape' => 'Origin', ], ], ], 'AssociateBotRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LexBot' => [ 'shape' => 'LexBot', ], 'LexV2Bot' => [ 'shape' => 'LexV2Bot', ], ], ], 'AssociateDefaultVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LanguageCode', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', 'location' => 'uri', 'locationName' => 'LanguageCode', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], ], ], 'AssociateDefaultVocabularyResponse' => [ 'type' => 'structure', 'members' => [], ], 'AssociateInstanceStorageConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ResourceType', 'StorageConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', ], 'StorageConfig' => [ 'shape' => 'InstanceStorageConfig', ], ], ], 'AssociateInstanceStorageConfigResponse' => [ 'type' => 'structure', 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], ], ], 'AssociateLambdaFunctionRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'FunctionArn', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'FunctionArn' => [ 'shape' => 'FunctionArn', ], ], ], 'AssociateLexBotRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LexBot', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LexBot' => [ 'shape' => 'LexBot', ], ], ], 'AssociatePhoneNumberContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', 'InstanceId', 'ContactFlowId', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'AssociateQueueQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'QuickConnectIds', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'QuickConnectIds' => [ 'shape' => 'QuickConnectsList', ], ], ], 'AssociateRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'QueueConfigs', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'QueueConfigs' => [ 'shape' => 'RoutingProfileQueueConfigList', ], ], ], 'AssociateSecurityKeyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Key', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Key' => [ 'shape' => 'PEM', ], ], ], 'AssociateSecurityKeyResponse' => [ 'type' => 'structure', 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], ], ], 'AssociateTrafficDistributionGroupUserRequest' => [ 'type' => 'structure', 'required' => [ 'TrafficDistributionGroupId', 'UserId', 'InstanceId', ], 'members' => [ 'TrafficDistributionGroupId' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'TrafficDistributionGroupId', ], 'UserId' => [ 'shape' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', ], ], ], 'AssociateTrafficDistributionGroupUserResponse' => [ 'type' => 'structure', 'members' => [], ], 'AssociationId' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'AttachmentReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], 'Status' => [ 'shape' => 'ReferenceStatus', ], ], ], 'Attribute' => [ 'type' => 'structure', 'members' => [ 'AttributeType' => [ 'shape' => 'InstanceAttributeType', ], 'Value' => [ 'shape' => 'InstanceAttributeValue', ], ], ], 'AttributeName' => [ 'type' => 'string', 'max' => 32767, 'min' => 1, ], 'AttributeValue' => [ 'type' => 'string', 'max' => 32767, 'min' => 0, ], 'Attributes' => [ 'type' => 'map', 'key' => [ 'shape' => 'AttributeName', ], 'value' => [ 'shape' => 'AttributeValue', ], ], 'AttributesList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Attribute', ], ], 'AutoAccept' => [ 'type' => 'boolean', ], 'AvailableNumberSummary' => [ 'type' => 'structure', 'members' => [ 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], ], ], 'AvailableNumbersList' => [ 'type' => 'list', 'member' => [ 'shape' => 'AvailableNumberSummary', ], ], 'AwsRegion' => [ 'type' => 'string', 'max' => 31, 'min' => 8, 'pattern' => '[a-z]{2}(-[a-z]+){1,2}(-[0-9])?', ], 'BehaviorType' => [ 'type' => 'string', 'enum' => [ 'ROUTE_CURRENT_CHANNEL_ONLY', 'ROUTE_ANY_CHANNEL', ], ], 'Boolean' => [ 'type' => 'boolean', ], 'BotName' => [ 'type' => 'string', 'max' => 50, ], 'BoxedBoolean' => [ 'type' => 'boolean', 'box' => true, ], 'BucketName' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'CampaignId' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'Channel' => [ 'type' => 'string', 'enum' => [ 'VOICE', 'CHAT', 'TASK', ], ], 'ChannelToCountMap' => [ 'type' => 'map', 'key' => [ 'shape' => 'Channel', ], 'value' => [ 'shape' => 'IntegerCount', ], ], 'Channels' => [ 'type' => 'list', 'member' => [ 'shape' => 'Channel', ], 'max' => 3, ], 'ChatContent' => [ 'type' => 'string', 'max' => 16384, 'min' => 1, ], 'ChatContentType' => [ 'type' => 'string', 'max' => 100, 'min' => 1, ], 'ChatDurationInMinutes' => [ 'type' => 'integer', 'max' => 10080, 'min' => 60, ], 'ChatMessage' => [ 'type' => 'structure', 'required' => [ 'ContentType', 'Content', ], 'members' => [ 'ContentType' => [ 'shape' => 'ChatContentType', ], 'Content' => [ 'shape' => 'ChatContent', ], ], ], 'ChatParticipantRoleConfig' => [ 'type' => 'structure', 'required' => [ 'ParticipantTimerConfigList', ], 'members' => [ 'ParticipantTimerConfigList' => [ 'shape' => 'ParticipantTimerConfigList', ], ], ], 'ChatStreamingConfiguration' => [ 'type' => 'structure', 'required' => [ 'StreamingEndpointArn', ], 'members' => [ 'StreamingEndpointArn' => [ 'shape' => 'ChatStreamingEndpointARN', ], ], ], 'ChatStreamingEndpointARN' => [ 'type' => 'string', 'max' => 350, 'min' => 1, ], 'ClaimPhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'TargetArn', 'PhoneNumber', ], 'members' => [ 'TargetArn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberDescription' => [ 'shape' => 'PhoneNumberDescription', ], 'Tags' => [ 'shape' => 'TagMap', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'ClaimPhoneNumberResponse' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], ], ], 'ClaimedPhoneNumberSummary' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'PhoneNumberDescription' => [ 'shape' => 'PhoneNumberDescription', ], 'TargetArn' => [ 'shape' => 'ARN', ], 'Tags' => [ 'shape' => 'TagMap', ], 'PhoneNumberStatus' => [ 'shape' => 'PhoneNumberStatus', ], ], ], 'ClientToken' => [ 'type' => 'string', 'max' => 500, ], 'CommonNameLength127' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'Comparison' => [ 'type' => 'string', 'enum' => [ 'LT', ], ], 'Concurrency' => [ 'type' => 'integer', 'max' => 10, 'min' => 1, ], 'Contact' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'Id' => [ 'shape' => 'ContactId', ], 'InitialContactId' => [ 'shape' => 'ContactId', ], 'PreviousContactId' => [ 'shape' => 'ContactId', ], 'InitiationMethod' => [ 'shape' => 'ContactInitiationMethod', ], 'Name' => [ 'shape' => 'Name', ], 'Description' => [ 'shape' => 'Description', ], 'Channel' => [ 'shape' => 'Channel', ], 'QueueInfo' => [ 'shape' => 'QueueInfo', ], 'AgentInfo' => [ 'shape' => 'AgentInfo', ], 'InitiationTimestamp' => [ 'shape' => 'timestamp', ], 'DisconnectTimestamp' => [ 'shape' => 'timestamp', ], 'LastUpdateTimestamp' => [ 'shape' => 'timestamp', ], 'ScheduledTimestamp' => [ 'shape' => 'timestamp', ], 'RelatedContactId' => [ 'shape' => 'ContactId', ], 'WisdomInfo' => [ 'shape' => 'WisdomInfo', ], ], ], 'ContactFilter' => [ 'type' => 'structure', 'members' => [ 'ContactStates' => [ 'shape' => 'ContactStates', ], ], ], 'ContactFlow' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'Id' => [ 'shape' => 'ContactFlowId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Type' => [ 'shape' => 'ContactFlowType', ], 'State' => [ 'shape' => 'ContactFlowState', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], 'Content' => [ 'shape' => 'ContactFlowContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'ContactFlowContent' => [ 'type' => 'string', ], 'ContactFlowDescription' => [ 'type' => 'string', ], 'ContactFlowId' => [ 'type' => 'string', 'max' => 500, ], 'ContactFlowModule' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'Id' => [ 'shape' => 'ContactFlowModuleId', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'Content' => [ 'shape' => 'ContactFlowModuleContent', ], 'Description' => [ 'shape' => 'ContactFlowModuleDescription', ], 'State' => [ 'shape' => 'ContactFlowModuleState', ], 'Status' => [ 'shape' => 'ContactFlowModuleStatus', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'ContactFlowModuleContent' => [ 'type' => 'string', 'max' => 256000, 'min' => 1, ], 'ContactFlowModuleDescription' => [ 'type' => 'string', 'max' => 500, 'min' => 0, 'pattern' => '.*\\S.*', ], 'ContactFlowModuleId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'ContactFlowModuleName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, 'pattern' => '.*\\S.*', ], 'ContactFlowModuleState' => [ 'type' => 'string', 'enum' => [ 'ACTIVE', 'ARCHIVED', ], ], 'ContactFlowModuleStatus' => [ 'type' => 'string', 'enum' => [ 'PUBLISHED', 'SAVED', ], ], 'ContactFlowModuleSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ContactFlowModuleId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'State' => [ 'shape' => 'ContactFlowModuleState', ], ], ], 'ContactFlowModulesSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactFlowModuleSummary', ], ], 'ContactFlowName' => [ 'type' => 'string', 'min' => 1, ], 'ContactFlowNotPublishedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 404, ], 'exception' => true, ], 'ContactFlowState' => [ 'type' => 'string', 'enum' => [ 'ACTIVE', 'ARCHIVED', ], ], 'ContactFlowSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ContactFlowId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'ContactFlowType' => [ 'shape' => 'ContactFlowType', ], 'ContactFlowState' => [ 'shape' => 'ContactFlowState', ], ], ], 'ContactFlowSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactFlowSummary', ], ], 'ContactFlowType' => [ 'type' => 'string', 'enum' => [ 'CONTACT_FLOW', 'CUSTOMER_QUEUE', 'CUSTOMER_HOLD', 'CUSTOMER_WHISPER', 'AGENT_HOLD', 'AGENT_WHISPER', 'OUTBOUND_WHISPER', 'AGENT_TRANSFER', 'QUEUE_TRANSFER', ], ], 'ContactFlowTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactFlowType', ], 'max' => 10, ], 'ContactId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'ContactInitiationMethod' => [ 'type' => 'string', 'enum' => [ 'INBOUND', 'OUTBOUND', 'TRANSFER', 'QUEUE_TRANSFER', 'CALLBACK', 'API', 'DISCONNECT', 'MONITOR', 'EXTERNAL_OUTBOUND', ], ], 'ContactNotFoundException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 410, ], 'exception' => true, ], 'ContactReferences' => [ 'type' => 'map', 'key' => [ 'shape' => 'ReferenceKey', ], 'value' => [ 'shape' => 'Reference', ], ], 'ContactState' => [ 'type' => 'string', 'enum' => [ 'INCOMING', 'PENDING', 'CONNECTING', 'CONNECTED', 'CONNECTED_ONHOLD', 'MISSED', 'ERROR', 'ENDED', 'REJECTED', ], ], 'ContactStates' => [ 'type' => 'list', 'member' => [ 'shape' => 'ContactState', ], 'max' => 9, ], 'Content' => [ 'type' => 'string', 'max' => 1024, 'min' => 1, ], 'ControlPlaneTagFilter' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'TagOrConditionList', ], 'AndConditions' => [ 'shape' => 'TagAndConditionList', ], 'TagCondition' => [ 'shape' => 'TagCondition', ], ], ], 'CreateAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'State', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'AgentStatusName', ], 'Description' => [ 'shape' => 'AgentStatusDescription', ], 'State' => [ 'shape' => 'AgentStatusState', ], 'DisplayOrder' => [ 'shape' => 'AgentStatusOrderNumber', 'box' => true, ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateAgentStatusResponse' => [ 'type' => 'structure', 'members' => [ 'AgentStatusARN' => [ 'shape' => 'ARN', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', ], ], ], 'CreateContactFlowModuleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'Description' => [ 'shape' => 'ContactFlowModuleDescription', ], 'Content' => [ 'shape' => 'ContactFlowModuleContent', ], 'Tags' => [ 'shape' => 'TagMap', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'CreateContactFlowModuleResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ContactFlowModuleId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'CreateContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'Type', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Type' => [ 'shape' => 'ContactFlowType', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], 'Content' => [ 'shape' => 'ContactFlowContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateContactFlowResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'ContactFlowArn' => [ 'shape' => 'ARN', ], ], ], 'CreateEvaluationFormRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Title', 'Items', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Title' => [ 'shape' => 'EvaluationFormTitle', ], 'Description' => [ 'shape' => 'EvaluationFormDescription', ], 'Items' => [ 'shape' => 'EvaluationFormItemsList', ], 'ScoringStrategy' => [ 'shape' => 'EvaluationFormScoringStrategy', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'CreateEvaluationFormResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationFormId', 'EvaluationFormArn', ], 'members' => [ 'EvaluationFormId' => [ 'shape' => 'ResourceId', ], 'EvaluationFormArn' => [ 'shape' => 'ARN', ], ], ], 'CreateHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Name', 'TimeZone', 'Config', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'HoursOfOperationDescription', ], 'TimeZone' => [ 'shape' => 'TimeZone', ], 'Config' => [ 'shape' => 'HoursOfOperationConfigList', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateHoursOfOperationResponse' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], 'HoursOfOperationArn' => [ 'shape' => 'ARN', ], ], ], 'CreateInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'IdentityManagementType', 'InboundCallsEnabled', 'OutboundCallsEnabled', ], 'members' => [ 'ClientToken' => [ 'shape' => 'ClientToken', ], 'IdentityManagementType' => [ 'shape' => 'DirectoryType', ], 'InstanceAlias' => [ 'shape' => 'DirectoryAlias', ], 'DirectoryId' => [ 'shape' => 'DirectoryId', ], 'InboundCallsEnabled' => [ 'shape' => 'InboundCallsEnabled', ], 'OutboundCallsEnabled' => [ 'shape' => 'OutboundCallsEnabled', ], ], ], 'CreateInstanceResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'CreateIntegrationAssociationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationType', 'IntegrationArn', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationType' => [ 'shape' => 'IntegrationType', ], 'IntegrationArn' => [ 'shape' => 'ARN', ], 'SourceApplicationUrl' => [ 'shape' => 'URI', ], 'SourceApplicationName' => [ 'shape' => 'SourceApplicationName', ], 'SourceType' => [ 'shape' => 'SourceType', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateIntegrationAssociationResponse' => [ 'type' => 'structure', 'members' => [ 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', ], 'IntegrationAssociationArn' => [ 'shape' => 'ARN', ], ], ], 'CreateParticipantRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ParticipantDetails', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], 'ParticipantDetails' => [ 'shape' => 'ParticipantDetailsToAdd', ], ], ], 'CreateParticipantResponse' => [ 'type' => 'structure', 'members' => [ 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'ParentGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateUserHierarchyGroupResponse' => [ 'type' => 'structure', 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'HierarchyGroupArn' => [ 'shape' => 'ARN', ], ], ], 'CreateUserRequest' => [ 'type' => 'structure', 'required' => [ 'Username', 'PhoneConfig', 'SecurityProfileIds', 'RoutingProfileId', 'InstanceId', ], 'members' => [ 'Username' => [ 'shape' => 'AgentUsername', ], 'Password' => [ 'shape' => 'Password', ], 'IdentityInfo' => [ 'shape' => 'UserIdentityInfo', ], 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'DirectoryUserId' => [ 'shape' => 'DirectoryUserId', ], 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateUserResponse' => [ 'type' => 'structure', 'members' => [ 'UserId' => [ 'shape' => 'UserId', ], 'UserArn' => [ 'shape' => 'ARN', ], ], ], 'CreateViewRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'Status', 'Content', 'Name', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ClientToken' => [ 'shape' => 'ViewsClientToken', ], 'Status' => [ 'shape' => 'ViewStatus', ], 'Content' => [ 'shape' => 'ViewInputContent', ], 'Description' => [ 'shape' => 'ViewDescription', ], 'Name' => [ 'shape' => 'ViewName', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateViewResponse' => [ 'type' => 'structure', 'members' => [ 'View' => [ 'shape' => 'View', ], ], ], 'CreateViewVersionRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ViewId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ViewId' => [ 'shape' => 'ViewId', 'location' => 'uri', 'locationName' => 'ViewId', ], 'VersionDescription' => [ 'shape' => 'ViewDescription', ], 'ViewContentSha256' => [ 'shape' => 'ViewContentSha256', ], ], ], 'CreateViewVersionResponse' => [ 'type' => 'structure', 'members' => [ 'View' => [ 'shape' => 'View', ], ], ], 'CreateVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'VocabularyName', 'LanguageCode', 'Content', ], 'members' => [ 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'VocabularyName' => [ 'shape' => 'VocabularyName', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'Content' => [ 'shape' => 'VocabularyContent', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'CreateVocabularyResponse' => [ 'type' => 'structure', 'required' => [ 'VocabularyArn', 'VocabularyId', 'State', ], 'members' => [ 'VocabularyArn' => [ 'shape' => 'ARN', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], 'State' => [ 'shape' => 'VocabularyState', ], ], ], 'Credentials' => [ 'type' => 'structure', 'members' => [ 'AccessToken' => [ 'shape' => 'SecurityToken', ], 'AccessTokenExpiration' => [ 'shape' => 'timestamp', ], 'RefreshToken' => [ 'shape' => 'SecurityToken', ], 'RefreshTokenExpiration' => [ 'shape' => 'timestamp', ], ], ], 'CrossChannelBehavior' => [ 'type' => 'structure', 'required' => [ 'BehaviorType', ], 'members' => [ 'BehaviorType' => [ 'shape' => 'BehaviorType', ], ], ], 'CurrentMetric' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'CurrentMetricName', ], 'Unit' => [ 'shape' => 'Unit', ], ], ], 'CurrentMetricData' => [ 'type' => 'structure', 'members' => [ 'Metric' => [ 'shape' => 'CurrentMetric', ], 'Value' => [ 'shape' => 'Value', 'box' => true, ], ], ], 'CurrentMetricDataCollections' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetricData', ], ], 'CurrentMetricName' => [ 'type' => 'string', 'enum' => [ 'AGENTS_ONLINE', 'AGENTS_AVAILABLE', 'AGENTS_ON_CALL', 'AGENTS_NON_PRODUCTIVE', 'AGENTS_AFTER_CONTACT_WORK', 'AGENTS_ERROR', 'AGENTS_STAFFED', 'CONTACTS_IN_QUEUE', 'OLDEST_CONTACT_AGE', 'CONTACTS_SCHEDULED', 'AGENTS_ON_CONTACT', 'SLOTS_ACTIVE', 'SLOTS_AVAILABLE', ], ], 'CurrentMetricResult' => [ 'type' => 'structure', 'members' => [ 'Dimensions' => [ 'shape' => 'Dimensions', ], 'Collections' => [ 'shape' => 'CurrentMetricDataCollections', ], ], ], 'CurrentMetricResults' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetricResult', ], ], 'CurrentMetricSortCriteria' => [ 'type' => 'structure', 'members' => [ 'SortByMetric' => [ 'shape' => 'CurrentMetricName', ], 'SortOrder' => [ 'shape' => 'SortOrder', ], ], ], 'CurrentMetricSortCriteriaMaxOne' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetricSortCriteria', ], 'max' => 1, 'min' => 0, ], 'CurrentMetrics' => [ 'type' => 'list', 'member' => [ 'shape' => 'CurrentMetric', ], ], 'DateReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'DeactivateEvaluationFormRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'EvaluationFormId', 'EvaluationFormVersion', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'EvaluationFormId' => [ 'shape' => 'ResourceId', 'location' => 'uri', 'locationName' => 'EvaluationFormId', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', ], ], ], 'DeactivateEvaluationFormResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationFormId', 'EvaluationFormArn', 'EvaluationFormVersion', ], 'members' => [ 'EvaluationFormId' => [ 'shape' => 'ResourceId', ], 'EvaluationFormArn' => [ 'shape' => 'ARN', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', ], ], ], 'DefaultVocabulary' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LanguageCode', 'VocabularyId', 'VocabularyName', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], 'VocabularyName' => [ 'shape' => 'VocabularyName', ], ], ], 'DefaultVocabularyList' => [ 'type' => 'list', 'member' => [ 'shape' => 'DefaultVocabulary', ], ], 'Delay' => [ 'type' => 'integer', 'max' => 9999, 'min' => 0, ], 'DeleteContactEvaluationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'EvaluationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'EvaluationId' => [ 'shape' => 'ResourceId', 'location' => 'uri', 'locationName' => 'EvaluationId', ], ], ], 'DeleteContactFlowModuleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], ], ], 'DeleteContactFlowModuleResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteContactFlowRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], ], ], 'DeleteContactFlowResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteEvaluationFormRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'EvaluationFormId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'EvaluationFormId' => [ 'shape' => 'ResourceId', 'location' => 'uri', 'locationName' => 'EvaluationFormId', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', 'location' => 'querystring', 'locationName' => 'version', ], ], ], 'DeleteHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', 'location' => 'uri', 'locationName' => 'HoursOfOperationId', ], ], ], 'DeleteInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DeleteIntegrationAssociationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], ], ], 'DeletePromptRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'PromptId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'PromptId' => [ 'shape' => 'PromptId', 'location' => 'uri', 'locationName' => 'PromptId', ], ], ], 'DeleteQueueRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], ], ], 'DeleteQuickConnectRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], ], ], 'DeleteRoutingProfileRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], ], ], 'DeleteRuleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RuleId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RuleId' => [ 'shape' => 'RuleId', 'location' => 'uri', 'locationName' => 'RuleId', ], ], ], 'DeleteSecurityProfileRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'SecurityProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], ], ], 'DeleteTaskTemplateRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'TaskTemplateId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'TaskTemplateId' => [ 'shape' => 'TaskTemplateId', 'location' => 'uri', 'locationName' => 'TaskTemplateId', ], ], ], 'DeleteTaskTemplateResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteTrafficDistributionGroupRequest' => [ 'type' => 'structure', 'required' => [ 'TrafficDistributionGroupId', ], 'members' => [ 'TrafficDistributionGroupId' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'TrafficDistributionGroupId', ], ], ], 'DeleteTrafficDistributionGroupResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteUseCaseRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', 'UseCaseId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], 'UseCaseId' => [ 'shape' => 'UseCaseId', 'location' => 'uri', 'locationName' => 'UseCaseId', ], ], ], 'DeleteUserHierarchyGroupRequest' => [ 'type' => 'structure', 'required' => [ 'HierarchyGroupId', 'InstanceId', ], 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', 'location' => 'uri', 'locationName' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'DeleteUserRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'UserId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], ], ], 'DeleteViewRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ViewId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ViewId' => [ 'shape' => 'ViewId', 'location' => 'uri', 'locationName' => 'ViewId', ], ], ], 'DeleteViewResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteViewVersionRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ViewId', 'ViewVersion', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ViewId' => [ 'shape' => 'ViewId', 'location' => 'uri', 'locationName' => 'ViewId', ], 'ViewVersion' => [ 'shape' => 'ViewVersion', 'location' => 'uri', 'locationName' => 'ViewVersion', ], ], ], 'DeleteViewVersionResponse' => [ 'type' => 'structure', 'members' => [], ], 'DeleteVocabularyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'VocabularyId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', 'location' => 'uri', 'locationName' => 'VocabularyId', ], ], ], 'DeleteVocabularyResponse' => [ 'type' => 'structure', 'required' => [ 'VocabularyArn', 'VocabularyId', 'State', ], 'members' => [ 'VocabularyArn' => [ 'shape' => 'ARN', ], 'VocabularyId' => [ 'shape' => 'VocabularyId', ], 'State' => [ 'shape' => 'VocabularyState', ], ], ], 'DescribeAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AgentStatusId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', 'location' => 'uri', 'locationName' => 'AgentStatusId', ], ], ], 'DescribeAgentStatusResponse' => [ 'type' => 'structure', 'members' => [ 'AgentStatus' => [ 'shape' => 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'IntegrationAssociationSummary', ], ], 'IntegrationType' => [ 'type' => 'string', 'enum' => [ 'EVENT', 'VOICE_ID', 'PINPOINT_APP', 'WISDOM_ASSISTANT', 'WISDOM_KNOWLEDGE_BASE', 'CASES_DOMAIN', 'APPLICATION', ], ], 'InternalServiceException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 500, ], 'exception' => true, ], 'IntervalDetails' => [ 'type' => 'structure', 'members' => [ 'TimeZone' => [ 'shape' => 'String', ], 'IntervalPeriod' => [ 'shape' => 'IntervalPeriod', ], ], ], 'IntervalPeriod' => [ 'type' => 'string', 'enum' => [ 'FIFTEEN_MIN', 'THIRTY_MIN', 'HOUR', 'DAY', 'WEEK', 'TOTAL', ], ], 'InvalidContactFlowException' => [ 'type' => 'structure', 'members' => [ 'problems' => [ 'shape' => 'Problems', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvalidContactFlowModuleException' => [ 'type' => 'structure', 'members' => [ 'Problems' => [ 'shape' => 'Problems', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvalidParameterException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvalidRequestException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'InvisibleFieldInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateFieldIdentifier', ], ], ], 'InvisibleTaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'InvisibleFieldInfo', ], ], 'KeyId' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'KinesisFirehoseConfig' => [ 'type' => 'structure', 'required' => [ 'FirehoseArn', ], 'members' => [ 'FirehoseArn' => [ 'shape' => 'ARN', ], ], ], 'KinesisStreamConfig' => [ 'type' => 'structure', 'required' => [ 'StreamArn', ], 'members' => [ 'StreamArn' => [ 'shape' => 'ARN', ], ], ], 'KinesisVideoStreamConfig' => [ 'type' => 'structure', 'required' => [ 'Prefix', 'RetentionPeriodHours', 'EncryptionConfig', ], 'members' => [ 'Prefix' => [ 'shape' => 'Prefix', ], 'RetentionPeriodHours' => [ 'shape' => 'Hours', ], 'EncryptionConfig' => [ 'shape' => 'EncryptionConfig', ], ], ], 'LargeNextToken' => [ 'type' => 'string', 'max' => 100000, 'min' => 1, ], 'LexBot' => [ 'type' => 'structure', 'required' => [ 'Name', 'LexRegion', ], 'members' => [ 'Name' => [ 'shape' => 'BotName', ], 'LexRegion' => [ 'shape' => 'LexRegion', ], ], ], 'LexBotConfig' => [ 'type' => 'structure', 'members' => [ 'LexBot' => [ 'shape' => 'LexBot', ], 'LexV2Bot' => [ 'shape' => 'LexV2Bot', ], ], ], 'LexBotConfigList' => [ 'type' => 'list', 'member' => [ 'shape' => 'LexBotConfig', ], ], 'LexBotsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'LexBot', ], ], 'LexRegion' => [ 'type' => 'string', 'max' => 60, ], 'LexV2Bot' => [ 'type' => 'structure', 'members' => [ 'AliasArn' => [ 'shape' => 'AliasArn', ], ], ], 'LexVersion' => [ 'type' => 'string', 'enum' => [ 'V1', 'V2', ], ], 'LimitExceededException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 429, ], 'exception' => true, ], 'ListAgentStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'AgentStatusTypes' => [ 'shape' => 'AgentStatusTypes', 'location' => 'querystring', 'locationName' => 'AgentStatusTypes', ], ], ], 'ListAgentStatusResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'AgentStatusSummaryList' => [ 'shape' => 'AgentStatusSummaryList', ], ], ], 'ListApprovedOriginsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListApprovedOriginsResponse' => [ 'type' => 'structure', 'members' => [ 'Origins' => [ 'shape' => 'OriginsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListBotsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'LexVersion', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'LexVersion' => [ 'shape' => 'LexVersion', 'location' => 'querystring', 'locationName' => 'lexVersion', ], ], ], 'ListBotsResponse' => [ 'type' => 'structure', 'members' => [ 'LexBots' => [ 'shape' => 'LexBotConfigList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactEvaluationsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'querystring', 'locationName' => 'contactId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListContactEvaluationsResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationSummaryList', ], 'members' => [ 'EvaluationSummaryList' => [ 'shape' => 'EvaluationSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactFlowModulesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'ContactFlowModuleState' => [ 'shape' => 'ContactFlowModuleState', 'location' => 'querystring', 'locationName' => 'state', ], ], ], 'ListContactFlowModulesResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowModulesSummaryList' => [ 'shape' => 'ContactFlowModulesSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactFlowsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowTypes' => [ 'shape' => 'ContactFlowTypes', 'location' => 'querystring', 'locationName' => 'contactFlowTypes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListContactFlowsResponse' => [ 'type' => 'structure', 'members' => [ 'ContactFlowSummaryList' => [ 'shape' => 'ContactFlowSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListContactReferencesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ReferenceTypes', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'ContactId', ], 'ReferenceTypes' => [ 'shape' => 'ReferenceTypes', 'location' => 'querystring', 'locationName' => 'referenceTypes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListContactReferencesResponse' => [ 'type' => 'structure', 'members' => [ 'ReferenceSummaryList' => [ 'shape' => 'ReferenceSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListDefaultVocabulariesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'MaxResults' => [ 'shape' => 'MaxResult100', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], ], ], 'ListDefaultVocabulariesResponse' => [ 'type' => 'structure', 'required' => [ 'DefaultVocabularyList', ], 'members' => [ 'DefaultVocabularyList' => [ 'shape' => 'DefaultVocabularyList', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], ], ], 'ListEvaluationFormVersionsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'EvaluationFormId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'EvaluationFormId' => [ 'shape' => 'ResourceId', 'location' => 'uri', 'locationName' => 'EvaluationFormId', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListEvaluationFormVersionsResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationFormVersionSummaryList', ], 'members' => [ 'EvaluationFormVersionSummaryList' => [ 'shape' => 'EvaluationFormVersionSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListEvaluationFormsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListEvaluationFormsResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationFormSummaryList', ], 'members' => [ 'EvaluationFormSummaryList' => [ 'shape' => 'EvaluationFormSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListHoursOfOperationsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListHoursOfOperationsResponse' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperationSummaryList' => [ 'shape' => 'HoursOfOperationSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListInstanceAttributesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult7', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListInstanceAttributesResponse' => [ 'type' => 'structure', 'members' => [ 'Attributes' => [ 'shape' => 'AttributesList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListInstanceStorageConfigsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ResourceType', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', 'location' => 'querystring', 'locationName' => 'resourceType', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListInstanceStorageConfigsResponse' => [ 'type' => 'structure', 'members' => [ 'StorageConfigs' => [ 'shape' => 'InstanceStorageConfigs', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListInstancesRequest' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListInstancesResponse' => [ 'type' => 'structure', 'members' => [ 'InstanceSummaryList' => [ 'shape' => 'InstanceSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListIntegrationAssociationsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationType' => [ 'shape' => 'IntegrationType', 'location' => 'querystring', 'locationName' => 'integrationType', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListIntegrationAssociationsResponse' => [ 'type' => 'structure', 'members' => [ 'IntegrationAssociationSummaryList' => [ 'shape' => 'IntegrationAssociationSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListLambdaFunctionsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListLambdaFunctionsResponse' => [ 'type' => 'structure', 'members' => [ 'LambdaFunctions' => [ 'shape' => 'FunctionArnsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListLexBotsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult25', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListLexBotsResponse' => [ 'type' => 'structure', 'members' => [ 'LexBots' => [ 'shape' => 'LexBotsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListPhoneNumbersRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'PhoneNumberTypes' => [ 'shape' => 'PhoneNumberTypes', 'location' => 'querystring', 'locationName' => 'phoneNumberTypes', ], 'PhoneNumberCountryCodes' => [ 'shape' => 'PhoneNumberCountryCodes', 'location' => 'querystring', 'locationName' => 'phoneNumberCountryCodes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListPhoneNumbersResponse' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberSummaryList' => [ 'shape' => 'PhoneNumberSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListPhoneNumbersSummary' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'TargetArn' => [ 'shape' => 'ARN', ], ], ], 'ListPhoneNumbersSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ListPhoneNumbersSummary', ], ], 'ListPhoneNumbersV2Request' => [ 'type' => 'structure', 'members' => [ 'TargetArn' => [ 'shape' => 'ARN', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, ], 'NextToken' => [ 'shape' => 'LargeNextToken', ], 'PhoneNumberCountryCodes' => [ 'shape' => 'PhoneNumberCountryCodes', ], 'PhoneNumberTypes' => [ 'shape' => 'PhoneNumberTypes', ], 'PhoneNumberPrefix' => [ 'shape' => 'PhoneNumberPrefix', ], ], ], 'ListPhoneNumbersV2Response' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'LargeNextToken', ], 'ListPhoneNumbersSummaryList' => [ 'shape' => 'ListPhoneNumbersSummaryList', ], ], ], 'ListPromptsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListPromptsResponse' => [ 'type' => 'structure', 'members' => [ 'PromptSummaryList' => [ 'shape' => 'PromptSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListQueueQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListQueueQuickConnectsResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'QuickConnectSummaryList' => [ 'shape' => 'QuickConnectSummaryList', ], ], ], 'ListQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueTypes' => [ 'shape' => 'QueueTypes', 'location' => 'querystring', 'locationName' => 'queueTypes', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListQueuesResponse' => [ 'type' => 'structure', 'members' => [ 'QueueSummaryList' => [ 'shape' => 'QueueSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'QuickConnectTypes' => [ 'shape' => 'QuickConnectTypes', 'location' => 'querystring', 'locationName' => 'QuickConnectTypes', ], ], ], 'ListQuickConnectsResponse' => [ 'type' => 'structure', 'members' => [ 'QuickConnectSummaryList' => [ 'shape' => 'QuickConnectSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListRoutingProfileQueuesResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'RoutingProfileQueueConfigSummaryList' => [ 'shape' => 'RoutingProfileQueueConfigSummaryList', ], ], ], 'ListRoutingProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListRoutingProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'RoutingProfileSummaryList' => [ 'shape' => 'RoutingProfileSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListRulesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'PublishStatus' => [ 'shape' => 'RulePublishStatus', 'location' => 'querystring', 'locationName' => 'publishStatus', ], 'EventSourceName' => [ 'shape' => 'EventSourceName', 'location' => 'querystring', 'locationName' => 'eventSourceName', ], 'MaxResults' => [ 'shape' => 'MaxResult200', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListRulesResponse' => [ 'type' => 'structure', 'required' => [ 'RuleSummaryList', ], 'members' => [ 'RuleSummaryList' => [ 'shape' => 'RuleSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityKeysRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult2', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityKeysResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityKeys' => [ 'shape' => 'SecurityKeysList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityProfileApplicationsRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileId', 'InstanceId', ], 'members' => [ 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityProfileApplicationsResponse' => [ 'type' => 'structure', 'members' => [ 'Applications' => [ 'shape' => 'Applications', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityProfilePermissionsRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileId', 'InstanceId', ], 'members' => [ 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityProfilePermissionsResponse' => [ 'type' => 'structure', 'members' => [ 'Permissions' => [ 'shape' => 'PermissionsList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListSecurityProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListSecurityProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityProfileSummaryList' => [ 'shape' => 'SecurityProfileSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListTagsForResourceRequest' => [ 'type' => 'structure', 'required' => [ 'resourceArn', ], 'members' => [ 'resourceArn' => [ 'shape' => 'ARN', 'location' => 'uri', 'locationName' => 'resourceArn', ], ], ], 'ListTagsForResourceResponse' => [ 'type' => 'structure', 'members' => [ 'tags' => [ 'shape' => 'TagMap', ], ], ], 'ListTaskTemplatesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', 'location' => 'querystring', 'locationName' => 'status', ], 'Name' => [ 'shape' => 'TaskTemplateName', 'location' => 'querystring', 'locationName' => 'name', ], ], ], 'ListTaskTemplatesResponse' => [ 'type' => 'structure', 'members' => [ 'TaskTemplates' => [ 'shape' => 'TaskTemplateList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListTrafficDistributionGroupUsersRequest' => [ 'type' => 'structure', 'required' => [ 'TrafficDistributionGroupId', ], 'members' => [ 'TrafficDistributionGroupId' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'TrafficDistributionGroupId', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], ], ], 'ListTrafficDistributionGroupUsersResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'TrafficDistributionGroupUserSummaryList' => [ 'shape' => 'TrafficDistributionGroupUserSummaryList', ], ], ], 'ListTrafficDistributionGroupsRequest' => [ 'type' => 'structure', 'members' => [ 'MaxResults' => [ 'shape' => 'MaxResult10', 'location' => 'querystring', 'locationName' => 'maxResults', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'InstanceId' => [ 'shape' => 'InstanceIdOrArn', 'location' => 'querystring', 'locationName' => 'instanceId', ], ], ], 'ListTrafficDistributionGroupsResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'NextToken', ], 'TrafficDistributionGroupSummaryList' => [ 'shape' => 'TrafficDistributionGroupSummaryList', ], ], ], 'ListUseCasesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'IntegrationAssociationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', 'location' => 'uri', 'locationName' => 'IntegrationAssociationId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListUseCasesResponse' => [ 'type' => 'structure', 'members' => [ 'UseCaseSummaryList' => [ 'shape' => 'UseCaseSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListUserHierarchyGroupsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListUserHierarchyGroupsResponse' => [ 'type' => 'structure', 'members' => [ 'UserHierarchyGroupSummaryList' => [ 'shape' => 'HierarchyGroupSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListUsersRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResult1000', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListUsersResponse' => [ 'type' => 'structure', 'members' => [ 'UserSummaryList' => [ 'shape' => 'UserSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken', ], ], ], 'ListViewVersionsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ViewId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ViewId' => [ 'shape' => 'ViewId', 'location' => 'uri', 'locationName' => 'ViewId', ], 'NextToken' => [ 'shape' => 'ViewsNextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResults', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListViewVersionsResponse' => [ 'type' => 'structure', 'members' => [ 'ViewVersionSummaryList' => [ 'shape' => 'ViewVersionSummaryList', ], 'NextToken' => [ 'shape' => 'ViewsNextToken', ], ], ], 'ListViewsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Type' => [ 'shape' => 'ViewType', 'location' => 'querystring', 'locationName' => 'type', ], 'NextToken' => [ 'shape' => 'ViewsNextToken', 'location' => 'querystring', 'locationName' => 'nextToken', ], 'MaxResults' => [ 'shape' => 'MaxResults', 'box' => true, 'location' => 'querystring', 'locationName' => 'maxResults', ], ], ], 'ListViewsResponse' => [ 'type' => 'structure', 'members' => [ 'ViewsSummaryList' => [ 'shape' => 'ViewsSummaryList', ], 'NextToken' => [ 'shape' => 'ViewsNextToken', ], ], ], 'Long' => [ 'type' => 'long', ], 'MaxResult10' => [ 'type' => 'integer', 'max' => 10, 'min' => 1, ], 'MaxResult100' => [ 'type' => 'integer', 'max' => 100, 'min' => 1, ], 'MaxResult1000' => [ 'type' => 'integer', 'max' => 1000, 'min' => 1, ], 'MaxResult2' => [ 'type' => 'integer', 'max' => 2, 'min' => 1, ], 'MaxResult200' => [ 'type' => 'integer', 'max' => 200, 'min' => 1, ], 'MaxResult25' => [ 'type' => 'integer', 'max' => 25, 'min' => 1, ], 'MaxResult7' => [ 'type' => 'integer', 'max' => 7, 'min' => 1, ], 'MaxResults' => [ 'type' => 'integer', 'max' => 100, 'min' => 1, ], 'MaximumResultReturnedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'MediaConcurrencies' => [ 'type' => 'list', 'member' => [ 'shape' => 'MediaConcurrency', ], ], 'MediaConcurrency' => [ 'type' => 'structure', 'required' => [ 'Channel', 'Concurrency', ], 'members' => [ 'Channel' => [ 'shape' => 'Channel', ], 'Concurrency' => [ 'shape' => 'Concurrency', ], 'CrossChannelBehavior' => [ 'shape' => 'CrossChannelBehavior', ], ], ], 'Message' => [ 'type' => 'string', ], 'MetricDataCollectionsV2' => [ 'type' => 'list', 'member' => [ 'shape' => 'MetricDataV2', ], ], 'MetricDataV2' => [ 'type' => 'structure', 'members' => [ 'Metric' => [ 'shape' => 'MetricV2', ], 'Value' => [ 'shape' => 'Value', 'box' => true, ], ], ], 'MetricFilterV2' => [ 'type' => 'structure', 'members' => [ 'MetricFilterKey' => [ 'shape' => 'String', ], 'MetricFilterValues' => [ 'shape' => 'MetricFilterValueList', ], 'Negate' => [ 'shape' => 'Boolean', ], ], ], 'MetricFilterValueList' => [ 'type' => 'list', 'member' => [ 'shape' => 'String', ], 'max' => 10, 'min' => 1, ], 'MetricFiltersV2List' => [ 'type' => 'list', 'member' => [ 'shape' => 'MetricFilterV2', ], 'max' => 2, ], 'MetricInterval' => [ 'type' => 'structure', 'members' => [ 'Interval' => [ 'shape' => 'IntervalPeriod', ], 'StartTime' => [ 'shape' => 'Timestamp', ], 'EndTime' => [ 'shape' => 'Timestamp', ], ], ], 'MetricNameV2' => [ 'type' => 'string', ], 'MetricResultV2' => [ 'type' => 'structure', 'members' => [ 'Dimensions' => [ 'shape' => 'DimensionsV2Map', ], 'MetricInterval' => [ 'shape' => 'MetricInterval', ], 'Collections' => [ 'shape' => 'MetricDataCollectionsV2', ], ], ], 'MetricResultsV2' => [ 'type' => 'list', 'member' => [ 'shape' => 'MetricResultV2', ], ], 'MetricV2' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'MetricNameV2', ], 'Threshold' => [ 'shape' => 'ThresholdCollections', ], 'MetricFilters' => [ 'shape' => 'MetricFiltersV2List', ], ], ], 'MetricsV2' => [ 'type' => 'list', 'member' => [ 'shape' => 'MetricV2', ], ], 'MinutesLimit60' => [ 'type' => 'integer', 'max' => 59, 'min' => 0, ], 'MonitorCapability' => [ 'type' => 'string', 'enum' => [ 'SILENT_MONITOR', 'BARGE', ], ], 'MonitorContactRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'UserId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'UserId' => [ 'shape' => 'AgentResourceId', ], 'AllowedMonitorCapabilities' => [ 'shape' => 'AllowedMonitorCapabilities', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'MonitorContactResponse' => [ 'type' => 'structure', 'members' => [ 'ContactId' => [ 'shape' => 'ContactId', ], 'ContactArn' => [ 'shape' => 'ARN', ], ], ], 'Name' => [ 'type' => 'string', 'max' => 512, 'min' => 0, ], 'Name128' => [ 'type' => 'string', 'max' => 128, 'min' => 1, 'pattern' => '(^[\\S].*[\\S]$)|(^[\\S]$)', ], 'Namespace' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'NextToken' => [ 'type' => 'string', ], 'NextToken2500' => [ 'type' => 'string', 'max' => 2500, 'min' => 1, ], 'NotificationContentType' => [ 'type' => 'string', 'enum' => [ 'PLAIN_TEXT', ], ], 'NotificationDeliveryType' => [ 'type' => 'string', 'enum' => [ 'EMAIL', ], ], 'NotificationRecipientType' => [ 'type' => 'structure', 'members' => [ 'UserTags' => [ 'shape' => 'UserTagMap', ], 'UserIds' => [ 'shape' => 'UserIdList', ], ], ], 'NumberReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'NumericQuestionPropertyAutomationLabel' => [ 'type' => 'string', 'enum' => [ 'OVERALL_CUSTOMER_SENTIMENT_SCORE', 'OVERALL_AGENT_SENTIMENT_SCORE', 'NON_TALK_TIME', 'NON_TALK_TIME_PERCENTAGE', 'NUMBER_OF_INTERRUPTIONS', 'CONTACT_DURATION', 'AGENT_INTERACTION_DURATION', 'CUSTOMER_HOLD_TIME', ], ], 'NumericQuestionPropertyValueAutomation' => [ 'type' => 'structure', 'required' => [ 'Label', ], 'members' => [ 'Label' => [ 'shape' => 'NumericQuestionPropertyAutomationLabel', ], ], ], 'Origin' => [ 'type' => 'string', 'max' => 267, ], 'OriginsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Origin', ], ], 'OutboundCallerConfig' => [ 'type' => 'structure', 'members' => [ 'OutboundCallerIdName' => [ 'shape' => 'OutboundCallerIdName', ], 'OutboundCallerIdNumberId' => [ 'shape' => 'PhoneNumberId', ], 'OutboundFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'OutboundCallerIdName' => [ 'type' => 'string', 'max' => 255, 'min' => 1, ], 'OutboundCallsEnabled' => [ 'type' => 'boolean', ], 'OutboundContactNotPermittedException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 403, ], 'exception' => true, ], 'PEM' => [ 'type' => 'string', 'max' => 1024, 'min' => 1, ], 'ParticipantDetails' => [ 'type' => 'structure', 'required' => [ 'DisplayName', ], 'members' => [ 'DisplayName' => [ 'shape' => 'DisplayName', ], ], ], 'ParticipantDetailsToAdd' => [ 'type' => 'structure', 'members' => [ 'ParticipantRole' => [ 'shape' => 'ParticipantRole', ], 'DisplayName' => [ 'shape' => 'DisplayName', ], ], ], 'ParticipantId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'ParticipantRole' => [ 'type' => 'string', 'enum' => [ 'AGENT', 'CUSTOMER', 'SYSTEM', 'CUSTOM_BOT', ], ], 'ParticipantTimerAction' => [ 'type' => 'string', 'enum' => [ 'Unset', ], ], 'ParticipantTimerConfigList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ParticipantTimerConfiguration', ], 'max' => 6, 'min' => 1, ], 'ParticipantTimerConfiguration' => [ 'type' => 'structure', 'required' => [ 'ParticipantRole', 'TimerType', 'TimerValue', ], 'members' => [ 'ParticipantRole' => [ 'shape' => 'TimerEligibleParticipantRoles', ], 'TimerType' => [ 'shape' => 'ParticipantTimerType', ], 'TimerValue' => [ 'shape' => 'ParticipantTimerValue', ], ], ], 'ParticipantTimerDurationInMinutes' => [ 'type' => 'integer', 'max' => 480, 'min' => 2, ], 'ParticipantTimerType' => [ 'type' => 'string', 'enum' => [ 'IDLE', 'DISCONNECT_NONCUSTOMER', ], ], 'ParticipantTimerValue' => [ 'type' => 'structure', 'members' => [ 'ParticipantTimerAction' => [ 'shape' => 'ParticipantTimerAction', ], 'ParticipantTimerDurationInMinutes' => [ 'shape' => 'ParticipantTimerDurationInMinutes', ], ], 'union' => true, ], 'ParticipantToken' => [ 'type' => 'string', 'max' => 1000, 'min' => 1, ], 'ParticipantTokenCredentials' => [ 'type' => 'structure', 'members' => [ 'ParticipantToken' => [ 'shape' => 'ParticipantToken', ], 'Expiry' => [ 'shape' => 'ISO8601Datetime', ], ], ], 'Password' => [ 'type' => 'string', 'pattern' => '/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\d)[a-zA-Z\\d\\S]{8,64}$/', ], 'Percentage' => [ 'type' => 'integer', 'max' => 100, 'min' => 0, ], 'Permission' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'PermissionsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'SecurityProfilePermission', ], 'max' => 500, ], 'PersistentChat' => [ 'type' => 'structure', 'members' => [ 'RehydrationType' => [ 'shape' => 'RehydrationType', ], 'SourceContactId' => [ 'shape' => 'ContactId', ], ], ], 'PhoneNumber' => [ 'type' => 'string', 'pattern' => '\\\\+[1-9]\\\\d{1,14}$', ], 'PhoneNumberCountryCode' => [ 'type' => 'string', 'enum' => [ 'AF', 'AL', 'DZ', 'AS', 'AD', 'AO', 'AI', 'AQ', 'AG', 'AR', 'AM', 'AW', 'AU', 'AT', 'AZ', 'BS', 'BH', 'BD', 'BB', 'BY', 'BE', 'BZ', 'BJ', 'BM', 'BT', 'BO', 'BA', 'BW', 'BR', 'IO', 'VG', 'BN', 'BG', 'BF', 'BI', 'KH', 'CM', 'CA', 'CV', 'KY', 'CF', 'TD', 'CL', 'CN', 'CX', 'CC', 'CO', 'KM', 'CK', 'CR', 'HR', 'CU', 'CW', 'CY', 'CZ', 'CD', 'DK', 'DJ', 'DM', 'DO', 'TL', 'EC', 'EG', 'SV', 'GQ', 'ER', 'EE', 'ET', 'FK', 'FO', 'FJ', 'FI', 'FR', 'PF', 'GA', 'GM', 'GE', 'DE', 'GH', 'GI', 'GR', 'GL', 'GD', 'GU', 'GT', 'GG', 'GN', 'GW', 'GY', 'HT', 'HN', 'HK', 'HU', 'IS', 'IN', 'ID', 'IR', 'IQ', 'IE', 'IM', 'IL', 'IT', 'CI', 'JM', 'JP', 'JE', 'JO', 'KZ', 'KE', 'KI', 'KW', 'KG', 'LA', 'LV', 'LB', 'LS', 'LR', 'LY', 'LI', 'LT', 'LU', 'MO', 'MK', 'MG', 'MW', 'MY', 'MV', 'ML', 'MT', 'MH', 'MR', 'MU', 'YT', 'MX', 'FM', 'MD', 'MC', 'MN', 'ME', 'MS', 'MA', 'MZ', 'MM', 'NA', 'NR', 'NP', 'NL', 'AN', 'NC', 'NZ', 'NI', 'NE', 'NG', 'NU', 'KP', 'MP', 'NO', 'OM', 'PK', 'PW', 'PA', 'PG', 'PY', 'PE', 'PH', 'PN', 'PL', 'PT', 'PR', 'QA', 'CG', 'RE', 'RO', 'RU', 'RW', 'BL', 'SH', 'KN', 'LC', 'MF', 'PM', 'VC', 'WS', 'SM', 'ST', 'SA', 'SN', 'RS', 'SC', 'SL', 'SG', 'SX', 'SK', 'SI', 'SB', 'SO', 'ZA', 'KR', 'ES', 'LK', 'SD', 'SR', 'SJ', 'SZ', 'SE', 'CH', 'SY', 'TW', 'TJ', 'TZ', 'TH', 'TG', 'TK', 'TO', 'TT', 'TN', 'TR', 'TM', 'TC', 'TV', 'VI', 'UG', 'UA', 'AE', 'GB', 'US', 'UY', 'UZ', 'VU', 'VA', 'VE', 'VN', 'WF', 'EH', 'YE', 'ZM', 'ZW', ], ], 'PhoneNumberCountryCodes' => [ 'type' => 'list', 'member' => [ 'shape' => 'PhoneNumberCountryCode', ], 'max' => 10, ], 'PhoneNumberDescription' => [ 'type' => 'string', 'max' => 500, 'min' => 0, 'pattern' => '^[\\W\\S_]*', ], 'PhoneNumberId' => [ 'type' => 'string', ], 'PhoneNumberPrefix' => [ 'type' => 'string', 'pattern' => '\\\\+?[0-9]{1,11}', ], 'PhoneNumberQuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'PhoneNumber', ], 'members' => [ 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], ], ], 'PhoneNumberStatus' => [ 'type' => 'structure', 'members' => [ 'Status' => [ 'shape' => 'PhoneNumberWorkflowStatus', ], 'Message' => [ 'shape' => 'PhoneNumberWorkflowMessage', ], ], ], 'PhoneNumberSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'PhoneNumberId', ], 'Arn' => [ 'shape' => 'ARN', ], 'PhoneNumber' => [ 'shape' => 'PhoneNumber', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], ], ], 'PhoneNumberSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PhoneNumberSummary', ], ], 'PhoneNumberType' => [ 'type' => 'string', 'enum' => [ 'TOLL_FREE', 'DID', 'UIFN', 'SHARED', 'THIRD_PARTY_TF', 'THIRD_PARTY_DID', ], ], 'PhoneNumberTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'PhoneNumberType', ], 'max' => 6, ], 'PhoneNumberWorkflowMessage' => [ 'type' => 'string', 'max' => 255, 'min' => 0, 'pattern' => '^[\\W\\S_]*', ], 'PhoneNumberWorkflowStatus' => [ 'type' => 'string', 'enum' => [ 'CLAIMED', 'IN_PROGRESS', 'FAILED', ], ], 'PhoneType' => [ 'type' => 'string', 'enum' => [ 'SOFT_PHONE', 'DESK_PHONE', ], ], 'Prefix' => [ 'type' => 'string', 'max' => 128, 'min' => 1, ], 'Priority' => [ 'type' => 'integer', 'max' => 99, 'min' => 1, ], 'ProblemDetail' => [ 'type' => 'structure', 'members' => [ 'message' => [ 'shape' => 'ProblemMessageString', ], ], ], 'ProblemMessageString' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'Problems' => [ 'type' => 'list', 'member' => [ 'shape' => 'ProblemDetail', ], 'max' => 50, 'min' => 1, ], 'Prompt' => [ 'type' => 'structure', 'members' => [ 'PromptARN' => [ 'shape' => 'ARN', ], 'PromptId' => [ 'shape' => 'PromptId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'PromptDescription', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'PromptDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'PromptId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'PromptList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Prompt', ], ], 'PromptName' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'PromptPresignedUrl' => [ 'type' => 'string', 'max' => 2000, 'min' => 1, ], 'PromptSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PromptSearchCriteria', ], ], 'PromptSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'PromptSearchConditionList', ], 'AndConditions' => [ 'shape' => 'PromptSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], ], ], 'PromptSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'PromptSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'PromptId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'PromptName', ], ], ], 'PromptSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PromptSummary', ], ], 'PropertyValidationException' => [ 'type' => 'structure', 'required' => [ 'Message', ], 'members' => [ 'Message' => [ 'shape' => 'Message', ], 'PropertyList' => [ 'shape' => 'PropertyValidationExceptionPropertyList', ], ], 'error' => [ 'httpStatusCode' => 400, ], 'exception' => true, ], 'PropertyValidationExceptionProperty' => [ 'type' => 'structure', 'required' => [ 'PropertyPath', 'Reason', 'Message', ], 'members' => [ 'PropertyPath' => [ 'shape' => 'String', ], 'Reason' => [ 'shape' => 'PropertyValidationExceptionReason', ], 'Message' => [ 'shape' => 'Message', ], ], ], 'PropertyValidationExceptionPropertyList' => [ 'type' => 'list', 'member' => [ 'shape' => 'PropertyValidationExceptionProperty', ], ], 'PropertyValidationExceptionReason' => [ 'type' => 'string', 'enum' => [ 'INVALID_FORMAT', 'UNIQUE_CONSTRAINT_VIOLATED', 'REFERENCED_RESOURCE_NOT_FOUND', 'RESOURCE_NAME_ALREADY_EXISTS', 'REQUIRED_PROPERTY_MISSING', 'NOT_SUPPORTED', ], ], 'PutUserStatusRequest' => [ 'type' => 'structure', 'required' => [ 'UserId', 'InstanceId', 'AgentStatusId', ], 'members' => [ 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AgentStatusId' => [ 'shape' => 'AgentStatusId', ], ], ], 'PutUserStatusResponse' => [ 'type' => 'structure', 'members' => [], ], 'Queue' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'CommonNameLength127', ], 'QueueArn' => [ 'shape' => 'ARN', ], 'QueueId' => [ 'shape' => 'QueueId', ], 'Description' => [ 'shape' => 'QueueDescription', ], 'OutboundCallerConfig' => [ 'shape' => 'OutboundCallerConfig', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], 'MaxContacts' => [ 'shape' => 'QueueMaxContacts', 'box' => true, ], 'Status' => [ 'shape' => 'QueueStatus', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'QueueDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'QueueId' => [ 'type' => 'string', ], 'QueueInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QueueId', ], 'EnqueueTimestamp' => [ 'shape' => 'timestamp', ], ], ], 'QueueMaxContacts' => [ 'type' => 'integer', 'min' => 0, ], 'QueueName' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'QueueQuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'QueueId', 'ContactFlowId', ], 'members' => [ 'QueueId' => [ 'shape' => 'QueueId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'QueueReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QueueId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'QueueSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueSearchCriteria', ], ], 'QueueSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'QueueSearchConditionList', ], 'AndConditions' => [ 'shape' => 'QueueSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], 'QueueTypeCondition' => [ 'shape' => 'SearchableQueueType', ], ], ], 'QueueSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'QueueSearchSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'Queue', ], ], 'QueueStatus' => [ 'type' => 'string', 'enum' => [ 'ENABLED', 'DISABLED', ], ], 'QueueSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QueueId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'QueueName', ], 'QueueType' => [ 'shape' => 'QueueType', ], ], ], 'QueueSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueSummary', ], ], 'QueueType' => [ 'type' => 'string', 'enum' => [ 'STANDARD', 'AGENT', ], ], 'QueueTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueType', ], 'max' => 2, ], 'Queues' => [ 'type' => 'list', 'member' => [ 'shape' => 'QueueId', ], 'max' => 100, 'min' => 1, ], 'QuickConnect' => [ 'type' => 'structure', 'members' => [ 'QuickConnectARN' => [ 'shape' => 'ARN', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'Description' => [ 'shape' => 'QuickConnectDescription', ], 'QuickConnectConfig' => [ 'shape' => 'QuickConnectConfig', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'QuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'QuickConnectType', ], 'members' => [ 'QuickConnectType' => [ 'shape' => 'QuickConnectType', ], 'UserConfig' => [ 'shape' => 'UserQuickConnectConfig', ], 'QueueConfig' => [ 'shape' => 'QueueQuickConnectConfig', ], 'PhoneConfig' => [ 'shape' => 'PhoneNumberQuickConnectConfig', ], ], ], 'QuickConnectDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'QuickConnectId' => [ 'type' => 'string', ], 'QuickConnectName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'QuickConnectSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectSearchCriteria', ], ], 'QuickConnectSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'QuickConnectSearchConditionList', ], 'AndConditions' => [ 'shape' => 'QuickConnectSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], ], ], 'QuickConnectSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'QuickConnectSearchSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnect', ], ], 'QuickConnectSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'QuickConnectId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'QuickConnectType' => [ 'shape' => 'QuickConnectType', ], ], ], 'QuickConnectSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectSummary', ], ], 'QuickConnectType' => [ 'type' => 'string', 'enum' => [ 'USER', 'QUEUE', 'PHONE_NUMBER', ], ], 'QuickConnectTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectType', ], 'max' => 3, ], 'QuickConnectsList' => [ 'type' => 'list', 'member' => [ 'shape' => 'QuickConnectId', ], 'max' => 50, 'min' => 1, ], 'ReadOnlyFieldInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateFieldIdentifier', ], ], ], 'ReadOnlyTaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'ReadOnlyFieldInfo', ], ], 'Reference' => [ 'type' => 'structure', 'required' => [ 'Value', 'Type', ], 'members' => [ 'Value' => [ 'shape' => 'ReferenceValue', ], 'Type' => [ 'shape' => 'ReferenceType', ], ], ], 'ReferenceId' => [ 'type' => 'string', 'max' => 40, 'min' => 1, ], 'ReferenceKey' => [ 'type' => 'string', 'max' => 4096, 'min' => 1, ], 'ReferenceStatus' => [ 'type' => 'string', 'enum' => [ 'APPROVED', 'REJECTED', ], ], 'ReferenceSummary' => [ 'type' => 'structure', 'members' => [ 'Url' => [ 'shape' => 'UrlReference', ], 'Attachment' => [ 'shape' => 'AttachmentReference', ], 'String' => [ 'shape' => 'StringReference', ], 'Number' => [ 'shape' => 'NumberReference', ], 'Date' => [ 'shape' => 'DateReference', ], 'Email' => [ 'shape' => 'EmailReference', ], ], 'union' => true, ], 'ReferenceSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'ReferenceSummary', ], ], 'ReferenceType' => [ 'type' => 'string', 'enum' => [ 'URL', 'ATTACHMENT', 'NUMBER', 'STRING', 'DATE', 'EMAIL', ], ], 'ReferenceTypes' => [ 'type' => 'list', 'member' => [ 'shape' => 'ReferenceType', ], 'max' => 6, ], 'ReferenceValue' => [ 'type' => 'string', 'max' => 4096, 'min' => 0, ], 'RehydrationType' => [ 'type' => 'string', 'enum' => [ 'ENTIRE_PAST_SESSION', 'FROM_SEGMENT', ], ], 'ReleasePhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, 'location' => 'querystring', 'locationName' => 'clientToken', ], ], ], 'ReplicateInstanceRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ReplicaRegion', 'ReplicaAlias', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceIdOrArn', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ReplicaRegion' => [ 'shape' => 'AwsRegion', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], 'ReplicaAlias' => [ 'shape' => 'DirectoryAlias', ], ], ], 'ReplicateInstanceResponse' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'RequiredFieldInfo' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'TaskTemplateFieldIdentifier', ], ], ], 'RequiredTaskTemplateFields' => [ 'type' => 'list', 'member' => [ 'shape' => 'RequiredFieldInfo', ], ], 'ResourceArnOrId' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'ResourceConflictException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'ResourceId' => [ 'type' => 'string', 'max' => 500, 'min' => 1, ], 'ResourceInUseException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], 'ResourceType' => [ 'shape' => 'ResourceType', ], 'ResourceId' => [ 'shape' => 'ARN', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'ResourceNotFoundException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 404, ], 'exception' => true, ], 'ResourceNotReadyException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 409, ], 'exception' => true, ], 'ResourceTagsSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'TagSearchCondition' => [ 'shape' => 'TagSearchCondition', ], ], ], 'ResourceType' => [ 'type' => 'string', 'enum' => [ 'CONTACT', 'CONTACT_FLOW', 'INSTANCE', 'PARTICIPANT', 'HIERARCHY_LEVEL', 'HIERARCHY_GROUP', 'USER', ], ], 'ResourceTypeList' => [ 'type' => 'list', 'member' => [ 'shape' => 'String', ], ], 'ResumeContactRecordingRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'InitialContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'InitialContactId' => [ 'shape' => 'ContactId', ], ], ], 'ResumeContactRecordingResponse' => [ 'type' => 'structure', 'members' => [], ], 'RoutingProfile' => [ 'type' => 'structure', 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], 'RoutingProfileArn' => [ 'shape' => 'ARN', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'Description' => [ 'shape' => 'RoutingProfileDescription', ], 'MediaConcurrencies' => [ 'shape' => 'MediaConcurrencies', ], 'DefaultOutboundQueueId' => [ 'shape' => 'QueueId', ], 'Tags' => [ 'shape' => 'TagMap', ], 'NumberOfAssociatedQueues' => [ 'shape' => 'Long', ], 'NumberOfAssociatedUsers' => [ 'shape' => 'Long', ], 'AgentAvailabilityTimer' => [ 'shape' => 'AgentAvailabilityTimer', ], ], ], 'RoutingProfileDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 1, ], 'RoutingProfileId' => [ 'type' => 'string', ], 'RoutingProfileList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfile', ], ], 'RoutingProfileName' => [ 'type' => 'string', 'max' => 127, 'min' => 1, ], 'RoutingProfileQueueConfig' => [ 'type' => 'structure', 'required' => [ 'QueueReference', 'Priority', 'Delay', ], 'members' => [ 'QueueReference' => [ 'shape' => 'RoutingProfileQueueReference', ], 'Priority' => [ 'shape' => 'Priority', 'box' => true, ], 'Delay' => [ 'shape' => 'Delay', 'box' => true, ], ], ], 'RoutingProfileQueueConfigList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileQueueConfig', ], 'max' => 10, 'min' => 1, ], 'RoutingProfileQueueConfigSummary' => [ 'type' => 'structure', 'required' => [ 'QueueId', 'QueueArn', 'QueueName', 'Priority', 'Delay', 'Channel', ], 'members' => [ 'QueueId' => [ 'shape' => 'QueueId', ], 'QueueArn' => [ 'shape' => 'ARN', ], 'QueueName' => [ 'shape' => 'QueueName', ], 'Priority' => [ 'shape' => 'Priority', ], 'Delay' => [ 'shape' => 'Delay', ], 'Channel' => [ 'shape' => 'Channel', ], ], ], 'RoutingProfileQueueConfigSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileQueueConfigSummary', ], ], 'RoutingProfileQueueReference' => [ 'type' => 'structure', 'required' => [ 'QueueId', 'Channel', ], 'members' => [ 'QueueId' => [ 'shape' => 'QueueId', ], 'Channel' => [ 'shape' => 'Channel', ], ], ], 'RoutingProfileQueueReferenceList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileQueueReference', ], ], 'RoutingProfileReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'RoutingProfileId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'RoutingProfileSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileSearchCriteria', ], ], 'RoutingProfileSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'RoutingProfileSearchConditionList', ], 'AndConditions' => [ 'shape' => 'RoutingProfileSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], ], ], 'RoutingProfileSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'RoutingProfileSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'RoutingProfileId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], ], ], 'RoutingProfileSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileSummary', ], ], 'RoutingProfiles' => [ 'type' => 'list', 'member' => [ 'shape' => 'RoutingProfileId', ], 'max' => 100, 'min' => 1, ], 'Rule' => [ 'type' => 'structure', 'required' => [ 'Name', 'RuleId', 'RuleArn', 'TriggerEventSource', 'Function', 'Actions', 'PublishStatus', 'CreatedTime', 'LastUpdatedTime', 'LastUpdatedBy', ], 'members' => [ 'Name' => [ 'shape' => 'RuleName', ], 'RuleId' => [ 'shape' => 'RuleId', ], 'RuleArn' => [ 'shape' => 'ARN', ], 'TriggerEventSource' => [ 'shape' => 'RuleTriggerEventSource', ], 'Function' => [ 'shape' => 'RuleFunction', ], 'Actions' => [ 'shape' => 'RuleActions', ], 'PublishStatus' => [ 'shape' => 'RulePublishStatus', ], 'CreatedTime' => [ 'shape' => 'Timestamp', ], 'LastUpdatedTime' => [ 'shape' => 'Timestamp', ], 'LastUpdatedBy' => [ 'shape' => 'ARN', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'RuleAction' => [ 'type' => 'structure', 'required' => [ 'ActionType', ], 'members' => [ 'ActionType' => [ 'shape' => 'ActionType', ], 'TaskAction' => [ 'shape' => 'TaskActionDefinition', ], 'EventBridgeAction' => [ 'shape' => 'EventBridgeActionDefinition', ], 'AssignContactCategoryAction' => [ 'shape' => 'AssignContactCategoryActionDefinition', ], 'SendNotificationAction' => [ 'shape' => 'SendNotificationActionDefinition', ], ], ], 'RuleActions' => [ 'type' => 'list', 'member' => [ 'shape' => 'RuleAction', ], ], 'RuleFunction' => [ 'type' => 'string', ], 'RuleId' => [ 'type' => 'string', 'max' => 256, 'min' => 1, ], 'RuleName' => [ 'type' => 'string', 'max' => 200, 'min' => 1, 'pattern' => '^[0-9a-zA-Z._-]+', ], 'RulePublishStatus' => [ 'type' => 'string', 'enum' => [ 'DRAFT', 'PUBLISHED', ], ], 'RuleSummary' => [ 'type' => 'structure', 'required' => [ 'Name', 'RuleId', 'RuleArn', 'EventSourceName', 'PublishStatus', 'ActionSummaries', 'CreatedTime', 'LastUpdatedTime', ], 'members' => [ 'Name' => [ 'shape' => 'RuleName', ], 'RuleId' => [ 'shape' => 'RuleId', ], 'RuleArn' => [ 'shape' => 'ARN', ], 'EventSourceName' => [ 'shape' => 'EventSourceName', ], 'PublishStatus' => [ 'shape' => 'RulePublishStatus', ], 'ActionSummaries' => [ 'shape' => 'ActionSummaries', ], 'CreatedTime' => [ 'shape' => 'Timestamp', ], 'LastUpdatedTime' => [ 'shape' => 'Timestamp', ], ], ], 'RuleSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'RuleSummary', ], ], 'RuleTriggerEventSource' => [ 'type' => 'structure', 'required' => [ 'EventSourceName', ], 'members' => [ 'EventSourceName' => [ 'shape' => 'EventSourceName', ], 'IntegrationAssociationId' => [ 'shape' => 'IntegrationAssociationId', ], ], ], 'S3Config' => [ 'type' => 'structure', 'required' => [ 'BucketName', 'BucketPrefix', ], 'members' => [ 'BucketName' => [ 'shape' => 'BucketName', ], 'BucketPrefix' => [ 'shape' => 'Prefix', ], 'EncryptionConfig' => [ 'shape' => 'EncryptionConfig', ], ], ], 'S3Uri' => [ 'type' => 'string', 'max' => 512, 'min' => 1, 'pattern' => 's3://\\S+/.+', ], 'SearchAvailablePhoneNumbersRequest' => [ 'type' => 'structure', 'required' => [ 'TargetArn', 'PhoneNumberCountryCode', 'PhoneNumberType', ], 'members' => [ 'TargetArn' => [ 'shape' => 'ARN', ], 'PhoneNumberCountryCode' => [ 'shape' => 'PhoneNumberCountryCode', ], 'PhoneNumberType' => [ 'shape' => 'PhoneNumberType', ], 'PhoneNumberPrefix' => [ 'shape' => 'PhoneNumberPrefix', ], 'MaxResults' => [ 'shape' => 'MaxResult10', 'box' => true, ], 'NextToken' => [ 'shape' => 'LargeNextToken', ], ], ], 'SearchAvailablePhoneNumbersResponse' => [ 'type' => 'structure', 'members' => [ 'NextToken' => [ 'shape' => 'LargeNextToken', ], 'AvailableNumbersList' => [ 'shape' => 'AvailableNumbersList', ], ], ], 'SearchHoursOfOperationsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'HoursOfOperationSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'HoursOfOperationSearchCriteria', ], ], ], 'SearchHoursOfOperationsResponse' => [ 'type' => 'structure', 'members' => [ 'HoursOfOperations' => [ 'shape' => 'HoursOfOperationList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchPromptsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'PromptSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'PromptSearchCriteria', ], ], ], 'SearchPromptsResponse' => [ 'type' => 'structure', 'members' => [ 'Prompts' => [ 'shape' => 'PromptList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'QueueSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'QueueSearchCriteria', ], ], ], 'SearchQueuesResponse' => [ 'type' => 'structure', 'members' => [ 'Queues' => [ 'shape' => 'QueueSearchSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchQuickConnectsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'QuickConnectSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'QuickConnectSearchCriteria', ], ], ], 'SearchQuickConnectsResponse' => [ 'type' => 'structure', 'members' => [ 'QuickConnects' => [ 'shape' => 'QuickConnectSearchSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchResourceTagsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceIdOrArn', ], 'ResourceTypes' => [ 'shape' => 'ResourceTypeList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchCriteria' => [ 'shape' => 'ResourceTagsSearchCriteria', ], ], ], 'SearchResourceTagsResponse' => [ 'type' => 'structure', 'members' => [ 'Tags' => [ 'shape' => 'TagsList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], ], ], 'SearchRoutingProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'RoutingProfileSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'RoutingProfileSearchCriteria', ], ], ], 'SearchRoutingProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'RoutingProfiles' => [ 'shape' => 'RoutingProfileList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchSecurityProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchCriteria' => [ 'shape' => 'SecurityProfileSearchCriteria', ], 'SearchFilter' => [ 'shape' => 'SecurityProfilesSearchFilter', ], ], ], 'SearchSecurityProfilesResponse' => [ 'type' => 'structure', 'members' => [ 'SecurityProfiles' => [ 'shape' => 'SecurityProfilesSearchSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchUsersRequest' => [ 'type' => 'structure', 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'MaxResults' => [ 'shape' => 'MaxResult100', 'box' => true, ], 'SearchFilter' => [ 'shape' => 'UserSearchFilter', ], 'SearchCriteria' => [ 'shape' => 'UserSearchCriteria', ], ], ], 'SearchUsersResponse' => [ 'type' => 'structure', 'members' => [ 'Users' => [ 'shape' => 'UserSearchSummaryList', ], 'NextToken' => [ 'shape' => 'NextToken2500', ], 'ApproximateTotalCount' => [ 'shape' => 'ApproximateTotalCount', ], ], ], 'SearchVocabulariesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'MaxResults' => [ 'shape' => 'MaxResult100', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], 'State' => [ 'shape' => 'VocabularyState', ], 'NameStartsWith' => [ 'shape' => 'VocabularyName', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], ], ], 'SearchVocabulariesResponse' => [ 'type' => 'structure', 'members' => [ 'VocabularySummaryList' => [ 'shape' => 'VocabularySummaryList', ], 'NextToken' => [ 'shape' => 'VocabularyNextToken', ], ], ], 'SearchableQueueType' => [ 'type' => 'string', 'enum' => [ 'STANDARD', ], ], 'SecurityKey' => [ 'type' => 'structure', 'members' => [ 'AssociationId' => [ 'shape' => 'AssociationId', ], 'Key' => [ 'shape' => 'PEM', ], 'CreationTime' => [ 'shape' => 'timestamp', ], ], ], 'SecurityKeysList' => [ 'type' => 'list', 'member' => [ 'shape' => 'SecurityKey', ], ], 'SecurityProfile' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'SecurityProfileId', ], 'OrganizationResourceId' => [ 'shape' => 'InstanceId', ], 'Arn' => [ 'shape' => 'ARN', ], 'SecurityProfileName' => [ 'shape' => 'SecurityProfileName', ], 'Description' => [ 'shape' => 'SecurityProfileDescription', ], 'Tags' => [ 'shape' => 'TagMap', ], 'AllowedAccessControlTags' => [ 'shape' => 'AllowedAccessControlTags', ], 'TagRestrictedResources' => [ 'shape' => 'TagRestrictedResourceList', ], ], ], 'SecurityProfileDescription' => [ 'type' => 'string', 'max' => 250, ], 'SecurityProfileId' => [ 'type' => 'string', ], 'SecurityProfileIds' => [ 'type' => 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=> [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], 'Content' => [ 'shape' => 'ContactFlowContent', ], ], ], 'UpdateContactFlowContentResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowMetadataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], 'ContactFlowState' => [ 'shape' => 'ContactFlowState', ], ], ], 'UpdateContactFlowMetadataResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowModuleContentRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], 'Content' => [ 'shape' => 'ContactFlowModuleContent', ], ], ], 'UpdateContactFlowModuleContentResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowModuleMetadataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowModuleId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowModuleId' => [ 'shape' => 'ContactFlowModuleId', 'location' => 'uri', 'locationName' => 'ContactFlowModuleId', ], 'Name' => [ 'shape' => 'ContactFlowModuleName', ], 'Description' => [ 'shape' => 'ContactFlowModuleDescription', ], 'State' => [ 'shape' => 'ContactFlowModuleState', ], ], ], 'UpdateContactFlowModuleMetadataResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactFlowNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactFlowId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', 'location' => 'uri', 'locationName' => 'ContactFlowId', ], 'Name' => [ 'shape' => 'ContactFlowName', ], 'Description' => [ 'shape' => 'ContactFlowDescription', ], ], ], 'UpdateContactFlowNameResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'ContactId', ], 'Name' => [ 'shape' => 'Name', ], 'Description' => [ 'shape' => 'Description', ], 'References' => [ 'shape' => 'ContactReferences', ], ], ], 'UpdateContactResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateContactScheduleRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ScheduledTime', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', ], 'ScheduledTime' => [ 'shape' => 'Timestamp', ], ], ], 'UpdateContactScheduleResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateEvaluationFormRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'EvaluationFormId', 'EvaluationFormVersion', 'Title', 'Items', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'EvaluationFormId' => [ 'shape' => 'ResourceId', 'location' => 'uri', 'locationName' => 'EvaluationFormId', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', ], 'CreateNewVersion' => [ 'shape' => 'BoxedBoolean', ], 'Title' => [ 'shape' => 'EvaluationFormTitle', ], 'Description' => [ 'shape' => 'EvaluationFormDescription', ], 'Items' => [ 'shape' => 'EvaluationFormItemsList', ], 'ScoringStrategy' => [ 'shape' => 'EvaluationFormScoringStrategy', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'UpdateEvaluationFormResponse' => [ 'type' => 'structure', 'required' => [ 'EvaluationFormId', 'EvaluationFormArn', 'EvaluationFormVersion', ], 'members' => [ 'EvaluationFormId' => [ 'shape' => 'ResourceId', ], 'EvaluationFormArn' => [ 'shape' => 'ARN', ], 'EvaluationFormVersion' => [ 'shape' => 'VersionNumber', ], ], ], 'UpdateHoursOfOperationDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 0, ], 'UpdateHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', 'location' => 'uri', 'locationName' => 'HoursOfOperationId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'UpdateHoursOfOperationDescription', ], 'TimeZone' => [ 'shape' => 'TimeZone', ], 'Config' => [ 'shape' => 'HoursOfOperationConfigList', ], ], ], 'UpdateInstanceAttributeRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AttributeType', 'Value', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AttributeType' => [ 'shape' => 'InstanceAttributeType', 'location' => 'uri', 'locationName' => 'AttributeType', ], 'Value' => [ 'shape' => 'InstanceAttributeValue', ], ], ], 'UpdateInstanceStorageConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'AssociationId', 'ResourceType', 'StorageConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AssociationId' => [ 'shape' => 'AssociationId', 'location' => 'uri', 'locationName' => 'AssociationId', ], 'ResourceType' => [ 'shape' => 'InstanceStorageResourceType', 'location' => 'querystring', 'locationName' => 'resourceType', ], 'StorageConfig' => [ 'shape' => 'InstanceStorageConfig', ], ], ], 'UpdateParticipantRoleConfigChannelInfo' => [ 'type' => 'structure', 'members' => [ 'Chat' => [ 'shape' => 'ChatParticipantRoleConfig', ], ], 'union' => true, ], 'UpdateParticipantRoleConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ContactId', 'ChannelConfiguration', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ContactId' => [ 'shape' => 'ContactId', 'location' => 'uri', 'locationName' => 'ContactId', ], 'ChannelConfiguration' => [ 'shape' => 'UpdateParticipantRoleConfigChannelInfo', ], ], ], 'UpdateParticipantRoleConfigResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdatePhoneNumberRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneNumberId', 'TargetArn', ], 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', 'location' => 'uri', 'locationName' => 'PhoneNumberId', ], 'TargetArn' => [ 'shape' => 'ARN', ], 'ClientToken' => [ 'shape' => 'ClientToken', 'idempotencyToken' => true, ], ], ], 'UpdatePhoneNumberResponse' => [ 'type' => 'structure', 'members' => [ 'PhoneNumberId' => [ 'shape' => 'PhoneNumberId', ], 'PhoneNumberArn' => [ 'shape' => 'ARN', ], ], ], 'UpdatePromptRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'PromptId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'PromptId' => [ 'shape' => 'PromptId', 'location' => 'uri', 'locationName' => 'PromptId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'PromptDescription', ], 'S3Uri' => [ 'shape' => 'S3Uri', ], ], ], 'UpdatePromptResponse' => [ 'type' => 'structure', 'members' => [ 'PromptARN' => [ 'shape' => 'ARN', ], 'PromptId' => [ 'shape' => 'PromptId', ], ], ], 'UpdateQueueHoursOfOperationRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'HoursOfOperationId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'HoursOfOperationId' => [ 'shape' => 'HoursOfOperationId', ], ], ], 'UpdateQueueMaxContactsRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'MaxContacts' => [ 'shape' => 'QueueMaxContacts', 'box' => true, ], ], ], 'UpdateQueueNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'Name' => [ 'shape' => 'CommonNameLength127', ], 'Description' => [ 'shape' => 'QueueDescription', ], ], ], 'UpdateQueueOutboundCallerConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'OutboundCallerConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'OutboundCallerConfig' => [ 'shape' => 'OutboundCallerConfig', ], ], ], 'UpdateQueueStatusRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QueueId', 'Status', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QueueId' => [ 'shape' => 'QueueId', 'location' => 'uri', 'locationName' => 'QueueId', ], 'Status' => [ 'shape' => 'QueueStatus', ], ], ], 'UpdateQuickConnectConfigRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', 'QuickConnectConfig', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], 'QuickConnectConfig' => [ 'shape' => 'QuickConnectConfig', ], ], ], 'UpdateQuickConnectDescription' => [ 'type' => 'string', 'max' => 250, 'min' => 0, ], 'UpdateQuickConnectNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'QuickConnectId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'QuickConnectId' => [ 'shape' => 'QuickConnectId', 'location' => 'uri', 'locationName' => 'QuickConnectId', ], 'Name' => [ 'shape' => 'QuickConnectName', ], 'Description' => [ 'shape' => 'UpdateQuickConnectDescription', ], ], ], 'UpdateRoutingProfileAgentAvailabilityTimerRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'AgentAvailabilityTimer', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'AgentAvailabilityTimer' => [ 'shape' => 'AgentAvailabilityTimer', ], ], ], 'UpdateRoutingProfileConcurrencyRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'MediaConcurrencies', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'MediaConcurrencies' => [ 'shape' => 'MediaConcurrencies', ], ], ], 'UpdateRoutingProfileDefaultOutboundQueueRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'DefaultOutboundQueueId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'DefaultOutboundQueueId' => [ 'shape' => 'QueueId', ], ], ], 'UpdateRoutingProfileNameRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'Name' => [ 'shape' => 'RoutingProfileName', ], 'Description' => [ 'shape' => 'RoutingProfileDescription', ], ], ], 'UpdateRoutingProfileQueuesRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'RoutingProfileId', 'QueueConfigs', ], 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', 'location' => 'uri', 'locationName' => 'RoutingProfileId', ], 'QueueConfigs' => [ 'shape' => 'RoutingProfileQueueConfigList', ], ], ], 'UpdateRuleRequest' => [ 'type' => 'structure', 'required' => [ 'RuleId', 'InstanceId', 'Name', 'Function', 'Actions', 'PublishStatus', ], 'members' => [ 'RuleId' => [ 'shape' => 'RuleId', 'location' => 'uri', 'locationName' => 'RuleId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'RuleName', ], 'Function' => [ 'shape' => 'RuleFunction', ], 'Actions' => [ 'shape' => 'RuleActions', ], 'PublishStatus' => [ 'shape' => 'RulePublishStatus', ], ], ], 'UpdateSecurityProfileRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileId', 'InstanceId', ], 'members' => [ 'Description' => [ 'shape' => 'SecurityProfileDescription', ], 'Permissions' => [ 'shape' => 'PermissionsList', ], 'SecurityProfileId' => [ 'shape' => 'SecurityProfileId', 'location' => 'uri', 'locationName' => 'SecurityProfileId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'AllowedAccessControlTags' => [ 'shape' => 'AllowedAccessControlTags', ], 'TagRestrictedResources' => [ 'shape' => 'TagRestrictedResourceList', ], 'Applications' => [ 'shape' => 'Applications', ], ], ], 'UpdateTaskTemplateRequest' => [ 'type' => 'structure', 'required' => [ 'TaskTemplateId', 'InstanceId', ], 'members' => [ 'TaskTemplateId' => [ 'shape' => 'TaskTemplateId', 'location' => 'uri', 'locationName' => 'TaskTemplateId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'Constraints' => [ 'shape' => 'TaskTemplateConstraints', ], 'Defaults' => [ 'shape' => 'TaskTemplateDefaults', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'Fields' => [ 'shape' => 'TaskTemplateFields', ], ], ], 'UpdateTaskTemplateResponse' => [ 'type' => 'structure', 'members' => [ 'InstanceId' => [ 'shape' => 'InstanceId', ], 'Id' => [ 'shape' => 'TaskTemplateId', ], 'Arn' => [ 'shape' => 'TaskTemplateArn', ], 'Name' => [ 'shape' => 'TaskTemplateName', ], 'Description' => [ 'shape' => 'TaskTemplateDescription', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], 'Constraints' => [ 'shape' => 'TaskTemplateConstraints', ], 'Defaults' => [ 'shape' => 'TaskTemplateDefaults', ], 'Fields' => [ 'shape' => 'TaskTemplateFields', ], 'Status' => [ 'shape' => 'TaskTemplateStatus', ], 'LastModifiedTime' => [ 'shape' => 'timestamp', ], 'CreatedTime' => [ 'shape' => 'timestamp', ], ], ], 'UpdateTrafficDistributionRequest' => [ 'type' => 'structure', 'required' => [ 'Id', ], 'members' => [ 'Id' => [ 'shape' => 'TrafficDistributionGroupIdOrArn', 'location' => 'uri', 'locationName' => 'Id', ], 'TelephonyConfig' => [ 'shape' => 'TelephonyConfig', ], 'SignInConfig' => [ 'shape' => 'SignInConfig', ], 'AgentConfig' => [ 'shape' => 'AgentConfig', ], ], ], 'UpdateTrafficDistributionResponse' => [ 'type' => 'structure', 'members' => [], ], 'UpdateUserHierarchyGroupNameRequest' => [ 'type' => 'structure', 'required' => [ 'Name', 'HierarchyGroupId', 'InstanceId', ], 'members' => [ 'Name' => [ 'shape' => 'HierarchyGroupName', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', 'location' => 'uri', 'locationName' => 'HierarchyGroupId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserHierarchyRequest' => [ 'type' => 'structure', 'required' => [ 'UserId', 'InstanceId', ], 'members' => [ 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserHierarchyStructureRequest' => [ 'type' => 'structure', 'required' => [ 'HierarchyStructure', 'InstanceId', ], 'members' => [ 'HierarchyStructure' => [ 'shape' => 'HierarchyStructureUpdate', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserIdentityInfoRequest' => [ 'type' => 'structure', 'required' => [ 'IdentityInfo', 'UserId', 'InstanceId', ], 'members' => [ 'IdentityInfo' => [ 'shape' => 'UserIdentityInfo', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserPhoneConfigRequest' => [ 'type' => 'structure', 'required' => [ 'PhoneConfig', 'UserId', 'InstanceId', ], 'members' => [ 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserRoutingProfileRequest' => [ 'type' => 'structure', 'required' => [ 'RoutingProfileId', 'UserId', 'InstanceId', ], 'members' => [ 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateUserSecurityProfilesRequest' => [ 'type' => 'structure', 'required' => [ 'SecurityProfileIds', 'UserId', 'InstanceId', ], 'members' => [ 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'UserId' => [ 'shape' => 'UserId', 'location' => 'uri', 'locationName' => 'UserId', ], 'InstanceId' => [ 'shape' => 'InstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], ], ], 'UpdateViewContentRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ViewId', 'Status', 'Content', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ViewId' => [ 'shape' => 'ViewId', 'location' => 'uri', 'locationName' => 'ViewId', ], 'Status' => [ 'shape' => 'ViewStatus', ], 'Content' => [ 'shape' => 'ViewInputContent', ], ], ], 'UpdateViewContentResponse' => [ 'type' => 'structure', 'members' => [ 'View' => [ 'shape' => 'View', ], ], ], 'UpdateViewMetadataRequest' => [ 'type' => 'structure', 'required' => [ 'InstanceId', 'ViewId', ], 'members' => [ 'InstanceId' => [ 'shape' => 'ViewsInstanceId', 'location' => 'uri', 'locationName' => 'InstanceId', ], 'ViewId' => [ 'shape' => 'ViewId', 'location' => 'uri', 'locationName' => 'ViewId', ], 'Name' => [ 'shape' => 'ViewName', ], 'Description' => [ 'shape' => 'ViewDescription', ], ], ], 'UpdateViewMetadataResponse' => [ 'type' => 'structure', 'members' => [], ], 'Url' => [ 'type' => 'string', ], 'UrlReference' => [ 'type' => 'structure', 'members' => [ 'Name' => [ 'shape' => 'ReferenceKey', ], 'Value' => [ 'shape' => 'ReferenceValue', ], ], ], 'UseCase' => [ 'type' => 'structure', 'members' => [ 'UseCaseId' => [ 'shape' => 'UseCaseId', ], 'UseCaseArn' => [ 'shape' => 'ARN', ], 'UseCaseType' => [ 'shape' => 'UseCaseType', ], ], ], 'UseCaseId' => [ 'type' => 'string', 'max' => 200, 'min' => 1, ], 'UseCaseSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UseCase', ], ], 'UseCaseType' => [ 'type' => 'string', 'enum' => [ 'RULES_EVALUATION', 'CONNECT_CAMPAIGNS', ], ], 'User' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'UserId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Username' => [ 'shape' => 'AgentUsername', ], 'IdentityInfo' => [ 'shape' => 'UserIdentityInfo', ], 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'DirectoryUserId' => [ 'shape' => 'DirectoryUserId', ], 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'Tags' => [ 'shape' => 'TagMap', ], ], ], 'UserData' => [ 'type' => 'structure', 'members' => [ 'User' => [ 'shape' => 'UserReference', ], 'RoutingProfile' => [ 'shape' => 'RoutingProfileReference', ], 'HierarchyPath' => [ 'shape' => 'HierarchyPathReference', ], 'Status' => [ 'shape' => 'AgentStatusReference', ], 'AvailableSlotsByChannel' => [ 'shape' => 'ChannelToCountMap', ], 'MaxSlotsByChannel' => [ 'shape' => 'ChannelToCountMap', ], 'ActiveSlotsByChannel' => [ 'shape' => 'ChannelToCountMap', ], 'Contacts' => [ 'shape' => 'AgentContactReferenceList', ], 'NextStatus' => [ 'shape' => 'AgentStatusName', ], ], ], 'UserDataFilters' => [ 'type' => 'structure', 'members' => [ 'Queues' => [ 'shape' => 'Queues', ], 'ContactFilter' => [ 'shape' => 'ContactFilter', ], 'RoutingProfiles' => [ 'shape' => 'RoutingProfiles', ], 'Agents' => [ 'shape' => 'AgentsMinOneMaxHundred', ], 'UserHierarchyGroups' => [ 'shape' => 'UserDataHierarchyGroups', ], ], ], 'UserDataHierarchyGroups' => [ 'type' => 'list', 'member' => [ 'shape' => 'HierarchyGroupId', ], 'max' => 1, 'min' => 1, ], 'UserDataList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserData', ], ], 'UserId' => [ 'type' => 'string', ], 'UserIdList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserId', ], ], 'UserIdentityInfo' => [ 'type' => 'structure', 'members' => [ 'FirstName' => [ 'shape' => 'AgentFirstName', ], 'LastName' => [ 'shape' => 'AgentLastName', ], 'Email' => [ 'shape' => 'Email', ], 'SecondaryEmail' => [ 'shape' => 'Email', ], 'Mobile' => [ 'shape' => 'PhoneNumber', ], ], ], 'UserIdentityInfoLite' => [ 'type' => 'structure', 'members' => [ 'FirstName' => [ 'shape' => 'AgentFirstName', ], 'LastName' => [ 'shape' => 'AgentLastName', ], ], ], 'UserNotFoundException' => [ 'type' => 'structure', 'members' => [ 'Message' => [ 'shape' => 'Message', ], ], 'error' => [ 'httpStatusCode' => 404, ], 'exception' => true, ], 'UserPhoneConfig' => [ 'type' => 'structure', 'required' => [ 'PhoneType', ], 'members' => [ 'PhoneType' => [ 'shape' => 'PhoneType', ], 'AutoAccept' => [ 'shape' => 'AutoAccept', ], 'AfterContactWorkTimeLimit' => [ 'shape' => 'AfterContactWorkTimeLimit', ], 'DeskPhoneNumber' => [ 'shape' => 'PhoneNumber', ], ], ], 'UserQuickConnectConfig' => [ 'type' => 'structure', 'required' => [ 'UserId', 'ContactFlowId', ], 'members' => [ 'UserId' => [ 'shape' => 'UserId', ], 'ContactFlowId' => [ 'shape' => 'ContactFlowId', ], ], ], 'UserReference' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'UserId', ], 'Arn' => [ 'shape' => 'ARN', ], ], ], 'UserSearchConditionList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserSearchCriteria', ], ], 'UserSearchCriteria' => [ 'type' => 'structure', 'members' => [ 'OrConditions' => [ 'shape' => 'UserSearchConditionList', ], 'AndConditions' => [ 'shape' => 'UserSearchConditionList', ], 'StringCondition' => [ 'shape' => 'StringCondition', ], 'HierarchyGroupCondition' => [ 'shape' => 'HierarchyGroupCondition', ], ], ], 'UserSearchFilter' => [ 'type' => 'structure', 'members' => [ 'TagFilter' => [ 'shape' => 'ControlPlaneTagFilter', ], ], ], 'UserSearchSummary' => [ 'type' => 'structure', 'members' => [ 'Arn' => [ 'shape' => 'ARN', ], 'DirectoryUserId' => [ 'shape' => 'DirectoryUserId', ], 'HierarchyGroupId' => [ 'shape' => 'HierarchyGroupId', ], 'Id' => [ 'shape' => 'UserId', ], 'IdentityInfo' => [ 'shape' => 'UserIdentityInfoLite', ], 'PhoneConfig' => [ 'shape' => 'UserPhoneConfig', ], 'RoutingProfileId' => [ 'shape' => 'RoutingProfileId', ], 'SecurityProfileIds' => [ 'shape' => 'SecurityProfileIds', ], 'Tags' => [ 'shape' => 'TagMap', ], 'Username' => [ 'shape' => 'AgentUsername', ], ], ], 'UserSearchSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserSearchSummary', ], ], 'UserSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'UserId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Username' => [ 'shape' => 'AgentUsername', ], ], ], 'UserSummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'UserSummary', ], ], 'UserTagMap' => [ 'type' => 'map', 'key' => [ 'shape' => 'String', ], 'value' => [ 'shape' => 'String', ], ], 'Value' => [ 'type' => 'double', ], 'VersionNumber' => [ 'type' => 'integer', 'box' => true, 'min' => 1, ], 'View' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ViewId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'ViewName', ], 'Status' => [ 'shape' => 'ViewStatus', ], 'Type' => [ 'shape' => 'ViewType', ], 'Description' => [ 'shape' => 'ViewDescription', ], 'Version' => [ 'shape' => 'ViewVersion', ], 'VersionDescription' => [ 'shape' => 'ViewDescription', ], 'Content' => [ 'shape' => 'ViewContent', ], 'Tags' => [ 'shape' => 'TagMap', ], 'CreatedTime' => [ 'shape' => 'Timestamp', ], 'LastModifiedTime' => [ 'shape' => 'Timestamp', ], 'ViewContentSha256' => [ 'shape' => 'ViewContentSha256', ], ], ], 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'ViewInputSchema' => [ 'type' => 'string', 'sensitive' => true, ], 'ViewName' => [ 'type' => 'string', 'max' => 255, 'min' => 1, 'pattern' => '^([\\p{L}\\p{N}_.:\\/=+\\-@()\']+[\\p{L}\\p{Z}\\p{N}_.:\\/=+\\-@()\']*)$', 'sensitive' => true, ], 'ViewStatus' => [ 'type' => 'string', 'enum' => [ 'PUBLISHED', 'SAVED', ], ], 'ViewSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ViewId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Name' => [ 'shape' => 'ViewName', ], 'Type' => [ 'shape' => 'ViewType', ], 'Status' => [ 'shape' => 'ViewStatus', ], 'Description' => [ 'shape' => 'ViewDescription', ], ], ], 'ViewTemplate' => [ 'type' => 'string', ], 'ViewType' => [ 'type' => 'string', 'enum' => [ 'CUSTOMER_MANAGED', 'AWS_MANAGED', ], ], 'ViewVersion' => [ 'type' => 'integer', ], 'ViewVersionSummary' => [ 'type' => 'structure', 'members' => [ 'Id' => [ 'shape' => 'ViewId', ], 'Arn' => [ 'shape' => 'ARN', ], 'Description' => [ 'shape' => 'ViewDescription', ], 'Name' => [ 'shape' => 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'min' => 1, 'pattern' => '.*\\S.*', ], 'VocabularyState' => [ 'type' => 'string', 'enum' => [ 'CREATION_IN_PROGRESS', 'ACTIVE', 'CREATION_FAILED', 'DELETE_IN_PROGRESS', ], ], 'VocabularySummary' => [ 'type' => 'structure', 'required' => [ 'Name', 'Id', 'Arn', 'LanguageCode', 'State', 'LastModifiedTime', ], 'members' => [ 'Name' => [ 'shape' => 'VocabularyName', ], 'Id' => [ 'shape' => 'VocabularyId', ], 'Arn' => [ 'shape' => 'ARN', ], 'LanguageCode' => [ 'shape' => 'VocabularyLanguageCode', ], 'State' => [ 'shape' => 'VocabularyState', ], 'LastModifiedTime' => [ 'shape' => 'VocabularyLastModifiedTime', ], 'FailureReason' => [ 'shape' => 'VocabularyFailureReason', ], ], ], 'VocabularySummaryList' => [ 'type' => 'list', 'member' => [ 'shape' => 'VocabularySummary', ], ], 'VoiceRecordingConfiguration' => [ 'type' => 'structure', 'members' => [ 'VoiceRecordingTrack' => [ 'shape' => 'VoiceRecordingTrack', ], ], ], 'VoiceRecordingTrack' => [ 'type' => 'string', 'enum' => [ 'FROM_AGENT', 'TO_AGENT', 'ALL', ], ], 'WisdomInfo' => [ 'type' => 'structure', 'members' => [ 'SessionArn' => [ 'shape' => 'ARN', ], ], ], 'timestamp' => [ 'type' => 'timestamp', ], ],]; |